Simply Wireless

I bought 3 phones from this company, thinking I was going to get them all for free. At least according to their website, if I submitted the rebates I was set. However, after mailing in my rebates, it turns out only one phone per family plan was gonna get the rebate. That was not what I saw on the website when I ordered, I even asked the guy on the phone, and he said all three would be free. I do not recommend this store, and I suggest everyone avoid it at all costs. No matter what price they say, they will get you.

In July 2005, I purchased 2 Motorola RAZR phones and signed up with Cingular via the SimplyWireless Internet site. I was pleased with the ease of ordering, the speed of receiving the product and the paperwork included with the phones. However, I purchased the phones based on the advertised "rebate" that would essentially make the phones "free" once the rebate was received. Unbeknownst to me when I purchased the phones that the rebate process was in 3 stages: 3 months, 6 months, and 9 months. Not only that, but SimplyWireless farms out their rebate processing to a company called Continental Promotions Group. SimplyWireless washes their hands of any problems you have in getting your rebate. I had no problem in receiving my 3 month rebate check but the 6 and 9 month rebate process has been a challenge to say the least. It has involved my contacting the Better Business Bureau in Arizona several times, as well as numerous e-mails back and forth to BBB and Continental Promotions Group. The bottom line: if you don't like following up and badgering companies for adequate customer service, don't buy anything that advertises a "rebate". Companies hope that you won't go through all the hassle of collecting/photocopying receipts, reading the fine print and sending in forms, and then following up. I would suspect that 9 times out of 10, consumers don't jump through all the hoops necessary to get their rebates, which is highly beneficial to the companies selling the products. Be an educated consumer and do your homework before you buy a product.

We searched online and found that this business has an active Facebook page with 36 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.