Skipton

4.4 / 5

Skipton

4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

4.1

Reviews

4

Social

5

Featured

5

Technical

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Reviews Analysis

30

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0

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0%

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Skipton.co.uk Review

Savings mortgages pensions and investments - plan for your life ahead with Skipton Building Society

Skipton.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 3:46 AM

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Skipton.co.uk Reviews & Complaints (30)

I have been waiting for three weeks for an answer to an email. Your service is TERRIBLE and you should fix this immediately.
1

3 years ago

review by L. E.

As this is the first time through this process, I found the explanations from Skipton staff very clear and helpful. The application pack is easy to follow and when I missed a few items, I can easily just email them over
5

3 years ago

review by F. P.

I rated them 5 stars as my experience of dealing with Skipton has been excellent. They extremely approachable and informative and efficient.
Yes will DEFINATELY keep dealing with them based on this.
5

3 years ago

review by I. Q.

I sent a letter renewing my investment for another year on February 5, 2020. I also requested that a statement of interest earned for 2019 be sent to me. It is now March 14, 2020 and no letter has been received.
1

3 years ago

review by J. L.

Recently I brought in a legal document concerning Power of Attorney and was told certain things that were not correct (The documented words and understanding between " jointly and severally"). This was concerning as I had already spoken to the legal team to clarify my request.

I was then informed that other documentation would have to be filled out by another person and other request's.I again sought legal aid to make sure what was contained in the Power of Attorney, and was told that information given by Skipton was completely wrong.

On concluding this fiasco with Skipton the second time, nothing of what was explained to me previously was brought up.

The staff that I spoke to did seek clarification by there team leader or manager of what was written in the document. I have also previous experiences with Skipton when different information about accounts and bonds have been shared that are again completely wrong.
1

3 years ago

review by L. M.

Skipton International have been one of our main bankers, long before the company became Skipton. We have always had wonderful service from our Account Manager, and have after so many years together, become almost friends. Now with the extra benefit of Internet Banking, the Bank has become even more important to us, and our family.
5

3 years ago

review by K. U.

Not well organised which is frustrating when each postal send costs between $30 and $60. This is my second experience with this company and both experiences have been similar.
2

3 years ago

review by I. Q.

I recently wished to close and open two new accounts to attract greater interest on my savings. The whole process was undertaken over the telephone pleasantly and very efficiently. I received a follow-up telephone call,as promised, and confirmation of the changes, later, by post.
5

3 years ago

review by O. T.

Yes for sure I’ll hope to invest with them again one day
5

3 years ago

review by I. F.

1 year fixed bond transferred to new 1 year fixed bond - no action required from me
5

3 years ago

review by X. W.

Good general overall service, and in the current circumstances, a good rate of interest when bond renewed beginning of March
5

3 years ago

review by I. K.

What's impressive is the speed of response, the intelligence of the response, and the fact that I have dealt with the same competent person for some years and she remembers me and my accounts. Also, you are less bureaucratic and opaque in your procedures.
5

3 years ago

review by T. H.

I have already recommended them to a now customer
5

3 years ago

review by O. Q.

Staff gave conflicting advice as to whether the minimum transfer allowed was 250 or 1000. I asked whether I could send a small amount to test that the funds would reach their correct destination as I feel it is too high a risk sending 250 or 1000 pounds. I was told I would receive a call back on the issue but this did not take place.
Other UK banks and societies have implemented 'Confirmation of Payee' systems under directive from the Bank of England to avoid misapplication of funds and fraud. Staff could not confirm whether this is under consideration at Skipton.
See: ******************************************************************************************************************/
1

3 years ago

review by S. K.

We dealt with Shane Konken and he was very helpful, efficient, friendly which made our experience excellent.
5

3 years ago

review by B. N.

I now use the online service wherever possible - it is easy to navigate and saves time and resources
5

3 years ago

review by X. F.

we have been dealing with Skipton for a number of years personally and as trustees of a retirement annuity trust, it is always reassuring to be able to speak to someone in person at the office or on the telephone, but also the rates and products suit our needs.
5

3 years ago

review by L. X.

I visited Skipton to get a quote on a property after being highly recommended by multiple friends and the agent.

I dealt with Paul Hyde who was highly praised by everyone that had recommended him. Getting the quote was quick and painless. Thereafter all processes were completed smoothly. The final meeting in order to complete all documentation went extremely well and any questions/potential issues I had were immediately answered.

There was always someone available as well to assist if Paul was in meetings.

In the future I will definitely be using Skipton as well as recommending them to friends and colleagues.
5

3 years ago

review by H. H.

I recently had cause to seek help with setting up my online banking with them and had my problems resolved very quickly and efficiently. A pleasure to deal with, will definitely continue to use their products and have no hesitation in recommending them to others.
4

3 years ago

review by J. I.

I am still waiting for a confirmation of a fixed deposit more than two weeks after it was agreed.
1

3 years ago

review by G. Z.

Skipton.co.uk Review

Savings mortgages pensions and investments - plan for your life ahead with Skipton Building Society

Skipton.co.uk Customer Service Contacts

No contact details for this company.

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