Unicom

AVOID

Unbelievably Bad Service


We joined Unicom in July 2020 for our supply of electricity on a years contract. Everything was fine until in October 21 we triad to move supply as Unicom had more than doubled their charges without notice. The blocked to move saying we had signed up for 3 year, this happened several times until eventually they admitted we had only signed up for a year. We have since tried to swap to another supplier with the same argument, we have now gone to a broker who has arranged the swap over this month. thought-out all this time we have been charge at an above market rate with no sympathy or assistance from Unicom, we have continually phoned them and they have continually lied to us to drag out the swap. We are in the process of raising the matter with the Energy Ombudsman. Steer Clear of UNICOM!!!

Cancelled the business… Cancelled the business telephone/broadband contract with Unicom and went with much cheaper supplier. READ THE SMALLPRINT as there is an extortionate termination fee, and ignore the sales hype as there is MUCH better rates to be had out there. Fortunately the termination fee was covered by the new supplier. Paid the fee over a week ago but they still keep calling, writing, and texting on a daily basis asking for payment even though I tell them it was paid by bank transfer. This company DO NOT LISTEN or communicate with each other. They called again today, told them AGAIN it was paid BUT then they text an hour later demanding payment! They are now driving me mad, and I now wish I never heard of them in the first place. [Edit] 20/06/2019. Still calling me even though I have PROVED by email that we have paid. Their comment below says it all. Do a Google search on 'Unicom complaints' for the REAL truth and not rely on 'fixed' inhouse 5* ratings on Trustpilot. Trustpilot are trying to delete my HONEST review which is NOT defamatory.

AVOID LIKE THE PLAGUE NO MATTER HOW CONVINCING THE CHATTER OFF THE RETENTION TEAM. Agreed to renew our business broadband at a fixed price but they took £50 extra and have sent incorrect bills ever since. And for THEIR errors they have lumped £40 charges onto our bill! The departments are not connected and internal communication is appalling. When questioned about random amounts appearing on our bill they just say that's what we owe! We know what we should have paid and signed up for. Zero faith in them so going to pursue formal complaint. Absolutely dreadful business behaviour, inefficient in our opinion. YOU'VE BEEN WARNED. We're off to OFCOM.

Unicom have a very busy sales department and a very busy complaints department. I can't say how much I've enjoyed receiving countless calls about how they could supply other utilities in addition to the broadband and phone lines they were actually supplying. Personally, I'd have preferred a bit more focus on service and a bit less time being asked to sign away more money to other services. I'd have also preferred less time on the phone to their complaints team. Essentially, by the time my business left them, we had to pay over £700 in termination fees and in some ways it was worth it to get the ill-informed, money-grabbers out of our lives. Happy memories will include: paying for an extra phone line for five years that was installed following their "guidance" on moving property; being rung repeatedly about supplying gas and electric, despite me telling them our landlords controlled those contracts; super-slow broadband; hours complaining and trying to reach a person with a clue; two months after agreeing a settlement still being charged and the credit notes and invoices not balancing. If you're looking for a supplier, do yourself a favour and sign up to anyone else. Literally, anything else: a five-year old with two paper-cups and a piece of string, homing pigeons... otherwise, you will regret it.

I left this company for another.They billed me in July for a month which should have only been 1 week.They have just sent me a bill with interest and a £40 admin charge ! They make up invoices as they go along. I spoke to at least 4 different people and they just don't get it. Use BT instead.

If this company could get 0 Stars i would do . Sold Fibre broadband and never delivered . Informed them after 14 months that we were terminating our contract as they had not delivered the service they sold to us . Now trying to change £414.32 for termination of a contract that they couldn't fulfil .

This is the most disgusting provider I ever met ,first they have got very pure service and secund they are buillier, they come to my company 7 years ago promising great service but soon I agree for triel of 3 months that moment building began ,every day they phoned me trying to sell me something else,with complain about they service there refused to tell me names who I was talking too ,but at the end I decide to cancel them and talking to lady called Tiffany she told me if I cancel that price I will pay it will be high it was a threat to me ,by the way they tok over my home phone number and in one moment I realise that without a permission they did it ....so I cancel it all but the worse is to come they send me cancellation fees £3,500 for one phone and £3,500 for another phone so all together £7,000 , for 7 years they are sending me threatening letters ,fake court latter and just recently they put claim to court for £15,000 so I wonder how some companies can do that ?who is protecting them ?now think if this all has been send to older or fragale person what would happened then ?my promise is I will not stop until this company is closed down ,so be aware of those rats otherwise you will face a he'll with them !!!!!!!!!!This us real scam what this country is alouding to be !!!!

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