thebookpeople.co.uk

4 / 5

thebookpeople.co.uk

4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

2.6

Reviews

5

Social

5

Featured

5

Technical

Is thebookpeople.co.uk legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

24

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.
Kids Discover kidsdiscover.com
5 5

Trust score (5/5)

Kids Discover is an award-winning educational publisher of high-interest nonfiction products for kids Print Titles iPad Apps and Digital Library

book-editing.com book-editing.com
5 5

Trust score (5/5)

paperdue.com paperdue.com
5 5

Trust score (5/5)

Biblio biblio.com
5 5

Trust score (5/5)

biblio.com

candis.co.uk candis.co.uk
5 5

Trust score (5/5)

penguin.co.uk penguin.co.uk
5 5

Trust score (5/5)

Night Zookeeper nightzookeeper.com
5 5

Trust score (5/5)

Inspire a love of writing with our online writing tool class blog and interactive lessons for primaryk-8 students Our story characters and game encourage children to produce their best writing

bookshop bookshop.org
5 5

Trust score (5/5)

NetGalley netgalley.com
5 5

Trust score (5/5)

NetGalley is a site where book reviewers and other professional readers can read books before they are published in e-galley or digital galley form Members register for free and can request review copies or be invited to review by the publisher

Inspiration - PLUS Model Magazine plus-model-mag.com
5 5

Trust score (5/5)

Being kind feels so good and there is no bigger reward than knowing you have done something good for someone else without expecting anything in return If we intend to elevate the industry then we have to support and bring us all together the advocates the champions the designers the influencers the models Because we are all pursuing the same goal pstrongemMadeline Jonesemstrongp

Based on 1237 reviews

Smart.Reviews

4

24 reviews

Trustpilot

2.4

1213 reviews

Thebookpeople.co.uk Review

No description for this company.

Thebookpeople.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:40 AM

Write a review

Point: Great

Review thebookpeople.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Thebookpeople.co.uk Reviews & Complaints (24)

Filter reviews by tags

delivery 3 /5

price 5 /5

refund 3.7 /5

customer service 3.7 /5

Having used the site many times I didn’t think twice about placing an order. I placed my order on 5th March. I have written about this order twice but no reply. I didn’t write initially because I was told the order could take up to 4 weeks to arrive and then an update on the web site said it could be 7 weeks. So I then wrote after the 7 weeks passed. Some of my order was for Easter presents for my grandchildren! I feel cheated out of my money by the administrators.
1

3 years ago

review by O. X.

What went wrong?! Books were paid for but not received, and no communication received at all. Impossible to get through on the phone. Website doesn't exist, apparently. I now I find out that the company folded last December. But money still taken, by this now non-existent company, in March. This looks like a possible case of fraud to me, a non-existent company evidently happily taking money from 'customers'.
1

3 years ago

review by R. V.

Thankyou book people for all your past service. My last books eventually arrived minus 4 for which i have now recieve a refund. Hard times for you all but you kept going. Thankyou and good luck to all the staff for the future. I will miss not being able to order from you!!
5

3 years ago

review by Margaret Adams

#refund(5/5)

Ordered 20/2/20 money taken from account, but no delivery as yet. No reply to emails, did manage to get through on telephone, was told order sitting in warehouse and didnt know when it would be despatched!!!
1

3 years ago

review by J. O.

#delivery(1/5)

I have purchased numerous times from Bookpeople so I did not hesitate to purchase again in March. Was supposed to wait up to 7 weeks, I did. Instead of parcel I received an email that 1 of many books is out of stock and they have returned £4.00 and said my order will be shipped shortly. 12 weeks later and nothing. I have emailed, called but no response. Very disappointed. I still want my books or money.
2

3 years ago

review by Dani S.

Just like Wordery, they have an amazing choice of titles, especially children's books ( I have a 4 year old grandson) and delivery is always prompt, with good packaging.
5

3 years ago

review by Mrs Vivienne

#delivery(5/5)

Every year I give my great nieces and great nephews a book for Christmas. I wait until The Book People have a discount offer and go on line to order the books. It is really easy as they advise what age range each book is suitable for so I don't have to worry. I get this done in October and they arrive promptly and never disappoint. I can post them early at the cheapest rate. My family are always amazed how suitable the books are for each child and it is a great feeling to be well prepared for Christmas.
5

3 years ago

review by Dilys P.

I ordered a big order on 22/02/2020 before I saw the complaints on twitter. Really wish I hadn't ordered they took my money instantly but still no order, I wanted it for children to kill some time in lockdown but have now had to order from Baker Ross and The Works instead.
1

3 years ago

review by Gigi G.

Really sad they are closing, I have been a happy satisfied customer for more years than I care to remember and if deliveries are taking a bit longer at this time maybe it's because they are unhappy they are closing. Thank you for all your prompt, fast deliveries in the past and your great customer service and all the wonderful books my family and I have enjoyed because of your company. I have never been disappointed by the book people
5

3 years ago

review by Kathy Saban

#customer service(5/5)

Order still pending 5 weeks later. I have e-mailed 3 times and managed to speak to them twice. Last week I was told to ring back this week. I have tried several times but waited on the phone for at least 20 minutes each time and put in a queue, Managed to take my payment instantly though . I understand they're closing and it's a sad loss of jobs but stop bombarding me with emails asking me to buy more books every day. You've taken my money but I can’t even have a conversation about my order 5 weeks later. They need to close their orders down and honour existing ones. Not holding out for a refund or the books. All it would have taken was an email saying sorry. Stop marketing when you can't fulfil loyal customer orders.
1

3 years ago

review by Deleted User

#refund(3/5)

Placed and order on the 31st March. It’s now been over 8 weeks and am still waiting for my order! I have emailed them twice and nobody has been bothered to reply to me! The presents were meant for a birthday but obviously that isn’t going to happen now! Thanks bookpeople. You suck
2

3 years ago

review by Jg S.

Bought 19, yes 19 children books for my granddaughter to put away for Christmas. Total price £20 including P&P. Defo be returning . Huge collections to choose from.
5

3 years ago

review by Deleted User

#price(5/5)

Ordered books 5th March and still waiting and no reply’s to my emails
1

3 years ago

review by Deleted User

I had to wait a month for the order, but I am happy with what I received, as the price is great.
5

3 years ago

review by Deleted User

#price(5/5)

Took my money over 2 weeks ago for 36 books, order still says pending and they havent answered ANY emails.
1

3 years ago

review by Deleted User

I placed my order on 20th March. They said will take upto 4 weeks for standard delivery. It's now much longer than that. Emailed them but no reply. Should at least reply to update what's going with my order.
1

3 years ago

review by Asma Manzoor

#delivery(3/5)

Books arrived today ordered on 12.2.20.!! Appalling customer service. But at least my Grandaughter has her books Good luck !!
2

3 years ago

review by Karen Ohlsson

#customer service(3/5)

Keep the faith people...I have given a 2 star rev as .....I finally received my order today placed on the 12. 2.20 !!. The issue I have is, if it was stated that it would take over 4 weeks for delivery. I would not have ordered from them. I have spent nearly 60 minutes of my time waiting for someone to answer a phone I have sent 4 emails, to no avail . Would I order again ,NO . But at last my Grandaughter has got got her books.
2

3 years ago

review by Deleted User

#delivery(3/5)

Order placed 1st March and says pending online and have been charged, but still not received my order. I see there are similar complaints on here...
1

3 years ago

review by Deleted User

Ordered on 3rd March, was told it would be up to 7 weeks for it to arrive. Emailed and got a reply saying that they were honouring all orders but it may be a bit longer. A few weeks later when I still hadn't got my order-tried to phone, put in a queue and the phone was never answered. Then sent an email to ask where my books were, no answer. Unacceptable customer service, a real shame as I've always been really pleased with the prompt service.I really hope my order arrives soon as it has gifts within it.
1

3 years ago

review by A. F.

#customer service(3/5)

Thebookpeople.co.uk Review

No description for this company.

Thebookpeople.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with