titan.fitness

Titan has one of the worse customer service possible, as expected from Chinese company, to top it off they sell your credit card info and really screw you , they take no responsibility to it while to you lose thousands , then in 4 months send you mail saying out credit credit card info been breach

The worst part: I ordered a Titan Fitness Wall V3 on April 6, 2020. The website indicated it was on backorder and would be shipped on April 21st which it was not. I sent an email around May 6th via their website and never got a response. I obtained a direct email address and sent another message on May 11th, indicating it was the 2nd message, that they took my money and where's my product. Within 2 hours I received a message the product had been shipped. The OK part: For the price, I pulled the trigger and purchased it. Then I read a bunch of nightmare reviews about parts not fitting and quality issues and thought about canceling my order. I watched a bunch of Youtube videos and lowered my expectations and decided to risk it. I'm kinda handy and could make it work if I wanted. When I received it I inspected it and it was a mish-mash of mostly acceptable parts. There were some gouges and scrapes on the bigger parts as if it had been returned. The best part: I got LUCKY! I got a good one... as in all the parts fit and nothing was missing. I tested each part out of the box before assembly. After about 5 minutes with my Dremmel sanding one of gliding parts, it was perfectly smooth and super quiet! Super easy to assemble. Out of 13 pulleys, I had to spray lubricant on 5 of them just as a precaution. 3 stars because they failed to ship in a reasonable time and the minor damage to the black paint. I would recommend purchasing this ONLY if you are handy. It's not perfect out of the box, but you can easily make it perfect.

I've had two orders on backorder recently. One was supposed to ship by April 20th and the other by May 3rd. The keyword here is "ship by"… which to 99% I imagine would be it's going to ship either on or before that date. Both times nothing shipped by those dates. It took almost a week to here back from customer service and the first order didn't ship until I sent at least five emails to customer service and after a week and a half passed. Their products are great for the price however they have a terrible business model where they take your money instantly and never keep you in the loop. How about not doing pre orders if you can't fulfill the orders?

I ordered two weeks ago. They processed the $$ the next day. No a word since, NOTHING. Can't get order status. Call waiting times are hours. Internet customer service is useless. STAY AWAY!!!!