4.5 / 5
Trust Score
3.9
Reviews
5
Social
5
Featured
4.5
Technical
Is towerrecords.com legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Linkedin account found with large audience
- Business not mentioned on Wikipedia
- Pinterest account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
7
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 71 authority websites mentions and 0 mentions in other websites
Based on 9 reviews
Smart.Reviews
4.5
7 reviews
Mamma
5
1 reviews
Trustpilot
3.7
1 reviews
Towerrecords.com Review
Tower Records is back and online with over 300000 Vinly LPs CDs Cassettes Exclusive Merchandise More Tower Records Home page
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Last update: Wed, Mar 9, 2022 12:19 AM
On May 29 I received a shipment confirmation and my credit card was billed. I waited 21 days for the item to deliver before I followed up with Tower.com. Through the web form, I was twice sent a form letter (On June 20 and July 7) that said my item was on backorder. Furthermore, my login was deleted and I could not find a record of my order through their automated system.
On July 11, established phone contact with Tower.com and was told that their system was overhauled on May 29 and that I was erroneously sent a shipment confirmation and that my login information was deleted. The phone rep was able to look up my order and saw that it was still on backorder. It is now August 11 and I have not received any contact from Tower and my order has still not arrived. Lightbulb Sun is now listed as "Not Available" on Tower.com.
Tower.com will take orders that they cannot fulfill in a timely manner. It has been way past the 2-4 week deadline and I will be following up this order this Monday to see if my order has been canceled (I have not received a credit). If you're looking for customer service through the web form, forget it. You'll just receive a form-letter reply that doesn't answer your question. Phone support was satisfactory and I received a follow-up e-mail. If you want a back-ordered item, I would not recommend Tower based on my experience and I will never order anything from Tower again.
Update: I just got off the phone with them and they told me the item was unavailable and canceled the order. Why they didn't tell me it changed status is beyond me and I don't know why I gave them the benefit of the doubt with this order. Now I have to see if the refund goes through smoothly...
All the rest required 2 or even 3 shipments to complete, whilst the currently outstanding order, if completed, will require 4. The initial shipment of this order, vis. 3 CDs, was lost in the mail, the first and only time this has ever happened to me in well over 200 transactions between myself in Melbourne Australia, and sellers all over the world.
Even the replacement shipment, which I received today, was for only 2 Cds; they couldn`t even send it complete!
Despite good communications and friendly staff, at the end of the day, it`s service that counts, and Tower Records` service is terrible. I certainly won`t be buying any more CDs from them. Ever.
Usually stable businesses have more than 5 authority websites mentions, this one has 71 authority websites mentions and 0 mentions in other websites
Towerrecords.com Review
Tower Records is back and online with over 300000 Vinly LPs CDs Cassettes Exclusive Merchandise More Tower Records Home page
Towerrecords.com Customer Service Contacts
No contact details for this company.
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3 years ago
review by parasite2