Tower Records

Ordered two games form them Call of duty 3 for Playstation 3 and Excite Truck for WII. Got both for good price and good shipping.No problems.

STAY AWAY - I placed an order on a Saturday night. The next motning (Sunday), I realised I forgot to select faster shipping. I submitted request to cancel that order, and entered new order. On Monday, the first order shipped. I sent a request to cancel the second order. No replies to either request. A couple of days later, the second order shipped. I emailed customer service asking what could be done. Three weeks later, and no reply. No order confirmations sent. I saved the webpage for both orders. This company simply does not communicate with customers.

I have ordered from Tower Records for quite a few years now and it is 1 of only 5 online music retailers I use. I have never had a problem with ordering and I have received my orders promptly.

I ordered Porcupine Tree's "Lightbulb Sun" from Tower.com back in May. The website misleadingly said "item available" rather than "backorder". Tower has since overhauled the way items are listed on their website to "in stock", "ships within 2-4 weeks", or "not available". Lightbulb Sun is a difficult-to-find release and I was willing to wait for a backordered CD (they are re-releasing it later this year).

On May 29 I received a shipment confirmation and my credit card was billed. I waited 21 days for the item to deliver before I followed up with Tower.com. Through the web form, I was twice sent a form letter (On June 20 and July 7) that said my item was on backorder. Furthermore, my login was deleted and I could not find a record of my order through their automated system.

On July 11, established phone contact with Tower.com and was told that their system was overhauled on May 29 and that I was erroneously sent a shipment confirmation and that my login information was deleted. The phone rep was able to look up my order and saw that it was still on backorder. It is now August 11 and I have not received any contact from Tower and my order has still not arrived. Lightbulb Sun is now listed as "Not Available" on Tower.com.

Tower.com will take orders that they cannot fulfill in a timely manner. It has been way past the 2-4 week deadline and I will be following up this order this Monday to see if my order has been canceled (I have not received a credit). If you're looking for customer service through the web form, forget it. You'll just receive a form-letter reply that doesn't answer your question. Phone support was satisfactory and I received a follow-up e-mail. If you want a back-ordered item, I would not recommend Tower based on my experience and I will never order anything from Tower again.

Update: I just got off the phone with them and they told me the item was unavailable and canceled the order. Why they didn't tell me it changed status is beyond me and I don't know why I gave them the benefit of the doubt with this order. Now I have to see if the refund goes through smoothly...

Over the past few months I have placed 13 orders online with US CD & LP sellers. Orders placed with both Acoustic Sounds Inc & CD Connection were all dispatched in their entirety, whilst of the 8 orders placed with Tower Records, only one, the first, was sent in one shipment.
All the rest required 2 or even 3 shipments to complete, whilst the currently outstanding order, if completed, will require 4. The initial shipment of this order, vis. 3 CDs, was lost in the mail, the first and only time this has ever happened to me in well over 200 transactions between myself in Melbourne Australia, and sellers all over the world.
Even the replacement shipment, which I received today, was for only 2 Cds; they couldn`t even send it complete!
Despite good communications and friendly staff, at the end of the day, it`s service that counts, and Tower Records` service is terrible. I certainly won`t be buying any more CDs from them. Ever.

When I placed the order on 12/14, the arrival date was on time for Christmas on website, but when I got the shipping confirmation email the following week, it said it would be here in 8- 15 business days upon shipment. Most of it arrived on 12-24 but some items had NO plastic wrap on them at all and appear to have been used. I emailed them twice and left two phone messages and NOBODY has responded. We're still waiting for one more item. I will NEVER order from them again.

We found that this business has an active Facebook page with 25680 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.