truprint.co.uk

Very bad customer service, I'd paid for 300 photos and only received 100. AVOID VERY UNPROFESSIONAL. Vey patronising staff. AVOID AVOID AVOID.

My parcel hasn't turned up for weeks, they don't know where it is and will do literally nothing to fix the situation. When I chased them I was told to go to the local sorting office because apparently sometimes they don't leave cards to notify that they have tried to deliver a parcel. I have lived in my house for years and never has that happened but went to the sorting office anyway. No record of any parcel coming for my address during the timeframes. Truprint could not care less. Won't reimburse, won't make the order and send again. 0 solutions, 0 effort. Apparently I am welcome to wait 28 days for the parcel to be returned to them (why would that happen? the address I provided them was the right one) and if it does then they will send it to me again. Disgraceful attitude to customers. Apparently if I wanted better service I should have paid for a tracked delivery. Perhaps if someone had told me they didn't care less about the delivery I may have done!

I have used Truprint for years for all sorts of things and always found them to be excellent. However, the new style calendars are absolutely appalling for the price. They are poor quality, cheaply made, falling apart and there is no longer any room to write anything on them. Extremely disappointing.

I placed an order through Wowcher for a 100 page photobook in March 2017. Everything went smoothly and I received the photobook promptly. However, I have since discovered that there is no facility to remove purchased photobooks with all the images from truprint. I do understand that for some people they want to have the images left on truprints databases for subsequent orders however, there needs to be the option to delete for others who choose not to have pictures on the companies records ad infinitum. This information is not clearly stated when purchasing or when using the truprint website to create the project/photobook. I will not be using this company again.

We found that this business has an active Facebook page with 34205 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.