uk.insight.com

Insight repeatedly fail to honour a two year warranty for a failed product. 1) "The warranty is one year, not two. Prove to us that it's two" (it's on their website and the website of the manufacturer as two) 2) Repeated delays in contact 3) "You need to raise a ticket with the manufacturer, not us" (No, we don't. We did do it, but the manufacturer quite rightly said that we should go to the people we brought the product from, i.e. Insight). Still waiting for a resolution over a month after hardware failure.

I'm a Global IT manager, I find the multiple poor reviews very surprising. I've used the company for 15 years and they have always provided a cost effective professional service. Recommended!

I called today and waiting 10min before I was put to your sales department as I'm looking to purchase 21 tablets! I asked for advised and was told unless I had a part number their sales lady wouldn't help. I said to her, I've never done that, I've called and given the spec I needed then was sent some recommendations! She refused to held then said oh sorry cant here you!! cant hear you!! Absolute disgraceful service!! I then called to speak to her manager and waited another 10min for your reception to speak to a manager in the SMBE department, who then cut me off!! Can someone call me to make a formal complaint

I also fell victim to the £20 "re-stocking" fee. The whole process wasn’t great with Insight, from follow a Google shopping ad for a 500GB SSD hard drive which in fact lead to the 250GB version which was selling for a few pounds less than I could buy the 500GB from Amazon. Unfortunately, in my haste to purchase the item I clicked on the cheapest Google shopping ad and didn’t double check the size on the website and purchased it. Having quickly realised I had purchased the smaller drive I quickly sent an email to cancel the order which bounced back as undeliverable. I then sent a support ticket though the website requesting to cancel the order and stop it going out. Support came back and said they would try and stop it if they could, I made contact about 20mins after purchasing. Checking their FAQ’s on the website it clearly states an order can be cancelled before the order moves to 'Order is shipping' status which happened 22hrs after I placed the order and therefore should had been cancelled as per my request within 20mins of ordering. https://www.uk.insight.com/en-gb/information/help Anyway, the order got dispatched and I’m now facing a £20 restocking fee even though I requested the order to be cancelled. My advice is be very careful when ordering from Insight everything looks to be more expensive than Amazon, and had I purchased from Amazon I would have been able to cancel the order within minutes or even return FOC without a restocking fee. The 500GB SSD drive I actually wanted is nearly £30 cheaper on Amazon, be carefully when purchasing through Insight Direct (UK)Limited especially if following a Google shopping Ad as it could be leading to the wrong product! Will never deal with this company again or recommend. Do I except paying £20 restocking for an order I quickly asked to be cancelled and you sent anyway! NO

Ordered two items on 30/11. One, a keyboard, has arrived. the other PEBBLE M350 WIRELESS MOUSEOFF WHITE 2.4GHZ/BT EMEA IN has not arrived yet, despite my email to the customer services dated 6/12, which did not receive any answer.

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