ukbathrooms.com

DO NOT USE THIS FIRM Ordered two products online. Advised one of them wasn’t available within the time I needed it, so asked cancel the entire order (as their delivery charge for orders under £500 is astronomical). This all happened within 24 hours and obviously no product was delivered to me at all. Sent 5 emails and also completed their website form advising of my wish to cancel and requesting a full refund - they haven’t even acknowledged any of my requests. I’ve also called them twice - hanging on for a very long time - but their phones just ring endlessly then cut you off. I have had to involve my bank now to recover the monies. Seriously, find another firm to buy your products from and do not use these people.

Utterly disappointed with customer aftercare. I ordered taps just as the UK went into lockdown so couldn’t get a plumber until after this was over. The taps weren’t even out of the box for this time. Unfortunately the taps were not the right size so I wanted to exchange them, I was finally told as it was outside the returns period they wouldn’t accept this and I was stuck with them even though they hadn't been even opened and I wanted an exchange. Customer services take ages to get back to you and when they do they are very unfriendly. Working flat out during the Covid crisis in the NHS I wasn’t able to do anything with the taps myself and plumbers wouldn’t come out, still no understanding from these guys, flabbergasted at the lack of ‘customer support‘. Don’t get anything from them, they won’t accept returns!!!!

Dreadful company. Not to be trusted. They sent me the wrong size bath and refuse to acknowledge their mistake. Very pleasant staff when you make an order but dreadful when there is a problem. The order was in writing so no excuse to sent the wrong one. They refuse to come and collect the wrong bath and deliver what I ordered. Very bad indeed.Be aware.

Absolutely awful company! I have an Ideal Standard pan and purchased a Roper Rhodes seat from their website as it states it would fit most D shaped pans (like ours) and the hinges/dimensions matched our pan size. I purchased it for £51.54. Here is the wording from the advert (in case they suddenly change it after this post) "The Roper Rhodes Define Soft Close Toilet Seat comes in a high quality white and chrome finish. It will fit most toilets and is suitable for D shaped pans" The item arrived and one of the fixtures went in no problem securing to the pan. The other one had a problem continually popping out from the pan every time the seat was lowered. It was not holding in place and we had a professional plumber attempt to fix it in place for a long time. The conclusion was that there is a fault with the seat fixture. Clearly it would stay in place if this one works as the other side was fixed in tightly. I sent photos of the problem to uk bathrooms and they arranged for collection and agreed to refund me. However, they refunded me only £44.59. I queried where the balance was and they said this was for the postage they were not refunding me for Their stance was that they have refunded the seat as "goodwill" and the reason they are not refunding the postage is because the seat is for Roper Rhodes pans only. They never stated they were going to withhold any of my money as part of the collection and refund process which is very wrong and very bad business and awful customer services I have sent them screenshots of their advert which clearly state the seat will fit most D shaped pans and there is nothing that states it is for a Roper Rhodes pan only like they were now stating in their emails. Again the wording is "The Roper Rhodes Define Soft Close Toilet Seat comes in a high quality white and chrome finish. It will fit most toilets and is suitable for D shaped pans" I have pointed out that this is mis-selling if they sell an item as "will fit most pans" and when it doesn't work they state it is only for Roper Rhodes so they are not refunding all my money as it is my mistake. I have found their customer service shockingly stubborn. Even when the evidence of mis-selling is in black and white. They still maintain it is my fault for not having a Roper Rhodes pan so they are keeping my money. I find it absolutely petty that they will keep the postage money and lose a customer over it. One of the worst customer service experiences I have ever had from any company who make the rules as they go along. All I can say is avoid them

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