urbanmassage.com

4.3 / 5

urbanmassage.com

urbanmassage.com
7 Reviews
4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

3.6

Reviews

5

Social

5

Featured

4.5

Technical

Is urbanmassage.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

7

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites

Based on 1765 reviews

Smart.Reviews

4.3

7 reviews

Trustpilot

4.5

1758 reviews

Urbanmassage.com Review

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Last update: Wed, Mar 9, 2022 1:49 AM

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Urbanmassage.com Reviews & Complaints (7)

My first appointment was cancelled on the day it was supposed to happen. I feel super let down by this first experience and don’t plan to use the app again.
2

4 years ago

review by Ryan Macdonald

I work for Urban in the office and I must say they treat the therapists appallingly. No regard for therapists wellbeing or safety and only focused on money. Customers are always calling or emailing to complain just to get refunds as they know they can and this cheats everybody, the therapist and other staff and customers.
2

4 years ago

review by Deleted User

1) Showed up at the wrong address - 10 miles away - because of a fault with their website 2) Terrible customer service - always they blame the therapist if something goes wrong
1

4 years ago

review by Sam Heath

I was a frequent customer for Urban Massage but so bad that they do not care about that at all. After so many therapies booked with them, i called today to reschedule my therapy for 1 hour later than initially programmed. I called support number from the app, but a very sarcastic lady told me that they can not do anything about that without a charge. I explained them that I am a regular customer and this happend only once, she seemed to understand and told me she is going to check with the therapist. After that the lady agreed to change without the charge because also the therapist confirmed it was ok with one hour later and she put me on hold to make the changes on the app. However after the wait she came back to me saying that the changes are done but i will still have to pay. I agreed and informed her she just lost a client for future. She sarcastically replied “i am sorry for that, have a nice day”. Great customer service guys! It’s a shame for the therapists who are actually doing an amazing job!
1

4 years ago

review by Oana C.

I was charged double so debited £300. The 90 minute massage ended up being a 60 minute one and the hostile therapist has left bruising hand marks down my legs. Avoid at all costs!
2

4 years ago

review by Deleted User

I am currently a therapist with urban massage, each therapist has a different way of massage (since we all come from a different backgrounds, school and speciality) some (like me ????) are great at what we do, some could do with some improvements, we are all self employed but working in partnership with urban so if you have had a bad experience (with a massage) it's probably due to the therapist. The app allows the customers to rate their experience, so the higher a therapist is rated the better. Long story short, urban is just the middle man and choose your therapist wisely ????
5

4 years ago

review by Deleted User

We found that this business has an active Facebook page with 21200 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites

Urbanmassage.com Review

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