Waste Connections

4 / 5

Waste Connections

wasteconnections.com
9 Reviews
4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

3.1

Reviews

4

Social

5

Featured

4.5

Technical

Is wasteconnections.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Business is mentioned on Wikipedia
  • We found several negative reviews about this site
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

9

reviews

vs

0

AI declined reviews

0%

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Wasteconnections.com Review

An integrated solid waste management services company that provides waste collection transfer disposal and recycling services in the US and Canada

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Last update: Wed, Mar 9, 2022 4:10 AM

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Wasteconnections.com Reviews & Complaints (9)

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delivery

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customer service 3 /5

on-time

This trash company has a 50% pick up rate for over a year. I'd like to attach a picture of my truck full of trash that I have to haul to the dump and pay to have to do it. Funny thing though they never failed to get me a bill. Try to cancel it and they put you on HOLD for well....right now its been 20 minutes. (coming back because I am still writing this....its been 30). The newest thing - they will change the service date on you from Wednesday to Tuesday, like they did to me, and never tell you. No email, no letter, no call, but after 4 weeks of this I ran down the trash truck and asked - they said it was always Tuesday. I am not stupid and I have been putting my trash out on the curb on Tuesday night for a Wednesday morning pickup for 11 months. They say, "nope always been Tuesday." Where are we living? What company runs like this? Now, I am wasting more and more time just trying to cancel this service, so they don't send me a collection notice. When it was a Wednesday pickup it was still horrible, for instance, after they miss two weeks in a row they will refuse to take extra trash, because you are over your limit. The extra trash THEY missed the week before. This company should be out of business and I am starting today by canceling. NO MATTER WHAT IT TAKES. I'll hire an attorney before I pay them another dime. I'm going to post this same complaint on social media and everywhere I can until I get a refund and my service canceled. I am sooooo frustrated it hurts. I run an air BNB and my garage now smells like garbage. UGGG, I can't say enough bad things here.
1

3 years ago

review by Joshua R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I canceled May 7, 2020. I did not receive service the 14th, 21st nor 28th. They're saying since I got service ONCE there will be no refund for the 3 remaining weeks I did NOT receive service!!! Be aware!!!
1

3 years ago

review by Beth G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have had nothing but trouble with this company since it took over my trash services. Their billing was messed up from the beginning and have called every month waiting on hold for at 30 min each time to talk to someone. When I thought it was resolved I would call again the next month because of missed trash or whatever. I paid through April and they have closed my account and claimed that I paid a past due balance. They won't refund my money and won't reinstate my account.
1

3 years ago

review by Denya W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Waste Connections of Missouri horrible service,i have missed pick up trash every second week and if you call for missed pick up trash than they going to charge you extra $15 to send track,unbelievable what bad service they have.they should not be in this business at all.
2

3 years ago

review by Fahdet O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Commercial business that has been with Waste Connections for years. Last few years the service has gotten terrible. No pick ups, no returned calls, rude drivers, filthy equipment. Customer service is a joke
1

3 years ago

review by Randal J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Worse trash company ever, they use to pick up the few trash bags that were left outside your can and then they just simply stopped. I would have understood if they wanted you to pay for an extra can but I wasn't even aware of that option. They don't bother communicating with you when it comes to changes. I called afterwards to complain and they told me my other option would be to get another can but that they would promise to pick up the bags the next week. So after upgrading, they still failed to pick up my extra bags the next wednesday. Of course i called and they said they would promise to expedite picking up my trash and expedite getting me my new can. Nothing was expedited, they simply just lied and on trash day they once again just left my extra bags out in the corner. My wife called them only to be told that I lied on our conversation and that the bags are not even worth the extra can because there are too many. Of course it's too many, you've already denied me 3 weeks of picking them up! This company is unprofessional and instead of helping out the customer they simply just lie and try to make it your fault. They are lucky that there are only a few companies picking up in our area or everyone would have left them by now. At this point, I'll rather pay more for a more expensive company than keep dealing with them. They could have apologized and make things right but that's obviously beyond them.
1

3 years ago

review by Juan V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company is a complete joke ( only I'm not laughing ) Multiple excuses for missing pickup, to many bees, car to close - no I wont wait while right in and move it, I see a piece of wood in dumpster ( not allowed) Driver is just lazy - didn't get the $50 bucks I used to give for Christmas SO no service yesterday, To full and it has a piece of 2X4 in it. I would advise you all to start a community garbage service with members ( not customers ) waste connections quickly informed me that they hold the sole garbage contract for our area and would prosecute anyone hauling garbage for hire. So much for free enterprise.
1

3 years ago

review by Dale W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Just an FYI - Waste Connections has been giving me the run around about canceling our service after several months of horrible service, They miss our recycle frequently. When I call, customer service is extremely rude. I am paid through the end of September and getting a run around about a partial refund. I highly recommend staying away from this company.
2

3 years ago

review by Michele D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 10108 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Wasteconnections.com Review

An integrated solid waste management services company that provides waste collection transfer disposal and recycling services in the US and Canada

Wasteconnections.com Customer Service Contacts

No contact details for this company.

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