wpmudev.org

4.8 / 5

wpmudev.org

4.8 Great
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4.8 / 5

Trust Score

4.8

Reviews

5

Social

5

Featured

4.5

Technical

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Reviews Analysis

49

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Wpmudev.org Review

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Last update: Thu, Dec 2, 2021 4:53 PM

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Wpmudev.org Reviews & Complaints (49)

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delivery

price 5 /5

quality 4 /5

customer service 4.5 /5

on-time

Like seriously no Joke guys I don't think I've ever experienced such incredible support, I'm so impressed that I had to write this review and not to mention our site loads like 400% faster since we migrated over to WPMU DEV! Super highly recommend, let them put you on a trial only to impress you and blow your mind! You'll forget HostGator or NameCheap hahaha!
5

1 year ago

review by Gera

Every time I start thinking I can live without WPMU DEV, they save my bacon! I might go months without using them -- the better part of the entire year without ever having a questions -- but when there is a big WordPress release or the theme site decides to do an update and break everything, I'm always glad I can fire up the live chat and get the smartest team around to make the repairs need to get my business back up and running. Thanks WPMU DEV!
5

1 year ago

review by Don The Idea Guy

They have some strong players on their support team. Their service is 5 star. It is truly amazing and makes any WP site a professional one. So many things it can do that one may not have thought of. You will win with WPMU DEV. Very happy client.
5

1 year ago

review by P. I.

Crazy good amazing WordPress services. The Hub is a powerful tool for all my sites. And the general WordPress tech support is over the top: fast and accurate and helpful on the simplest to the most complex of issues. As long as my web agency is in business I'll be a customer here.
5

1 year ago

review by Core Zero

The absolute best hosting company! All of their plugins are premium and they eliminate MUCH of the need to use outside plugins. Here’s a list of what some of their plugins provide: 1. Contact forms 2. Image compression 3. Premium CDN with premium cache 4. Everything needed to set up SEO for each page and the website 5. Daily site crawls with daily sitemap submissions to Google and Bing 6. Gzip and asset optimization 7 Social media share buttons 8. Malware scanning 9. Slide-ins and popups 10. Daily backups of your website A plugin also provides Google Analytics delivered your site’s dashboard and software to move your website over to WPMU. The company also provides: 1. 24/hr chat service 2. A staging site (i.e. sandbox) 3. An email service 4. Multiple member forums 5. HTTPS protocol for your website The technicians are VERY knowledgeable and are quick to answering your questions. Further, if they don't have the answer, they'll pass your question to the next level to get it for you. We're very happy with WPMU DEV, and don't see ourselves with anybody else anytime soon. Blessings, James Leesley
5

1 year ago

review by James Leesley

Guys, be aware this company might delete your hosted sites in any minute. This just happened to me - they just deleted one of my sites hosted at them, a site under active development, without any warning and without any reason to do so. And while technically you can get the site back, you won't have a backup with the latest code status before the deletion. Effin ridiculous bunch of amateurs, a potential catastrophy for everyone hosting at/with them.
3

1 year ago

review by Gabor L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This service is great! I started using this service as soon as it was developed. I haven't been as keen on maintaining my website when Gutenberg first came on the scene, but I've revved back up and have been blessed to still have WPMUDEV holding down the fort in the background. The customer support has been awesome. They are always proficient at responding back when there's an issue, and they 're always keeping me apprised of how to resolve any scenario, even if it's not their issue.
5

1 year ago

review by T. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

WPMU DEV are thieves. Google around, you will find very many reports from real people (unlike the sock puppet accounts which praise them). Recently exposed for stealing the money of a company supporting a children's hospital. Avoid
3

1 year ago

review by Derek S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have WPMU DEV Pro, and I will likely use them for as long as I build and maintain websites. I have the dashboard installed in approximately 75-80 sites across two separate accounts (one personal and one business). I love their plugins, their blog posts, and their support. This is a great suite that I personally love. There are a few people at work who claim some other options are better, but it's really hard for me to see their point. Their discretion is the only reason why we don't have hundreds of sites with WPMU DEV yet - but we're getting there ;)
5

1 year ago

review by Tony R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It turned out to be more than I needed. I had trouble uninstalling, deactivating or deleting the program I installed. Will say that the support I received was absolutely stellar! Over and above....patient....and finally got the issue cleared up! Most excellent. I'll consider them again in the future when I'm more experienced just because of the quality of the support!
4

1 year ago

review by Larry P.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Zero notifications of trial period ending, so no courtesy. HUGE monthly payment not worth services rendered. No invoices or receipts sent upon payment. They basically hope you will forget you signed up for a trial so they can charge you until you notice. They will not send you anything to indicate that you are being billed monthly and they will NOT refund you, but will send you oodles of sales emails. Lockin artists with sub par plugins and services. Most of them had script conflicts with my existing basic setup. Nag screens constantly. Stay away.. no run away..
3

1 year ago

review by S. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I signed up for a free trial of their their premium service and as soon as I installed their plugins I had a conflict and the site crashed. I tried to find a phone number to call on the site. No phone support. Chat support was unable to fix the issue. I paid to have a developer fix it. As this happened during the trial and I uninstalled all services and I spoke to the company about this, I assumed the free trial was cancelled. The next month I was noticed I was billed but, they reversed it right away so I thought it was an error on their part that they quickly corrected. I didn't notice that they billed again a couple day later. The following month they billed me again. I noticed and checked back and found the charge from the previous month. I tried to find a billing phone number on the site but, again only chat. They confirmed that they noticed that I have never used the service but refused to give me a full refund. They offered me free services which they knew were not compatible with my site and a month of refund. I felt they should have never billed very unfortunate.
3

1 year ago

review by Marc B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Aditya has helped me several times. He's very patient and explains well what I need to know. He recently helped me setup the DNS to point my site to WPMU. Aditya Shah is very knowledgeable and wants to help.
5

1 year ago

review by Delbert Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This a most professional organisation. The experts really are! They're knowledgeable, as you would expect, patient and very helpful. They sorted a complex issue with Gutenberg for me. And I am delighted.
5

1 year ago

review by Adrian C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Just wish I had come by this solution years ago! One of the truly must haves services! Free trial is a great idea and doesn't take long to work out that you should invest, as soon as you load the first site to the dashboard you see the power of what they can do.
5

1 year ago

review by Niall L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Support Agent, Katya Tsihotska, did an excellent job helping me through some sticking issues. I could not access my site after it was migrated. She found the culprit and got me back in the game! So grateful!
5

1 year ago

review by John H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Even apart from all of their great plugins and themes, the team at WPMU Dev are the most helpful and supportive bunch I've ever had the pleasure of dealing with. Time and again they have gone above and beyond, even writing snippets of code for me when I've had an issue with someone else's plugin or theme! I know you can download their stuff from other sites, but the reason I stay with them is for the outstanding Wordpress support that I've never been able to find anywhere else. Well worth every penny!
5

1 year ago

review by Angela S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Sometimes their plugins conflict with my favourite builder, but they are very good overall. What they shine on, though, it's their support. I can't live without wpmudev anymore. They are quick to solve any potential issue, especially if you use their plugins (obviously). They got a lot better as well when it comes to waiting times. Patrick Cohen is a team member I had the luck to encounter multiple times. He's extremely knowledgable and funny. I contacted support more than 30 times, and I had just 1 meh experience (not bad, but he wasn't exactly energetic). Amazing.
5

1 year ago

review by Giorgio B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This company is terrible with customer service. I run 2 small websites as a volunteer. We have no staff. DO NOT SIGN UP FOR THE "FREE" TRIAL. It cost me $350 because this company refuses to send out notifications that the free trial is ending. I never used their products. I checked their stuff out -- and that was it. You must have paid staff who will read all the fine print. Or mark your calendar. The worst is the way customer support responds. They "gave" me an extra 6 months free! I wasn't using their product anyway. Giving me more of nothing was a low blow. Customer support also said that my credit score might be lowered if I pursue a fraud complaint with my credit card company. These are unhealthy people. Very risky. Very unpleasant. I don't have a proof of purchase. I do have the monthly withdrawal info on my credit card statements. I'll take a pic of one of them and attach here if I can edit this after submitting.
3

1 year ago

review by Dorothy D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

WPMU Dev is the King of Wordpress Magnificence. They have guided me in ways that have far exceeded my expectations and left me smiling with the satisfaction of unlimited development success, that goes far beyond the scope of my own fingertips.
5

1 year ago

review by Abraham R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Wpmudev.org Review

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