2filter

I have ordered from them 5 or 6 times. No notification of backordered item delaying shipping, item left out of order, etc. It is a nightmare to find stuff on their website. And finally, I returned a $350 order that was delivered to them 4/8 and called today 5/4 about not receiving a credit. They said it was processed 5/2 and I should see it shortly. This sounds strikingly familiar to another review here... you have to call to get them to refund your returns.

I purchased 2 filters from The Filter Connection (www.2filter.com) on January 17th,2003 before 3PM EST. The seller didn't ship on the same day as promised; it was Friday. The seller finally shipped the filters on Tuesday - 4 days later.

I just received my filters today, Friday the 31st, more than 2 weeks later after I ordered.

The S&H was pricey for an international (Canadian) buyer; I think it's totally unfair. In fact, USPS only charged the seller $1.60 USD, but the seller charged me $6.80 USD for S&H. I think the seller makes way too much profit out of S&H alone, from the international buyers.

I would not mind at all that they charged me $6.80 USD for S&H, if they used a faster service. The Filter Connection only used a turtle-speed service, which caused them only $1.60 USD+the cost of the lowest quality package; it took me 2 weeks, which is too long to receive my filters.

BTW, S&H will cost you even more for other countries. The seller will charge you quite an amount for S&H, but don't expect them to use a fast service. Just to remind you guys international buyers outthere, it took me 2 weeks to receive my filters and I live in Canada, which is right above the USA.

Lastly, 1 of the 2 filters is not clean; there a fault(spot) in the multi-coated layers that cannot be removed. There is also plenty of dust on it; I started to think that this filter could have been a returned one - not a brand new one. I'll try to live with it because I might have to wait another 4 weeks before I get a replacement, if I want one.


Updated on February 15th, 2002:

I've decided to exchange the flaw filter for a new one. This time, the replacement filter arrived a bit faster, still took about 9 days for the filter to arrive. They allowed me to keep the flaw one until the new one arrived. They also included the prepaid envelope for shipping the flaw one back to them. I didn't have to pay any extras for S/H. Well, they have already charged me $6.80 USD for S/H at the first time, which it's more than enough to cover the total cost of S&H ($1.10X3 = $3.30.)

I belive that this store is a reputable one. I will not hesitate at all to recommmend this store to anyone.

Updated on February 20th, 2002:

The defective filter I sent them was sent back to me, because the stamps on the prepaid envelope are USA stamps. Canada post told me that for any letters to be sent from any places in Canada, the stamps have to be Canadian stamps. I talked to 2filter and they told me to keep the defective filter as well.

I highly recommend this store to anyone although it'll take a while for international buyers to receive their items.

Looking for Lee Filters and accessories one of the top rated 4"x 4" filters line. Also sells the other square filters from the major manufacturers. In addition wide selection of screw-on filters. Customer service has answered every call fast, and professional assistance. Always satisfied when buying or changing a purchase. The prices are very competitive and service was speedy. I've made a number of equipment purchases in this month and always have the same stress and trouble free experience. I highly recommend them for your filter and accessory requirements.