Ace Tate

I’ve only had the glasses for 2 months, they looked good, but the quality was not great at all, when cleaning them they snapped in 2. I’ve had glasses for many years and know how to clean glasses so was shocked when this happened. I’ve paid £10 for some frames before and they have lasted way longer than these. (I actually still have them). I’m extremely disappointed.

I must say I was always very positively surprised by the kindness and availability of all shop assistant and customer service in general, so I'd give them a 10/10 for the pure customer service they provide online and in store!

However, I cannot give Ace&Tate a good review in the slightest because you have messed up with my eyes health one too many times. I think it's really superficial and dishonest of the company to provide such bad quality products and non-existent specialists! On top of that, when someone comes into your shop complaining about having a pair of glasses that don't allow you to see, at least I'd expect extra care when you re-make the glasses for the fourth time!
My lenses were fitted wrong twice and were in the wrong prescription another two times! Not once I was told "sorry that was the guy that fits the glasses' fault", instead I was always told that I just needed my eyes to adjust. Well, after 4 months my eyes haven't adjusted and I believe Ace&Tate should simply train their staff better and invest in some real opticians serving customers and better quality lenses!

Won't go for a cheap pair of glasses&lenses ever again! You get what you pay for!

I bought my first pair of glasses from Ace & Tate when passing by their store in Dublin. I have since bought prescription sunglasses and another pair of regular glasses. I love that they make styles that fit smaller/narrower faces (the Max and the Benjamin are perfect for me) at ridiculously affordable prices! I have resorted to having the sunglasses shipped to a friend in Germany to bring to me, and so was overjoyed to find out that they now ship (for free!) to the USA. The shipping is fast and easy, product quality is high, and customer service responds quickly. Never buying glasses anywhere else :)

Liverpool store amazing service and optician gave a thorough health check and eye test, staff were friendly and felt like a friend. Manchester store staff were also so friendly however the optician there rushed my eye test and told me my prescription was the same as my old glasses which wasn’t true as I couldn’t see out of them, she also didn’t ask anything about headaches, tinnitus, and go over the health of my eyes like the Liverpool optician. Second opinion from Liverpool optician was amazing!

Recently I've bought my 3rd glasses in Ace&Tate store and I love them! Super quality, stylish design, and friendly customer service. And also really good prices for the amazing products.

My eyes were pulling and I was getting headaches within the first 10 days of wearing the glasses. I went back to store to see what could be done and was met with a member of staff who was very defensive, even though I wasn't angry with them all. The manager was helpful and agreed to have the optician double check the glasses. She told me my astigmatism had cleared up and my eyes could just be adjusting without it. We agree to give it time to settle, however I still wasn't happy with the vision and also noticed a sizeable scratch on the lense. I've worn glasses since I was a child have never had any issues with them, let alone scratched them.

I emailed customer service to enquire about being reimbursed so I could reglaze the lenses elsewhere. I was offered the option of a refund if I sent the glasses back or £10 credit on my account. I opted to return them. Having, had an eye test elsewhere, I've learnt that my prescription was wrong and my astigmatism was still present.

Nice frames but inaccurate eye tests, poor quality lenses and not the best customer service. Thinking of trying them? Don't.

Service 5 stars
Price 3,5 stars
Collection 4 stars

I have just come out of the Hanbury St store @ 19:58 after well over one hour of waiting on your staff to work the card machine.
I’ve seen multiple customers in front of me pay by card from the more happy assistant and yet my more moody/I can’t be bothered to deal with you assistant just couldn’t get the card to work. I have missed a family dinner despite asking them to wait. I paid £20 extra for same day service which I did not get due to no fault of my own. The only thing the moody sales assistant can say to me coldly was: “I would give you these glasses butt they’re over £100 so I cant”. Seriously, what kinda of ridiculous answer is that. Multiple times this evening she has encouraged me to come back tomorrow whilst I watched the happier sales assistant put transactions through. Excuse my language but I am beyond p***** off and the lack of knowledge of staff in handling this type of situations is ridiculous. So here I am, taking a near empty train home because of the delay- I’ve missed dinner with my family, I left early for work for no reason, £20 extra has been added to my bill for same day glasses that has not materialised all because the 5 iPads and multiple card would not work for just me but it did for everyone else served by the food shop assistant. I know it’s late and your staff would like to go home but the way the service ended and I was just asked to leave was just rude and ridiculous.
I came to ace and Tate because of the good customer reviews online but I cannot say I will come back again, I don’t even know whether I’d bother going back tomorrow to pick up the glasses because I don’t want to see the same shop assistant again.

Please do something.

I've been getting glasses from Ace and Tate for years now. I first saw their glasses in a furniture shop in Amsterdam, and thought they look good. I've never been let down. I have even managed to get my order wrong, and they fixed it all, no charge. Superb service, excellent glasses, and great prices. I also had a read through their ethical policies. Good work, all round.

Whitin 2 hrs after breaking my old glasses I had done an eye examination, picked a pair of new glasses out, got my prescription put in it and cycled away with them.

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