additionelle.com

If I could give a rating of “O” I would. I was charged twice for one order. After waiting 65 minutes on hold to speak to a representative she hung up on me. She has all my information but choose not to call me back. She sent an email. So far I have received 1 of the several items I have ordered but Addition Elle has 2 payments from me. I have been a customer for over 30 years. I won’t shop there again.

Horrible. I purchased a couple items on April first and haven’t really been checking my bank account lately and I noticed everyday additionelle is taking money out of my account everyday. There are a couple where they put money into it. It’s all super sketchy. My bank cancelled my card and are running a fraud investigation. I’ve been on hold for an hour and a half with additionelle trying to figure out why they were taking money out of my account besides the original purchase

This company is closing and is doing nothing to maintain it's integrity. They are cancelling orders/items without any notice and you CANNOT get a refund on anything. If you want to buy anything, go in-store or buy from Pennington's because they are now selling the same inventory; otherwise, don't risk it. It is upsetting that Reitman's (and Pennington's) still exist but will not help people screwed over by AE. With little to no other options for plus-size clothing, Reitman's doesn't have to care and that makes this even worse.

I ordered 4 bras before they announced their closing. On the website it says any orders before June 8th can be returned for refunds. The website indicates that the prepaid return label will be included and or you can request the return label by emailing them which are both untrue. I waited for a response by email and received nothing but the return policies- which I already read for myself on the website. I DM'ed on Instagram and received a reply that they would "absolutely!" request a return label for me and that was 3 weeks ago. I have no faith that they are honoring their return policy or issuing any refunds right now as I see many people shipped items back months and months ago and still have not received their refunds. I filed a claim with my credit card company stating that the seller will not allow me to return my items and receive a refund and was credited the money I spent on the bras. FYI- if you are reading this, you can file a claim with your credit company as well. You won't be able to return the clothes but at least you will get your money back. I am not surprised that they are closing honestly, seeing their unethical practices.

Sorry to say that in the last few years their clothing has gone downhill, the selection is pathetic it’s for old ladies even they probably wouldn’t feel comfortable wearing the horrible prints and the ugly selection of clothes. I loved shopping here but can’t find anything to like enough to buy now .. Unless it’s their bras and panties they are still nice.I don’t know what happened but sadly if things don’t change they are going to losing lots of customers. Rietman’s has prettier things and I tend to shop there now....

Now that they are going out of business there are a lot of sales, but if you order, be prepared. I have had items I ordered cancelled over 2 weeks later. Expect several weeks for things to ship, and I had an item ship but never received it. Customer service is nonexistent. Buyer beware. Order only if you don't actually care about getting the items.

One of the items I ordered was not delivered. I ordered several items from their website before it declared it was closing. Although they charged to me the item, and the rest of the product was delivered, one was not. I have contacted them several times and all they can tell me is that it was delivered. Yes but the item was not in the parcel. They have refused to refund me the price and insist it is delivered. Well if it was, then I would have it but I don't. I'm not going to buy anything from their online store, they are not respecting the exchange of good and money.

I’m very upset I returned unwanted items over a month ago and still no refund back yet! Also they didn’t include he correct shipping label so I had to pay Out of pocket to ship it back and was told it would be refunded with my order yet I was Just told now it will be in the form of a gift card? Like seriously? They told me I should Have contacted them so they could have sent out the correct label yet it’s been a month now and still not refund so I can only imagine how long it would have taken if i had to wait for the proper label. Never will order from them again been on hold for 45 mins and then do one answered and hung up. Horrible customer service

I shop at the Newmarket location and the manager Melanie Chan is wonderful. She knows my style and offers me things to try on that I always love. She often takes me out of my comfort zone to try on something a little different than I typically choose and i have to say that she is always bang on. i love it. I never feel pressured and she is there always willing to help. She is a wonderful employee.

I ordered a pair of running shoes online and received two left shoes in a plastic bag. I decided to take them and return them through the store in my area and was only refunded the cost of the shoes and not the whole amount including the shipping, thought that was a rip off!

I ordered two pairs of boots online from Additionelle on September 22, 2019. They were shipped through Canada post on September 23, 2019 with the expected arrival date of October 1, 2019. One week passed the expected delivery date, I attempted to contact Additionelle through their toll free number, but was put on hold for so long, I had to end the call. Instead I thought I would contact Canada post to track the registered package. After waiting for a week to get a response, Canada Post informed me that they were unable to locate the package and that I should contact Additionelle to re-order or get a refund. So after waiting on hold with the inept Additionelle voice prompts and such, I was finally able to speak with someone whom said, they had to complete their own investigation before they could refund my money. I offered to give them the file number from Canada Post to call and verify, as it was after all associated to their tracking number that was used when they shipped the parcel to me. I was told that would not suffice and I would have to wait until they completed their own investigation which could take another 10 business days. And then and only then, would they refund my credit card. They said they could not just ship another order, but they would have to refund my credit card and I could place another order and that is the only way to complete the process. Additionelle continued to put blame on Canada Post, which I can see why they would, after all Canada Post lost the parcel. However, upon speaking to two different people both of them claimed that Canada Post does have a history of losing their parcels. So then my response was, well then it is Additionelles fault. If they know that Canada Post continually loses their shipments to customers, but continually uses them for delivery, then they did it KNOWING their customers, potentially face not getting their purchase....and they just don't care. So here I am, one month later, no boots and no refund on my credit card. I think Additionelle online was probably the worst online purchase I have ever made. When the call center agent, kindly suggested that if I needed the boots right away, I could go back online and place the order over again, my response was "Are you crazy woman?!?! Why would I go back on your website, give you more of my money and risk, once again, having nothing to show for it??? Would you if it was you?!?". Needless to say, she didn't have much to say after that. I would NOT recommend ordering from Additionelle online unless, you understand and accept that potential absurd risks you are taking.

I made a mistake with the adress sent it to my old one. Sent a email to customer service with the right adress 3 times they resent a package to the same wrong adress after the 3 mails with the right adress. Now they saw that the item was received so the cant resend or refund. I will fight this till i get my money or die F U. NEVER SHOPING THERE AGAIN

I used to shop at addition elle regularly, but when they changed the designer in the past few years I cannot stress how I'll fitting the clothes have gotten. I get that I am curvy but I don't want to wear a sack. The colors are also drab and boring. The prices have not gone up but the "sale" prices are laughable.

Went in to the Nanaimo BC Additionelle store today. The clothes aren't the quality they used to be and the 50-70% off sales racks had shirts at $65 still! Are you kidding me? Unfortunately, I will focus more of my shopping online from now on; their clothes are not worth the price charged.

I wish I could give a 0. Ordered something beginning of december. Didnt receive it, so I waited until Christmas rush was over. Called c.service and was on hold for over an hour just for them to blame canada post. Told me they would get back to me. Never did after 2 weeks. I emailed and requested a refund and said I would never order from here again. No response. Just sent another email today and doubt I will get a reply. Go shop elsewhere!!! Other companies would have apologized and resent the missing items as soon as I said I didnt receive them.

The quality of clothing being pumped out by Additionelle and Penningtons for the past few years is terrible. The fabric is so thin on all their clothing including their so-called "sweaters" for winter. You need two layers under for their tops not to be see through and for some warmth in the winter. It's really shameful for them to charge so much for such poor quality, and that ruined by the end of a season. Is the justification because you've made your stores prettier??? To add insult to injury, they won't put anything on hold for you even if online shows only one or two of the item in store. Now, the stores won't even answer their phones at all. I want to thank you Additionelle for your sub-par clothing quality (this seasons designs were particularly ugly and boxy, ugh) and lack of good customer service since it's lead me to explore other stores. To all the ladies out there, I recommend trying out Torrid. All the sales ladies I've dealt with are friendly, don't give you attitude and their quality is excellent. Unfortunately, somethings are only available online and you have to pay for shipping but I find it to be a worthy tradeoff. There's also Laura which has their plus options (they're a little more but again, the quality and customer service makes up for it) and there are other stores. Additionelle needs a wakeup call that we're not willing to play along with their poor offerings for our hard earned dollars.

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