AGC Roof

had a tradesman here to take images with his phone and then I rang the company and got an appointment
After numerous calls to Tim Goodall to which after each call he would say Ill get back to you ( and he never returned a call) On top of that when I rang the company on the due date I was told someone was coming there was no appointment booked for that day ! One response was that the tradesman had left who had taken the images with his phone I phoned another company and they were there the following day. I would not bother calling this company nor would I recommend them

Mid summer 2017 Hailstorm had damaged my roof resulting in water leaking and also damaging the bathroom skylight. Most repairers would not help repair both and I was keen to have a 'complete solution' fix to both the roof tiles and the skylight. This was easily done by AGC and also ensured the spares ordered and fixed before Christmas 2017. Thank you,

AGC Roof estimator attended in Jan 2015 regarding roof leak. Identified cracked tiles, quoted to replace them noting on report it was urgent. Strata approved the repairs. They did not return until a couple of months later to do the work in question. AGC sent subcontractors who did a bad job. They invoiced for their work and the roof continued to leak. After numerous complaints they said they would send a roofer in a fortnight!

Finally they sent another roofer who came and replaced a couple more tiles. Roof continues to leak worse than ever.

They promote on their website "Provide you with a detailed written quote report and digital photo's". We asked for photos of the roof work their subcontractors did, and AGC told us via email that the roof looked fine, it was fixed, but they refused to provide us with photos and a report.

Neighbour had skylight installed by them and it leaked as soon as it rained.

As of April 20th 2015 we still have a leaking roof. Will report back if they ever find the leak and fix it.

Paid in full for a new roof in Nov 15. Shoddy job that was never finished. Won't return calls or make arrangements to finish the job. Manager of company only came to inspect roof 4 weeks ago after threats of legal action. We are still waiting for his reply. A very shonky company!

This was completed 2 weeks ago.

Tiles do not meet the guttering.

After a little rain it appears that the eves were inundated and fell to the ground.

Very dangerous.

Very disappointed.

Very angry.

2.2 rating is way too high.

Accepted a quote that was provided and have now waited three months for the work to commence. I emailed and called AGC daily, no one would return my calls, or advise when the work would be carried out, despite the fact the leak in my property continued to become worse. Save yourself the hassle and find a professional company to use, they are unprofessional and useless!!

We contacted a few roofing companies in December 2015 to look at our leaking gutters and quote to have them fixed. The first company said they had to be completely replaced. The next said they could replace some and repair some. AGC said they could be fixed with some repairs and one extra downpipe added to ease the load on the existing downpipes. We chose AGC because they said it could be fixed with less work and therefore the cost was less than other companies.
We paid our deposit that was required and were told we'd be called in a week to have a time booked in. We heard nothing after a couple of weeks so we called to find out what was happening. We were told to wait for another call. Still nothing. More calls and hassling from us finally got us a date locked in. That was then cancelled by AGC and re booked for the following week sometime in April 2016. 3 contractors arrived. I spoke with one of them who went over the work with me. He then left and remained 2 others.
They 'completed' the work within 3 hours and said they'd be back later in the week to pick up the scraps of downpipes.
They never came back to pick it up.
It also rained later that week which put the repairs to the test. The rain highlighted the absolutely disgraceful work that was done.
Leaks everywhere.
I called back to tell them of the remaining rubbish and leaks. We were told that someone would call us. We heard nothing. We called again.
This went on for months. We finally gave up in September.
We then received a call in November asking why we hadn't paid the invoice. I turns out that management had changed and they were chasing up on a massive pile of unfinished work and also unpaid invoices.
[Name Removed] the new manager organised a meeting at our home. He didn't show and I had to leave the house for another appointment so I called and let the office know I couldn't wait any longer. It turned [Name Removed] had called my wife and left a message but he left the message 10 minutes after he was due there. We rescheduled and he arrived and got up on the roof and siliconed the remaining leaks and took away the scrap. He also informed me that there is a lot of work still needed on the gutters. They were full of gunk and rust. He offered us a 10% discount to finish the work.
We expected our gutters to be completely repaired as [Name Removed] the quoter told us they would be. [Name Removed] told me [Name Removed] was fired because he often quoted using Google Earth to view properties and the contractors they sent us aren't used anymore because of sloppy work.
The new down pipe that was installed was not connected to storm water and is draining down the side of the house and into the garage which now floods when it pours.
I emailed AGC regarding these concerns of further work needed doing and they replied saying check the contract and if it's not payed in 7 days the debt would be passed on to a debt collector.
I contacted Fair Trading and after I did I received an email from AGC offering me a $500 discount 'to compensate for defective guttering work'.
I still wasn't happy with having to pay any amount for an incomplete job.
They then offered a $1000 discount on a $2000 job.
I told them I was going to take the matter to the NSW Civil and Administrative Tribunal. I then received a call from [Name Removed] who is the director of the company. We spoke and he agreed to only charge us for the only part of the job that was successfully completed. Roughly $600 for one down pipe that was replaced. However, this down pipe is made redundant by having gutters that don't work.
I agreed to pay this amount to end the dispute with them. It is now March 2017. 16 months from start to finish, $600 poorer and we still have gutters that leak.
AGC sent a quoter that misled us about the amount of work that was required. They sent us 2 of the stupidest contractors I've ever met.
They threatened us with a debt collector when we weren't happy with the work they did.
Do not use this business.

I've now used AGC Roof Maintenance on two separate occasions (2016 and 2017), and their work has been great. I did the usual of getting more than a single quote and found their rates very competitive, to your typical sole trader. The work was performed to my satisfaction. On the most recent occasion after replacing a number of broken tiles and a large sky light, they also removed a number of tennis balls blocking the down pipes and cleaned out the gutters using a leaf blower. Saving me a job on my "To Do" list.

UPDATE: the roof is still incomplete and it's now the last week of September when the job started in March/April. The company has all but washed their hands of the job which leaks a steady stream of water (not a drip!). We have had to repair walls and ceilings from water damage and there is no end in sight. Please beware of this vendor!

Original post (June):Our roof has been "worked on" for six weeks. They pulled the flashing and left the job site. Now I have leaks in three rooms and electrical damage for rain coming in.

After reading other reviews I now fear that the job will remain incomplete and worsen. Still, even at this juncture I would urge others not to go with this vendor.

I would not recommend this company as they have attempted to fix my leaking roof 5 times now over two years. The roof is still leaking and they are demanding payment. I told them when the roof is fixed I will pay. They replied with pay and then the warranty will be looked into. They don't respond to my numerous calls hence why it has taken over two years.

We searched online and found that this business has an active Facebook page with 13 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.