AKRacing are one of the world’s premier gaming chair manufacturer

My friend and I bought a chair each 3 years ago, last summer at the same week, from one day to another both chairs started to get its skin out, and in a matter of days the chair started to look like rubber.

One of the legs on the five star base was bent so i needed a replacement. Contacted support as they were out of stock to ask when they would be in stock again.

Support replied to me the next day and told me they still had a few lying around for warranty issues but were able to put it just in stock for me so i could order 1(As my warranty expired). So i sent them an e-mail in what time period i was able to order and 15 minuter later i got an email that it would be added shortly and 5 minutes later i had it ordered. Now that is what i call GREAT SUPPORT!

And ye the chairs are just amazing(especially for my length at 203 cm)

Send them a message through their site, and within 15 minutes they replied and after about an hour off email exchanges my issue was resolved and my replacement parts were being mailed.

My 2 year old chair where there is no warrenty.
The got some pictures, and a recet from the seller.
Now they are sending me a new parts.
The support is wery polite and helpfull.
Ill buy a chair there again.

Bought a Octane chair more or less precisely 3 years ago.
Have had a problem with the base twisting and therefore the chair becoming crooked (This is due to me using it on a rug that curled up. So it's my own fault that the legs on the base bent over)
Tried replacing the wheels first to no help.
So i looked into replacing the five star base, but Ak was out of stock.
Couldn't find the base for sale at any other retailers.

Sent them a Support message asking if they were getting the bases into stock again any time soon, took less then 15 minutes to get a reply. Where they informed me that they didnt have any estimate on restock.
So they asked me what the problem was and if i had proof of purchase.
Provided them with a receipt from the retailer i bought the chair from.
Got a reply that unfortunately the chair was out of warranty.
Then to my surprise the support worker told me he had checked the stock and they did have a reinforced nylon base that would fit my chair. (And that it is in fact stronger than the metal one)
So they asked me if they should make a special order that i could buy.
Placed an order (The nylon base was the same price as the metal base as well) and got a note that they usually don't ship to Norway, but that they make exception for spare parts.
And for me to just make a note of it and they would changed the delivery country.
Placed the order, sent a reply that it was ordered and it's now being sent.

In summary:

Super quick response, both for the initial response and the follow-up dialog.
Very customer oriented.
Feel like they went out of their way by checking for other parts that would fit.
And from i sent the initial contact form, until they part is being packed for shipping took about 1 hour and 20 min.

Can definitely say i will recomend theese chairs and the company to others.

Decent chair, but gas lift broke within 12 months, and had to replace it.. also handrests are poor quality - not worth the amount of money they charge

Upon have one of the armrest bolts losen for some reason (and losing it like a idiot) i contacted costumer support and asked what they could do for me.
they replied within the hour and asked all the right questions regarding the chair treads etc.

in the end they send me a new pack of bolts no charge no hassle.
excellent chairs excellent customer support.

i would recommend anyone to get a ak racing chair!

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