Allianz Assistance UK Travel Automotive Insurance

4.7 / 5

Allianz Assistance UK Travel Automotive Insurance

4.7 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.7 / 5

Trust Score

4.2

Reviews

5

Social

5

Featured

5

Technical

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We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

21

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0

AI declined reviews

0%

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Based on 68 reviews

Smart.Reviews

4.7

21 reviews

Trustpilot

1.7

47 reviews

Satisfied

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Allianz-assistance.co.uk Review

Explore the world with confidence Our comprehensive insurance and global support network let you travel with peace of mind

Allianz-assistance.co.uk Customer Service Contacts

102 George St, Croydon, CR9 6HD, United Kingdom

Last update: Mon, Dec 6, 2021 9:23 AM

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Allianz-assistance.co.uk Reviews & Complaints (21)

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I filed a claim and provided what I could regarding the death of my friend. I was refunded promptly without incident. Thank you during a sad time.
5

1 month ago

review by Michael Fonseca

Easily accessible, within seconds of realising I'd stated my wife's DOB wrong, one quick phone call resolved it and corrected confirmation received, no hassles!
5

1 year ago

review by Lee F.

polite and helpful advice recieved from both operatives that I spoke with (Emma and Nicola) thankyou.
5

1 year ago

review by Judith Brown

I have been with them before and once again was completely satisfied with the experience
5

1 year ago

review by Neil B.

The link to be able to log in did not work (purchased an annual policy from you last year).
3

1 year ago

review by S. O.

The service operator was very good - there was a gremlin in the system somewhere, otherwise I would most like have given five stars. Yes I would recommend you, but I would add that some of the answers made things sound SO much worse than they actually are. There is no flexibility whatsoever - life isn't black or white!
4

1 year ago

review by Joan Whyte

1st of all, the person that answered my call was Emma, I can not believe how good she was, she was 100% in every way, she made me feel as if my call was really important to her, she explained every thing to me, she really sold your company!! My holiday insurance is only for 9 days, and only cost £14. plus pennies, so it was`nt as if she was going to be taking a vast amount of money from me.
Yes, I will certainly be recommending your company, and I am seriously thinking about taking out annual holiday insurance with you, when I get back from my holiday!!
If anything could be made better, maybe it would be best to employ more people, that would help to get your call answered by a person, and not having to hang on listening to an answer phone message. (But that is just a minor thing.)
I AM MORE THAN HAPPY WITH THE WAY THAT I WAS TREATED.
5

1 year ago

review by Y. D.

Was pleased with how easy it was to get a quote the first time around & so didn't hesitate to get another one when the renewal came around. Great price too.
5

1 year ago

review by H. X.

I was mis-sold a policy bin December, which was inappropriate for my age. If I had claimed , the policy was invalid. I think your staff should be better trained
3

1 year ago

review by Sara Morse

Had to chase for the renewal e-mail which did not come until 10 days before renewal date. Website renewal process fails when you try to log in - help desk just said "yes, it doesn't work".
So not very good really in day & age.
3

1 year ago

review by Richard J.

I had previously bought a year travel insurance as I go to the states regularly. I was needing to renew after 18th February 2017. I had left email on your website and your email address with slow response. I called whilst I was stateside and talked to a customer service rep who then gave me a number to call back in England!? I then renewed my insurance online with allianz.co.uk. Just wanted it to be a simple solution. Otherwise I am grateful for the coverage. :)
3

1 year ago

review by Vanessa Graham

I have used them many times and I have had to claim once when stranded in Jamaica due to my husband being ill. The service was excellent and due to this I would not go with any other company for travel insurance.
5

1 year ago

review by Nicola Moss

This is the second occasion I have bought insurance with Allianz and as the first time, this time was easy, straightforward and competitively priced.
5

1 year ago

review by Sophie Howard

Very easy to see what is covered, with a great level of coverage and very reassuring to know we are now covered for our big day.
5

1 year ago

review by F. Q.

I am not going to use allianz again in the future.

They are not willing to help their customers with refunds and even when there is inability of travellers to reach their destination they refused to cover the trip expenses.
3

1 year ago

review by Anastasia Ouzouni

on line form lengthy and doesn't hold information from drop downs
no contact available outside of 9-5 M-F
when tried to cancel as coverage poor - exclusion for epidemic and pandemic the email address declined with a note saying mailbox full
also found links on website that don't work - not what you expect for one of the worlds largest insurers!
3

1 year ago

review by Gillian Smithandrew

I have had an annual travel insurance policy with Allianz for two years: 2015 and 2016 and wanted to renew that policy for 2017. In the week before the 2016 policy expires I will be in Cuba and wanted to check that I would be covered for medical treatment (should I need it in that country). I called customer service to check. To be frank, although the person who I spoke to provided all the information I needed, she was nevertheless dismissive and offhand in her manner. I asked whether it was possible to renew the policy by phone and was told not. Given that I was already on the phone to customer service renewal by phone would have been easier for me. The online renewal was straightforward save that neither before renewal nor after renewal would the website recognise my customer account details. That meant I had to re-input all my customer details and those of my partner (it is a joint policy).
3

1 year ago

review by K. D.

I didn't get my policy, even though I called to Allianz Global Assistance UK,s
service and I asked about it. Staff promised me to sent policy shortly, but she didn't do it.
3

1 year ago

review by P. S.

Fantastic service price and policy is perfect for what I need for the second year in a row
5

1 year ago

review by Simon Carroll

Very helpful, I was able to speak with a representative within a couple of minutes and she was able to resolve the difficulty I was having online the upshot is that I took out a policy there and then which suited my purpose and I would not hesitate in consulting again should the need arise
5

1 year ago

review by James Condon

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Allianz-assistance.co.uk Review

Explore the world with confidence Our comprehensive insurance and global support network let you travel with peace of mind

Allianz-assistance.co.uk Customer Service Contacts

102 George St, Croydon, CR9 6HD, United Kingdom

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