alpinetrek.co.uk

3.9 / 5

alpinetrek.co.uk

alpinetrek.co.uk
13 Reviews
3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

2.9

Reviews

4

Social

5

Featured

4.5

Technical

Is alpinetrek.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

13

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0

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Alpinetrek.co.uk Review

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Last update: Wed, Mar 9, 2022 9:13 AM

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Alpinetrek.co.uk Reviews & Complaints (13)

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delivery 1 /5

price 5 /5

refund 5 /5

customer service 1.4 /5

I ordered a rope, the wrong product was dispatched, I needed a quick turnaround on the product but alpinetrek needed me to go out of my way to post the incorrect product back. I managed to get it posted and sent over proof of postage as requested. 4 days later I have still not heard back from Alpinetrek. I've had to order the same product from a local company. Avoid alpinetrek if possible, very poor customer service, exceptionally slow to deal with problems when they arrise, genuinely not worth saving a few pounds/euro If you want a product sent correctly and within a reasonable timeframe
1

3 years ago

review by Tim

#customer service(1/5)

Awful service policy. I ordered a shovel/ice axe. They sent the wrong item. They didn't have stock of the correct item. And then kept my money until I could return it. I needed the item for a holiday and this process prevented me from being able to reorder anything. Also the initial delivery took a significant length of time. A German company fronting as an English one. Avoid if possible.
1

3 years ago

review by Daniel Crick

#delivery(1/5)

Big communication/engagement issues. I ordered the 2 July and after 5 days the parcel did not come to me but seems to be stopped at the depot. I inform customer service in email+phone several times and I'm told to wait 24 hours (Friday). No answer. It's July 13 Saturday and I asked for the money back. They had enough time to re-send another package until they solved the problem with the courier.
1

3 years ago

review by Cristian Chelaru

#customer service(1/5)

Order just didn't arrive and got email telling me a problem with delivery. No explanation or idea when I will receive my parcel. Alpine trek may blame Hermes for this - well they should know better to use these morons as courier for the company. My address is correct and very easily located. I wouldn't use alpine trek again. £70 down and no shoes. And a headache chasing this up. Avoid this company
1

3 years ago

review by Mr Craik

#delivery(1/5)

Not even 1 star service... I placed an order and it was never delivered and then I got notification the package had been returned. I contact customer services and they advised me to place a fresh order which I did in good faith. After a week of no Hermes tracking and a number of chases, the same thing occurred with the second order and customer services were unable to track or identify how, what or why this occurred either times. They ship product from Germany and use an untracked method to ship to Hermes distribution; I would strongly recommend they review their chosen delivery method into the UK. I wouldn't recommend them nor use them ever again... totally unreliable.
1

3 years ago

review by TBukre

#delivery(1/5) #customer service(1/5)

BEWARE! BEWARE!! I ordered through this site thinking it was a UK based company as I needed the product to be delivered ASAP. Turns out they are trading under a fake name and don’t fulfil their promise of 3-5working day delivery. I waited 5 days to be told my order still had to be “manually picked from the warehouse” because it contained flammable/dangerous items. I ordered a stove set which contained NO gas or flammable content WHATSOEVER. I phoned the customer service line X4 times and each time I was told a different lie. My order never arrived in time for my trip and they offered no recourse other than a half-hearted apology from a insincere call handler. Thanks for ruining my camping trip. DODGY, SNEAKY BUSINESS!!!
1

3 years ago

review by Gabriel

#delivery(1/5) #customer service(1/5)

WORST experience. 0 STAR They delivered a worn pair, not brand new. As soon as the delivery driver left 1 minute ago, I opened the box, I was stunned!! It is not a new pair. Dried leaves inside the shoes, the bottom of the shoes shows it has been used/walked on surface at least few days, with dirts. And the top part of the shoes show sign of worn. I took photos, emailed complained straight away, they accepted the fact that is not in the right condition as it should have been!! But they refused to offer re-collection and return new pair, claiming no stock left, asked me to go to the post office but I am unable during this lockdown as it closes too early before my working hours end. I kept sending email, they ignored for few days, then came back asking me the same, I have to do it myself!! to return!! What a nightmare to deal with. I will tell friends and family never buy from this company ever!!!
1

3 years ago

review by TOM LUU

#delivery(1/5)

The name of this company on the web is Alpinetrek.co.uk (and on here!) so I assumed it was a uk company. Not until I had placed the order and waited for delivery did I realise it is not a uk company at all. So they are trading under a false identity, they are based in Germany. These details are in tiny print at the foot of the order acknowledgement. Their delivery promises are fake. They fail to communicate when sent emails. I still await delivery. Their UK nominated haulier's site Hermes is still reading 'We're waiting to receive your parcel from the sender', despite the sender assuring on their order acknowledgement that tracking would be available 2-3 days after ordering, and the parcel would be with me in 3-5 days. So God knows where the goods are. My order is over £100. My only regret is that I did not check this site before ordering. If you are, please avoid. Go elsewhere, the uk competition is too great and many of them care for their customers and offer very fast delivery. This lot obviously do not give a damn. And I am not the only one to complain and receive no response according to others on here. Thank you Alpinetrek wherever you are for making online shopping such a miserable experience.
1

3 years ago

review by martin h.

#delivery(1/5)

The best online outdoor gear retailer in existence. (I can only speak for the UK). Large stock, excellent website. Most importantly an excellent & very reasonably priced return service. Cannot fault them...& I don't hesitate to complain when necessary. Have bought many things from them. Only worry is what will happen when UK fully leaves EU at end of 2020.
5

3 years ago

review by D. K.

#price(5/5)

Had to send back lowa boots 3 months old. Kept me updated throughout. Refunded my return postage.
5

4 years ago

review by Deleted User

#refund(5/5)

I ordered a pair of Trail running shoes, after receiving them having waited a long period, I used on 2 short 3km runs (I currently run 5-8km every morning with my dog) and my feet suffered inflammation and very sore second metatarsal pain at the ball of my foot. The shoe fit felt okay but the narrow design (having been advertised as wide fitting) and the insole design caused this. I returned the shoes (having to pay shipping) and then only after 5 emails and a month of waiting and chasing received very vague responses. The manufacturer refused any fault in the shoe and denied return and I am still now waiting for the trainers to be sent back to me (which I will donate to charity as I cannot wear them). The Alpinetrek customer service team are jokers, no service what so ever, no customer care or communication unless pressed for and one very unhappy customer left out of pocket through original cost and return shipping cost. I would not recommend and I most certainly not use their shop again. I have used trail running shoes for the past 15 years and run in multiple OCR and these trainers were a bad design and poorly described on the site.
2

4 years ago

review by Deleted User

#customer service(3/5)

Ordered a pair of boots 3 weeks ago, which still haven't arrived. My colleague ordered similar boots from a uk shop on the same day and his arrived 2 days later. The alpinetrek service is absolutely appalling, DO NOT ORDER FROM THIS SHOP.
1

4 years ago

review by Ollie O.

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Alpinetrek.co.uk Review

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