Amazon

3.7 / 5

Amazon

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.9

Reviews

3

Social

5

Featured

4.5

Technical

Is amazon.ca legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

82

reviews

vs

0

AI declined reviews

0%

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Based on 1287 reviews

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Amazon.ca Review

Canada’s largest online retailer Free Shipping on eligible orders Easy Returns Shop now for Electronics Books Apparel much more Try Prime for free

Amazon.ca Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 2:12 AM

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Amazon.ca Reviews & Complaints (82)

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delivery 3.2 /5

price 3.2 /5

quality 3.3 /5

customer service 3.3 /5

on-time

My items never arrived ...... :(((( So unhappy with the service of Amazon.CA Amazon.ca is happy to take my money, but does not have the integrity to ship the product ordered. Never an answer, attempted multiple time. Never a response, not by phone, email, messages, NOTHING No product arrives Must ALL be hiding behind their liberal COVID mask. DO NOT ORDER FROM AMAZON.CA
1

1 year ago

review by My items never arrived ...... :(((( So unhappy with the service of Amazon.CA Amazon.ca is happy to

Great service fast shipping with Prime membership . there is good help with questions that are answered by other consumers that had or have the product related and not salesmen , so this provides real opinions or statement . overall i love it
5

1 year ago

review by M. F.

I ordered an item since 12 July & it's 21 August today & still undeliverable but on its website! What a stupid website for Amazon.ca. Even spoke to 3 different supervisor, latest Terry said: "I'll personally follow up with your order" but never heard anything from her @ all. Moving shortly & developed an infection from not having the item.
1

1 year ago

review by A. J.

I’ve been a customer of Amazon.ca and have ordered almost a hundred items from them over the years. A few weeks ago I ordered a Tartan Tape Dispenser from Amazon.ca. When I opened the package the product was completely dusty with a crack at the top. It was DEGUSTING! So I complained with pics, returned it and t ordered another one. Viola! The exact same one was sent to me. Except this time sand was falling off the dispenser onto my desk when I took it out. I chatted with Chnmay in customer service and related the problem and requested to talk to a supervisor. Chinmay refused, said “the decision of the supervisor would be the same as mine.” I asked again, and Chinmay refused again. Chinmay would not let me talk to a supervisor. Chinmay made the decision that I’d just get a refund. So I kept this chat on my computer for anyone interested to read. Amazon.ca let somebody like Chinmay to handle customers’ problems. I used to like Amazon, but now Chinmay made me change my mind.
1

1 year ago

review by Charlie Serf

I decided to start selling a sample of my handmade products on Amazon.ca - I signed , up for Fulfillment by Amazon and shipped 75 of our facial serums to start. The serums sold fairly well, even though my margins were much lower on this platform. I sent another 25, as the one kind was out of stock. The 25 serums arrived at the fulfillment center in July 2019, never to be seen again. Those 25 facial serums, though said, they were inside the fullfillment center, never have been returned or never did appear in the amazon.ca seller central listing. After many, many times of contacting Amazon.ca about these missing products, it was never an answer, just a generated email, that directed me to do more, to find my facial serums. I have cancelled all my amazon accounts and would never do business with this company again.
1

1 year ago

review by T. U.

Absolutely useless company. They lie left, right, and center. "Your parcel will be there as stated" Should have been here Thursday, got an email Friday saying 'it might be late'. New delivery date 10-14 days from now. AVOID THIS BAND OF LOSERS!
1

1 year ago

review by B. F.

DO NOT TRUST THESE PEOPLE. Lies everyday. I was told my "in stock" order was to be delivered by Aug 28. They broke the order into 4 parts, shipped 1, have sent a 'we're going to be late' email for 2, but haven't done anything about the third one. I tried to log in to see what was going on. THEY LOCKED MY ACCOUNT! I CANNOT EVEN GET THEM TO REMOVE THE LOCK AS I DON'T KNOW WHAT ITEM MAY HAVE BEEN PUT ON HOLD. I cannot check to see what it was AS I CANNOT LOGIN!!!!!!!!!!!!!!!!!! Avoid these scammers, you will be happier ANYWHERE else!
1

1 year ago

review by L. J.

I had a problem with a third party seller on Amazon. One globe of a three globe light was the wrong colour. The third party seller wanted me to pay to have the item returned. (so about $100 to ship back an item that was about $200). Amazon chat told me that the third party sellers will not refund the money if I put a negative review. So I requested that the seller just replace the globe that was the wrong colour. This has been going on 7 months now and I can't call Amazon.ca to get this resolved. I've stopped buying from Amazon.ca and started ordering through Bed, Bath and Beyond, Aosom.ca, Lowes and Home Depot. They all give really good customer service even during Covid.
1

1 year ago

review by Kathy

Amazon Canada claims to have free shipping for Prime members but has now come up with the "Add on Items" Whenever I try to find ordinary items for a reasonable price, It is an add on item, so I would have to order two. The rest of the similar items cost more than buying at other stores. Now, some items have international shipping charges, prime member or not. It takes forever to find anything to buy now. Also, some things have been taking two months to arrive. I used to order often. I think I may slow it down.
2

1 year ago

review by Sandra MacDonald

I used my credit card few years ago to buy few items from their website. The decision I regret. Although I didn't use their services anymore, I was charged few days ago for prime membership. They are stealing my credit card. Be aware from these thugs.
1

1 year ago

review by C. S.

For my first several orders, )products that came from Amazon) the service was great, the latest product THEY sold me, comes from China, via YunExpress apparently, tracking said "Delivered" 3 days ago...NOPE, not to me or my house!! And now I'm getting ZERO customer service from both Amazon AND the seller in China, nothing but garbage!! I can't even access information on Amazon to get proper customer service, and they don't want to hear about my issue all it says is, wait 3 days and then contact seller...well, I DID buy it from you so... and the seller in China just says stupid things like "Did you check your mailbox?" then "well, contact your local delivery service" WHAT DOES THAT MEAN??? you sent it via YunExpress and Canada Post and any others here have NO idea what tracking number that is. Absolutely and completely disappointing in the service all around
2

1 year ago

review by Greg

Credit card was stolen on amazon with a new account started. I was charged for prime membership and even as proven owner of credit card they would not cancel my number off the stolen account said i needed to log in under stolen account email address??‍♀️ Had to cancel my credit card in the end
1

1 year ago

review by K. M.

Misleading Advertising - Do Not Purchase! The product was advertised as 4 face masks per package. I ordered two packages but there was only 1 face mask per package. I contacted the seller (in China) who indicated that they only sell them 1 per package. The seller offered me a rebate of $2 CDN. This will be my last purchase from Amazon. I will return to brick and mortar stores so that I can see what I am buying. Note: Amazon Canada would not permit me to post this review on their website. They just want to silence anyone who criticizes (justly so) their false advertising and zero customer service.
1

1 year ago

review by Paul

Amazon has been doing very poorly with its deliveries. Amazon is using Intellicom Express and either they suck or Amazon is using them to get away with delayed shipments. Promised items that don't arrive the day it to be delivered. I personally will put a halt to my ordering from Amazon.
2

1 year ago

review by Tamara

I ordered a pack of 100 N95 masks that was supposed to be delivered by May 20 but it came on June 10, I wouldnt have had a problem if the package was just late, but aside from being 20 days late, it also came with only 10 masks out of the 100. It cost me about 23$. But I'm bothered because it could be only returned by May 30th, which would be impossible since the package arrived on June 10. And I wasn't able to contact amazon by phone, email, or customer service directly. I am very unsatisfied. Ramon Ruiz.
3

1 year ago

review by Ramon R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a lot of stuff! only a quarter of it came. my account is on hold and I am required to contact amazon.ca for instruction. when I call they don't have a clue band say an accounting department will contact me, which no one EVER does!!! so now I have no idea what's ordered and what's not!! This was t6he worst way to shop and EXTREMELY FRUSTRATING!!! a very bad experience shopping online!!! what a sham!!!!
3

1 year ago

review by Greg H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If your account is hacked - good luck trying to sort it out with support - the front line cannot deal with "Account specialist" - who in my experience are inadequate, they cannot communicate and no one can contact these people. Never ever park a credit card on Amazon - delete it after every transaction. Wasted 18 phone calls and about 4 hours trying to do the proper thing and help fix the hack - next time I will just contact the credit card company and reject the charge.
3

1 year ago

review by Randy W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been an Amazon Prime member for about 5/6 years now. 3rd party sellers should not be allowed at this business as Amazon does not take responsibility for them. There is a tab you can select to see only Prime products however this does not work as I'm still only seeing 3rd party sellers. It's getting harder and harder to see Amazons products. Like almost becoming obsolete. I use to like Amazon Prime but sadly it's gone downhill. I hope another company like Amazon opens up so I could switch. Pictures below shows seller advertising FREE SHIPPING the other shows its false and is trying to charge me $6.99 at checkout
3

1 year ago

review by Anna V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered on May 14 and saw a delivery date by May 25. When I got the receipt it said delivery by Nov 26. Can you imagine Nov 26. Then on May 20 I get a message that it was shipped and got a Canada Post tracking. It is now May 26 and when I track Canada Post message is that the client made a electronic ticket but the post office hasn't received the package yet -6 days later. They have also put the charge to my credit card. I can't get in touch with them and am really dissatisfied
3

1 year ago

review by K. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was loyal amazon customer, until march 2020. Product didnt come, was told it was lost. I asked for a refund and neither amazon or the orginal shipping company will respond. Will think twice about ordering again from them
3

1 year ago

review by Sylv S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Amazon.ca Review

Canada’s largest online retailer Free Shipping on eligible orders Easy Returns Shop now for Electronics Books Apparel much more Try Prime for free

Amazon.ca Customer Service Contacts

No contact details for this company.

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