3.6 / 5
Trust Score
1.4
Reviews
5
Social
5
Featured
5
Technical
Is antonline.com legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- Linkedin account found with large audience
- Twitter account found with large audience
- We found several negative reviews about this site
- Business not mentioned on Wikipedia
- Pinterest account not found
- Youtube account not found
Reviews Analysis
25
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 79 authority websites mentions and 0 mentions in other websites
Based on 10111 reviews
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Antonline.com Review
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Last update: Tue, Sep 20, 2022 8:06 AM
#delivery(5/5) #price(3/5) #quality(5/5)
I ordered a laptop from them through Newegg and was not given a shipping option. When I got a tracking number I saw that it was going to require a signature but I am at work during the day so I wouldn't be there to sign for it. I contacted UPS and Newegg and they both told me that I would have to work with Antonline to get the package.
I contacted Antonline and asked them to either change the address to my work address or leave it at a UPS location so I could pick it up. The rep told me that they couldn't (or wouldn't) change it even though UPS told me that only the sending party had the authority to change a shipment. I went back and forth with all parties several times and eventually the Antonline rep told me to just let it get returned and then order it again to a new address. Because I wasn’t home to sign for the package, it automatically got returned they charged me $110 as a restock fee even though their restock policy is that you would get charged if you "refused" a package. Which I didn't! I wanted the package but the Antonline rep purposefully told me they wouldn’t change the shipping address so it would get returned.
I've contacted them numerous times and no one ever back to me. Newegg never helped either. This is unethical at the very least and possibly illegal! They basically shipped a package so no one could receive it and then refused to help so they could collect $110 from me for nothing. Please spare yourself the pain!
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
On July 14th I placed an order for a PS5 for the first time through Antonline and a few hours later I received the following email from David Miller:
----------------------------
I'm sorry, there is a strict limit of one per customer on this item. .Additional transactions have been canceled.
Please allow 48 hours for order systems to update. Each payment processor (Visa, AMEX, MC, PayPal, Amazon Payments, etc...) is little different. Refund to your account is usually within the week.
David Miller, Support Manager
----------------------------
I was immediately alarmed and confused – this was my first time ordering through Antonline so I definitely could not have placed an order before. Initially, I assumed the order was cancelled because I had received two “order confirmations” with the same order number and the system thought it may have been a duplicate. I emailed support team a few times and finally two days later I receive the following email:
----------------------------
I am very sorry you are unhappy. We have a one per customer and show an order for a PlayStation in June. This order was canceled as noted.
The Support Team
----------------------------
Needless to say, the response itself was very underwhelming but more so, I was very concerned as I never placed an order from Antonline before. The fact the support team mentioned I ordered a Playstation in June is simply not true. I called the authorities and got a police case generated and identity theft investigator assigned to inform them someone had used my information to order something online with my name. I was recommended to reach out and get more information and so I followed up with Antonline customer support for the Order number in question which was placed in June and received the following email:
----------------------------
Hello,
Your order from 6/25/2021 is order #REDACTED.
Thank you,
----------------------------
Again, in my opinion, a very underwhelming response with no care taken or sense of urgency as I mentioned I may have been a victim of identity theft.
After looking up the details of the Order # I noticed the address was to another resident in my building.
Which now makes me believe that whoever cancelled my order may have thought the address was for the same person when in reality, I live in a very large apartment complex. I'm in an apartment building and my unit number is different than the resident. If the support team canceled my order due to this “assumption” this is major mistake and I would like Antonline to make this wrong a right. However, if the other resident actually used any of my information as part of the order, I need to know – and customer service has not been helpful as I would need to press charges.
Needless to say, I’ve been having a horrible experience with customer support and I’m constantly told to just email the support team, which I have been, but they have been very unhelpful in this matter with no sense of urgency or care taken.
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(3/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)
#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 79 authority websites mentions and 0 mentions in other websites
Antonline.com Review
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1 year ago
review by CarolynRoa
#quality(1/5) #refund(1/5) #customer service(1/5)