Armani Exchange

Great pricing for women and men. I purchase most of my clothes from Armani Exchange and surprisingly even when you buy a T shirt at 20$ from there is still ends up lsting over a year without any change in color or size. Great quality clothes!

I placed the same order three times and, every time, they would cancel my order, claiming they were unable to verify financial institution. They never tried to call me. My card would get the authorization and show as processing and they still did not approve it. When I called them, they could not elaborate. Getting a response from an automated machine would have been more effective than speaking to one of the Customer Care reps. Buying a home or a car is easier than shopping from this horrible website. I guess they will lose a customer. Awful!

I purchased a few items for my husband online. One of them was a hoodie. Before he wore it we washed it first like we always do. (Following the instruction) the damn hoodie shrunk and looks old. I reached out they asked for photos. After I emailed the photos and everything they emailed back with "sorry we can't return or exchange because it looks used". Horrible experience and I definitely won't be shopping there ever again.

If you're buying something online please note that they will charge shipping and duty & sales tax. I returned something and my initial refund did not include the above extra charges at all. I had to write to them and got my duty and tax back (Something unnecessary and wasted my time). But there is no refund on shipping.

I bought two outfits that were quite poorly-designed - one jumpsuit which doesn't have a side zipper and only an elasticised upper body that requires you to step into it and the elasticised part will just stretch pass your hips. Clearly impractical. Quality of the fabric was decent but nothing to wow over. I didn't encounter any problems with orders and shipping. Shipping was completed in about one week? Order was probably processed within two days or so. Product descriptions are super scanty. Probably won't shop there again cos it's not value for money.

I like this brand a lot and brand is just superb. They have very good classic collections every time. Their quality olways on higher side. Customer service is good but not excellent, may be in coming time it wil be.

This is my second time that i have to place my order with them and is being canceled with no reason. I asked customer care to call me and so far no call from them. They responded by saying that their bank could not verify my payment. I checked with my bank and everything looked good. Awful customer service, they need to come up with other ways to help customers, or else pretty soon they will go out of business. Don't recommend this headache to anyone. BADDDDDDD

Armani - Worst Customer Service & Shopping Experience Ever
> order delay
> failed to notify customer of item cancellation
> laid by customer service
> unable to tack my package
> failed to mail out gift set and showed no intent to redeem
> tax cancellation delay

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letter to A|X customer service

***

My Order numbers are #50357, #50698, #50700, #50701

The first order was placed on 4/8.
For all 4 items, the website showed in stock ship in 24 hours.

4 / 9 Nothing is shipped in 24 hours and No one notified me.
I have to call to find out why my order is still not shipped,
because the items on the order might not available.

4 / 14 2 items on the order was cancelled and no one notified me.
I called and emailed, no one gave me any clear answer but asked me to wait.
I waited for a long long time.

4/20 After 12 days of waiting, the order is still in review and I heard nothing from A|X.
I cancelled the order.
By the way, today is 5/11, it’s been a month
and I’m still waiting for the cancell of tax that was charged for receiving nothing from you.

The other three orders was placed on 4/21.
For all For all 3 items, the website showed in stock ship in 24 hours.
AND I called your customer service number to be sure.
I was told all three items are available.
And the second I got the answer, I placed the order.

The next day 4/22, again my order is in review.
Told by customer service, it’s because TD VISA has not gave the Authorized Code.
Called the bank, you lied.
My Bank already gave the authorized Code.

4/24 On the website, it showed the order was comfirmed but pending.
Called customer service again, was told everything is fine.
Once VISA authorized, the orders will be shipped.

4/25 Nothing is shipped, Order is still pending.
and somehow the “comfirmed order” is not comfirmed anymore.
For #50698 and #50700, All items were cancelled.
For #50701, one of the items was cancelled.
Again, no one notified me.

4/29 Received email. Order#50701 was shipped.
but the tracking number doesn’t work.
No proper link to the shipping service you used.
I can’t track my package.

5/7 Received the package. There’s no gift set inside.
called customer service and you showed no intent to redeem.

5/11 Still waiting for the cancellation of the tax from orders that are not fulfilled

Read more: http://www.myfashionlife.com/archives/2007/09/06/armani-launches-online-store/#ixzz0FLAl11M0&B

Very bad manager, I went to return my t-shirt which I order thru online, she refuse to take it back. I wore it couple of times, and material is so bad , from back its become very rough. They should refund my money even if it after 30 days. I was not expecting this bad quality from Armani. Awful after sales service.

Got some really nice things can't fault them at all 10 out of 10 for quality

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