asgard.com.au

I requested through mygov for my Asgard super to be rolled in to my current fund in November 2014 (along with 4 other ones I needed to roll up). The others used the mygov info and got on with it. Asgard didnt do it because apparently they needed a form completed (that contained the same information as the mygov site provided), they didnt tell me that, or send it to me (at the right address - even though they had my email).
1.5 years later i realised its still not rolled up, in which time ive lost over $300 in fees, i request it to be rolled up again, they make me sign this ridiculous form and then finally transfer me the balance as at now instead of as at the time i requested the transfer in Nov 2014.
Such old fashioned processes, and clearly designed to take money from customers - so unethical.
Unimpressed and would advise others to go to a super company that is customer focused instead of income focused.

Been with them about 7 years. They just took more money out off my account rang asgard and was told interest rate changes all over world and all this other crap to many charges. My super simple low cost investment that changes as you move through like thats the letter I got July 2017.

I joined Asgard insurance in 2012 when my Financial Advisor recommended I roll several Superannuation Funds into one to minimize fees. I took out Salary Continuance and TDP insurance to ensure my standard of living would be maintained in the event of being unable to work for whatever reason. It was not something I thought of much at the time.
Roll on a few years and I have unfortunately been unable to work since 2015. I was not in a condition to make a claim until a few years after my psychological injury. I had medical reports (300 pages of evidence provided in the first submission)..additional requirements and reports have been requested since September 2017.
My GP and Psychologist have submitted 3 reports that support my application, however, they keep on asking for more despite the hundreds of pages of evidence.
After 3-4 months AIA (they subcontract the claim process) approved a salary continuance amount that is considerably less than I was earning (and paying a premium for) so check the fine print on your policy on how your salary continuance payments are assessed. I have been receiving payments monthly for my current condition since Feb 2018, but cannot get approval on a back-dated period where I was not able to handle anything other than getting through the day. It took me 2 years to be able to apply for Centrelink. Dealing with Centrelink is a dream compared to the service received from Asgard ( that gives you an idea of how disrespected I feel as a Client).
I have had to proceed to APRA after over a full year of bad service and delays. My experience is that phone calls are rarely returned, staffs' verbal and written commitments to assist you are 'lip service', and even their internal complaints department rarely get back to you. Despite being in Financial Hardship, losing my house and becoming unable to return to being a Trainer/ Business Development Manager the ordeal of persisting with my claim (because I am legitimate, and I paid my premiums in good faith), it has caused me so much anxiety and stress it has affected my recovery.
I would not wish my experience on anyone. For heaven's sake-don't believe a Financial Advisor that 'sells the insurance' and makes it sound so easy and glossy. They make high fees/ ongoing commissions for no service and then take no responsibility to assist you when you need it.
Before choosing a personal insurance provider check reviews and ask people that have had to claim about their experience.
I cannot help that feel that Asgard's focus is to avoid paying out any money. As I Client I have been ignored, lied to and denied the ability to start recovering to return to work.

Their fees were equivalent to approx half the Employer contribution amount each 6 month period and 6 times the tax taken out! Recommended by financial adviser! I wonder how much he was getting as a kickback? They should definitely be investigated! Left them after wife kept nagging...and for good reason. My Super was dwindling but their fees never altered!

It's hidden fees and charges made me lost all my super contributions for 3 year!!! It's worst business full of indecency and deceptive conduct. It should have been reported to recent Royal Commission and audited by APRA carefully in details in ceasing further loss for both existing and previous innocent customers.

I've been with Asgard since 2010 , recently changed my job and tried to rollover my fund to another super account, as soon as I requested the transfer I lost $5000 . Tried to call them and they said I have lost the money because the market was hit by the crona virus crisis and it affected my share into the investment they had put my money into, I don't know if they are telling the truth. Please people if you know who to contact or complain to let me know, I'm so devastated and heartbroken. After 10 years of hardworking never earned a penny from their investment now I have literally lost $5000. So disappointed.

I recently had to claim on a super policy /death benefit with Asgard They were great and paid very quickly with no hassles at all in a very stressful time .

Was with them for 10 years super and investments - lost $200,000 on investments and the net return on super was $0 - i.e. I put more money in then my balance when I rolled over. They are garbage avoid like the plague. Have extraordinarily high fees which they pass on to advisers.... that's why advisers like them

I have been involved wth a lot of different funds over a number of years and I can honestly say this is the worst fund I have ever come across. Lucky to get out with my original investment after waiting for any type of growth over several years. These guys should wear balaclava's and carry shotguns. RIP OFF MERCHANTS

Asgard banked a cheque for insurance i was contemplating taking out 18 years ago (and failed to refund me at the time). Years later i closed my associated superannuation and they (again) failed to rollover that amount (which they later say was lost. Now they send me a cheque (with a tiny amount of interest) which they say is meant to compensate me for 18 years of fiscal failure on their part. When i lodged a complaint they actively stonewall and won’t answer my questions. Bad company, reporting mismanagement to the regulator.

I had my super with Asgard for 18 years and it made a return of 0.03% per year over that time after fees. This business is nothing but a ponzi scheme designed to take your hard earned money. The government should be ashamed to let such business operate

When I ceased employment and contributions cease from employer, they continued life insurance at a 1,000% increase and wiped out most of my super fund in 3 years. In all the paper work they sent over the years it never stood out that they were doing this. Plus they charge a manager fee for the insurance of over $1200 a year

I have been with ASGARD Ewrap for 3 years and have a selection of the Core Menu-Black Rock index funds. . Product extremely well priced in terms of what is available in the market, even when compared to industry funds. I noticed a lot of people complaining on this site about negative returns/ insurance premiums; FYI investment returns are completely different thing to paying insurance premiums. Perhaps gaining further information in regards to investment cycles, returns, risk profiles and insurance protection would be recommended. Fees attached to an investment account are generally investment fees, administration (then from there variations such as contribution fees, asset based fees, government fees )etc. Insurances are protection against illness and injury and can absolutely run into the thousands each year. I pay approx. $3500 per year in insurances and am happy to do so, as I am covered against terminal illness, disability,trauma and income protection. When it comes to insurance products you get what you paid for. Cheap insurance generally means you have a sub par quality insurance, that's not what I would want if I ever went on claim. I contribute an amount equal to my premiums to offset the premiums as the contributions made are from pretax dollars. Also within a normal investment cycle there are typically years where you will have negative returns, depending on how much risk you are willing to take. Determine your risk profile, adjust your supers asset allocation and then determine the actual fees that are attributed to your super account. Highly recommend this product it is actually one of the best priced products in the market and even stacks up against industry

Closing my account with them took over 2 months, they were deliberately stalling the process to keep the funds from me. Backward and unorganized establishment do not trust them with your hard earned funds! Shocking experience, absolute bunch of cowboys.

Recently found out over 85% of contributions ($9000) deposited through time at previous employer has been eroded through fees and premiums that were never consented to in just 4 years. Asgard has absorbed an average of $2000 per annum and left me with less than $900 to date. Enough said.

I have had many super funds, and since my Mum passed away I have made a conscious effort to roll everything into one. My Asgard fund was the choice, I have an adviser to manage the fund which is the most suitable option with Asgard. I give it 5 stars for now, and will monitor it over the rest of the financial year. But in terms of accessability with information about my account, and the ease in which I was able to move everything over was seamless. Here's hoping

I have been with Asgard for a couple of years and I'm very disappointed with the returns, also the financial adviser fees are ridiculously high and not performance based. As gard gave me a 3.4% return last financial year, one of the worst returns from a superfund. My adviser also didn't want to change anything in the fund saying that these were volatile times which is absolute rubbish. I am now consolidating my funds with an industry super that has one of the biggest and best reputations around, with the lowest fees and a better return. No more advisers, they're way too expensive for what they do. Asgard is looks after their shareholders and their advisers , not the clients.

Just follow up on my last review , 3 months have now passed since I changed over to a simple low cost industry superfund and no financial planner, I have saved approx $2000 in fees in 3 months and the superfund is performing beautifully. It is a low risk superfund and I am now more relaxed that I'm not paying ridiculous fees.

My mother passed away and as executor of her will, they will do everything in their power not to forward on her superannuation so it can be passed to the beneficiaries
1. They say they won't deal with the estate, they deal only with the individual beneficiaries. What a load of crock. The executors for the estate are appointed by the courts. They are required by law to deal with the executor. 2. They say that you have to wait as there may be people objecting. That's what the court decides you bunch of pin heads! That is not up to them to decide. And, how do people know their has been a claim made by the estate? Where do they advertise this so people can see if they have an objection?

What they forget is, it"s not their money!

I took out life insurance in 2002 through an insurance broker through ASGARD, she then sold it to another broker in 2004, he APPARENTLY sold my policy to someone ELSE that I never heard from nor did I know who handled our insurance. On the 27th Feb 2018 I was informed of nearly $500 direct debit to ASGARD each month, I had never seen statements for my business as we entrusted our insurance broker. I called ASGARD to find out what the money was for.... they asked me security questions 1 wasps my address I gave them that but it wasn't the same as on their system, it took me 3 calls to find out who's PO BOX it was. They said we aren't and don't know who's it is. Anyway I asked [name removed] to amen it which he did, I asked why 1 policy was 3 tines the other one I was told it's because I'm a smoker, I said I gave given up 102 1/2 yrs ago so I would like a cheque refund or that money to go onto my policy moving forward. I was told to send proof which I did and they would send it to the claims dept. TODAY 13th March I called them to see if and when I would get the refund I was told it had been assessed by ASGARD outsourced advisor and it came back as no refund as I had not filled in the form from my insurance broker. So I told them about 5 times I had no copies of the policy nor knew who held my policy, they said it's up to me. What a joke how can I call someone when I don't know who nor which company has my policy. We went on a merry go round fir 2 hours me trying to get them to understand no no avail. So from 2004 till now I've given them $74.593 dollars and said why can't the refund be done as obviously we were not informed. No no no no no was I told o said I'm happy to keep the policy with ASGARD, I'M 56 yrs old. So basically do not use an insurance broker and if you do do not go with any ASGARD Insurance or superannuation policy .. Do it yourself and contact a reputable insurance company. Oh by the way you don't speak to an ASGARD person or a ASGARD manager... its a call centre based in Sydney that took me 1 1/2 hrs to get out of [name removed] spoke with a so called team manger Mr. Good with an e good who was rude and dismissive. If hes a team leader or supervisor then that's another joke. I am removing all company and personal superannuation policies with this disgraceful, insensitive company.

April 4th 2018 Update: Promised Direct Debit Refund within 24 Hours ???

After calling Asgard Sydney Call Centre on 13th March informing them not to take money from my account for the 2 policies that had been cancelled, to be promised that my 2 Policy Contributions would be transferred back into my account within 48 hours. hahahahahahaha,
I then called then last week 27th March (after my bank said I was overdrawn on my account) to be ....wait for it told....
Its with the Claim Department and that it was progressing along.
I was fuming so I told her that I wanted it immediately transferred back and that they already have had 15 days to have done, this she said nothing more we can do, I asked to speak with someones at this department I was informed NO, I then asked for an email address again told NO.
So its an imaginery department she said no??? WTH as it was I was speaking funnily enough to the accounts department.
I received a call on Tuesday 7am Perth time from a manager from SYDNEY call centre ....
After I had sent a report into the insurance ombudsman ...
Funnily enough, only to be told the call centres rehearsed policy,
That we are sorry we will learn from it (6 calls to 6 different people) Said I don't care I only wanted my money back.
He said that the cheques had been raised from Sydney they are sent to Adelaide to be signed then returned to Sydney and then sent to me. So by the time if and when I get the cheque it will be over a month. For an amount of less than $500-00 what a joke this is and asgard is. Please please dont take out policy with this company at all.... Over the 16 yrs I have given asgard over $72,000 dollars for a life insurance policy that in the end I may as well have gone to the casino and blew it all...

10 Years ago my first employer signed me up to Asgard, I didn't really know much about it. My next employer signed me up to Aus Super (Thank God!) and now when you start to learn about super and how I have money that's sitting with Asgards not growing and actually just losing money from Fees it's time to combine it. It's been 2 years of trying to get them combined, and Asgard are doing everything they can not release the funds. I've never received a statement or any information until 8 years later of being with them. I'll keep trying to have the funds removed from their control, but I suggest staying far far away from them.