AUTODOC

3.8 / 5

AUTODOC

3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2

Reviews

5

Social

5

Featured

5

Technical

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  • The company has an IOS app
  • We found several negative reviews about this site
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Reviews Analysis

46

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Autodoc.co.uk Review

2500000 car parts in one place Check out the great assortment of auto parts from Autodoccouk - fair prices a wide range of brands Compare car spares on AUTODOC now and save money Free delivery on orders over pound 150

Autodoc.co.uk Customer Service Contacts

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Last update: Sat, Jun 25, 2022 10:12 AM

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Autodoc.co.uk Reviews & Complaints (46)

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delivery 2.7 /5

price 3.2 /5

quality 2.8 /5

refund 2 /5

customer service 2 /5

THE ABSOLUTE WORST COMPANY I have ever had the displeasure of dealing with. I placed an order then most of the parts I ordered did not arrive. For 4 days I have been trying to get someone to do something about it. I am sending them photos of what they request and they later refer me to another customer support rep who asks for the same photos and starts an investigation that should have been started by the last one. I am calling them and the person who I talk to asks me to call in back tomorrow and ask for them as they are in for the entire day, when I call back the following day their colleagues tell me the person I am asking for is not in today. They are constantly thinking of new hurdles to place in front of me to make everything difficult or impossible for me. The cost of the parts I have not got is more than 750 GBP from an order that was something like 950 GBP. I have sent them literally hundreds of emails since the 22nd and have gotten back no more than 10 replies. Even when we are going somewhere then another person from the company comes in and sets me up back to the begging asking for the photos of the boxes which I have sent more than 5 times and for which I have proof. I also have their chat transcripts from one point on when I discovered they were taking me for an idiot and they show how they contradict themselves. The prices are low for a REASON this company is an absolute disaster that will take your money and run away with it. At least 10 times over the phone I have been reassured that I will get my money back only to be told no not before we look in to it further and be asked about the photos that I have set tens of times. I have never in writing received a reassurance that I will get my money back for the missing parts, maybe they don\t want to leave that as proof. Do with this information anything a reasonable person would do. I am contacting consumer protection and will put an end to this any way I can. I also have the names of the people from this company that are lying to me, however I am sure those are not real names, and that will show just how much of a fraud autodoc is!
1

1 year ago

review by isov.okan

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I am a regular customer but since the last three orders this company has unfortunately lowered its standard. The prices can be competitive, but the time from placing the order to completion is a few days (even if the goods are in stock), delivery time over two weeks, i.e. from placing the order to delivery about 15-17 days. And on their website it is clearly written that they are processed 24h in 4-7 days delivery, at least that was the case when I placed the order. The best part is that the apologies offer discount coupons for the next order that do not work and cheat the customer, first lower the order amount by another three percent and then change their mind. Calling that they can not do it because the superior does not allow. They promise you will call you back, but do not call back. I advise you to think carefully before you order from this company, sometimes it is better to pay extra and not waste time to check whether the order has already been processed and sent, and then wait two weeks.
1

2 years ago

review by Marcin_gPt6CAshX5

#delivery(1/5) #price(4/5) #quality(4/5) #refund(1/5) #customer service(1/5)

Ordered a wheel cylinder but what arrived after a 2 weeks was incomplete(a seal was missing i side)which wasn't found till the part was fitted, Autodoc claims it was a warranty item,so,whilst waiting for the claim to be processed,i had to buy another cylinder now they want to refund the part only,NO POSTAGE. THEY SUPPLIED A FAULTY UNIT AND DIDNT EVEN OFFER A REPLACEMENT PART,so i am out of pocket again after waiting 6 weeks. Autodoc.co.uk and buycarparts.co.uk plus more poor service expected better from a German company.
1

3 years ago

review by Kevin moody

#refund(1/5)

Part dont match the picture or description and wont fit. But it's my fault and have too wait week for them to send something that fit's. Also spent way to meny hour with the customer support with just being sent around. At one point i had 3 people sending me email's saying completely different things.
1

3 years ago

review by Kalle Karlsson

WOULD NOT BUY FROM EVER AGAIN ORDERED FROM THEM VIA THERE WEBSITE USEING THE REG FROM MY VAN THE PARTS WERE SENT BUT WHEN THEY TRYED TO FIT THEM THEY HAD SENT THE WRONG PARTS SO AUTODOC WERE CONTACTED 2 WEEKS LATER THEY GOT BACK TO ME AND SAID NOTHING THEY COULD DO ABOUT IT AND I WASNT GETTING A REFUND FROM THEM SO I CALLED THEM ONLY TO BE TOLD THE SAME THING AND THE GUY ON THE PHONE BECAME VERY RUDE TO ME AND HUNG UP THE CALL I WOULD NOT RECOMMEND AUTO DOC TO ANYBODY OR TO BUY ANY THING FROM THEM
1

3 years ago

review by UN HAPPY CUSTOMER

#refund(1/5)

I was looking for a replacement set of shock absorbers for my car, I found the Autodoc website and entered my car details to select the correct set. I used their online compatibility tool to ensure i was selecting the correct ones. I checked by entering my reg number and by selecting my car details from the drop down selection. On both occasions it came up with the same information. I bought the shockers and had them fitted, after 2 weeks one of them failed, i got back in touch with Autodoc and they informed i had bought an incompatible set, I pointed out their online tool had recommended the ones I bought, their answer was in the small print it says the onus is on the buyer to ensure the parts fit!!! Will never use again.
1

3 years ago

review by H. C.

Horrible company. Horrible service. When something goes wrong expect them to make your life hell. I’ve been trying to claim back labour for a defective part they sent for over two months. Never buy anything from this company.
1

3 years ago

review by Olivier Defaux

I bought a manual window winder for a VW Fox that survived 2 winds before the cable came off the nylon wheels. I bought a more expensive one from Autodoc, that is fine, but getting my money back for the poor quality item is a joke. I was only claiming for the cost of the part to start with but after all the emails I'm now claiming labour costs for the inconvenience as well. Now they are asking for a stamped/signed invoice even though it's from a UK VAT registered company. If I have to go back yet again they will add another half hour labour cost to the invoice as it all stems from poor quality goods. Autodo should do the honourable thing and refund the money and prospective buyers should avoid like the Covid.
1

3 years ago

review by Phil Norbury

#quality(1/5) #refund(1/5)

Absolutely nightmare, order was placed early August, by now 13.October still waiting to make it happen. Original order delivered in 3 weeks, one item was completely wrong.To be qualified for exchange , they asked for many photos ,to prove their mistake . I have ordered two the and many more coils springs , one of the was OK but the other one was about 25 cm shorter.... Luckily I keep the original delivery package box,and all paper work that was attached to it. I was asked to send photos NOT only box of the wrong item ,they needed photo of the whole box in which order was delivered... Then I got free return label.I was told by the post office, that it will take 2- 3 days to reach destination. Today after three weeks( !!!!!) I was told ,that Autodoc is still awaiting for parcel, and only after they receive and examine returned item , they will be able to process exchange. Absolutely brilliant service ... It's now over two months hence order was placed. I'm still waiting for delivery, possibly around Christmas it will be finally delivered.
1

3 years ago

review by Robert Bodek

#delivery(1/5)

I made a big mistake ordering from this company. I should have checked their reviews here (Trustpilot, Google maps) before placing an order. I assumed that they are located in the UK they are not. I spent £170 in parts that were in stock with delivery time 3-5 days. After a week (7 days) the order is still processing! Nobody from the company can tell me when the parts will be dispatched. They are located in Germany so add another week to that. I am absolutely disgusted, reading other comments that they can send wrong parts and it takes MONTHS to get it right. I tried to cancel the order but they marked it as shipped instead. It is hard to start the case through PayPal if you ordered more than one item. I had to call to Paypal to make a refund claim. I know already it is going to take months.
1

3 years ago

review by Prem

#delivery(1/5) #refund(1/5)

The correct part for our car was ordered but was determined by a qualified mechanic to be faulty. Of course the part was mounted how else would we know it was faulty. No UK contact number, (but uk web address) so used the chat function. Would not address the problem just constantly asking for the VIN, which was given. Three different representatives came on chat, as each would/ could not address the problem and then they just disconnected. So now I’m out of pocket and there seems to be no avenue for any resolution. No consumer rights with this company.
1

3 years ago

review by Shane

Not a happy customer, I ordered by using the number plate identification and ordered through the website. It turned out that they had a wrong part on their site and when i received the part I contacted them to find out that I should have taken the delivery insurance to return it without cost for me. (They must be used to sending out wrong items since it has been nessesarry for them to set up such an insurance on customer cost) Yes I was naive not to double check OEM (Dont have a clue what that is by the way) and the help on customer center was just another bad experience further to have been waiting more than a week to receive my order :.( NEVER AGAIN!
1

3 years ago

review by Finn

#delivery(1/5)

Used autodoc for the last two years and had a wiper motor stop working on me. They refuse to honour the warranty unless the part was fitted by a qualified mechanic. Why then offered videos on how to repair cars to the DIY mechanic? What a total waste of time and I have taken my business elsewhere. DISGUSTING!
1

3 years ago

review by MARK COGAN

Flagrant Disregard For Consumer Rights Well, sometimes the "customer service" in certain companies, i.e. this one, hits new lows. Like you, the relatively low price drew me in, and if the parts arrive and they're not broken then you probably got a good deal. I have just ordered some more car parts from Autodoc, to be delivered to the UK. This was for a total of £109.98. The following email has just been received : ------------------------------- Dear Mr. XXXXXXXX, Thank you for choosing our company. We are writing you regarding the order 37330684. We would like to inform you that the payment for this order is frozen as you have a debt to the store. We kindly ask you pay off the debt. In case you have any other questions feel free to contact us. Have a nice day. ------------------------------------ So, it would appear they are (a) not going to fulfil the order I have paid for and (b) keep the money until I pay an alleged debt I am not aware of, and that has not been communicated to me previously. Interestingly, I ordered some car parts from another website called buycarparts.co.uk, way back in May 2019. Part of that order was an auxiliary belt kit, including tensioner. On arrival, the plastic pulley on the tensioner had a section missing, and was clearly broken. You would, of course, expect to find the broken piece inside the package. Alas no, it was not there. Which means it left their warehouse in that condition, and was left completely unsecured to bounce around inside the package with all the other components on the order all the way across Europe. Naturally, I reasonably expected that they would pick up the faulty goods and arrange a replacement. However, these expectations were dashed, as your consumer rights apparently don't apply to this company. Here's an extract of a reply to my faulty claim on the aux belt kit. --------------------------- May 29, 22:08 EEST Dear XXXXXX Thank you for your email. Unfortunately, we cannot cover the postage or collect the goods. Please follow the link below to see our cancellation policy: /return-of-goods In case you will have any questions or will need any spare parts, feel free to contact us and we will do our best to assist you. May 29, 21:26 EEST Hi These are faulty goods, I will not be paying for any postage. They are, however, available for collection. Thanks. Regards XXXXXX On Wed, 29 May 2019 at 18:53, Buycarparts.co.uk wrote: K017PK1973 / V-Ribbed Belt Set / GATES / 1 Dear XXXXXX, we confirm that your item is eligible for a return. Please send the item with its original packaging back to us at your own expense. If the goods have not been reduced in value, you will receive a full refund. ------------------------------ You see the problem right? Problem 1 : They want me to pay for the shipping... Under EU law, defective products must be repaired or replaced without any cost to the consumer. This includes any shipping costs. Apparently they think their company policy overrides these statutory protections. Problem 2 : Their refund is conditional upon the item not having been reduced in value. Well, I don't know about you, but faulty goods tend to be next to worthless. It would seem buycarparts.co.uk and other websites like that, are one and the same company behind the scenes, Autodoc. That particular order was subject to a Section 75 claim by me due to the refusal of the company to honour my consumer rights. They refused to pick up the items, or to refund any postage I might incur in sending back the faulty products they sent me. Long story short, the credit card company found in my favour in January 2020. I can only imagine that what's actually happened is some kind of chargeback initiated by the CC company, as opposed to they themselves covering the amount. This, presumably, has left a negative balance that nobody bothered to tell me about. This has all been duly reported to the European Consumer Centre which you can find here ukecc.net. In addition, I'm now contemplating pursuing a small claims action and having it enforced by the relevant authorities in Berlin. If I do, the results of that action including all the steps required to make it succeed will be published here, and everywhere else there's a review for this shower. If you find yourself with broken components and no redress from this muppet show, go through your credit card company and make a Section 75 claim. Oh, and btw, you can perform the small claims action in your local court, as this company touts business in the UK. I can tell you that they won't have my money for long, and that the items from that original order are still awaiting collection...
1

3 years ago

review by Stuart Ewen

#price(1/5) #refund(1/5) #customer service(1/5)

Good choice of parts and reasonable prices. Currently have an issue with a door lock. (BUGIAD BSP20491) Staff continue to refer a STARK part I never even ordered and telling me its incompatible with my vin number. But it says on website my car is compatible with the door lock I ordered. The door lock still works, but the micro switch is playing up/not working. So its faulty. Staff are incompetent. Clearly cant even get part numbers right. Cant see how a part is incompatible when their app/website says it is. Seems to me they don’t want to pay out for warranty claims. Well can tell you now AUTODOC. I will be pursuing this and you will be sending me a replacement door lock.
2

3 years ago

review by Dan Ramsey

#price(2/5)

Recently ordered passat b6 2 headlights. Rcvd with 3 weeks delay(EU to EU). And one of them was used. After sending back , they promised to replace with the good new one but send exactly same..... very bad experience with this company
1

3 years ago

review by Aleksandrs K.

I ordered 2 x rear wheel bearings for my A6. I ordered via the website which clearly states which vehicles the bearings fitted. The bearings arrived and did not fit my car. When I queried this with the company I was told that you need to check the chassis to ensure the parts fit the vehicle. If that is the case, then why is there a list of suitable vehicles for the part listed on the website? They asked for a ridiculous amount of photos at ludicrous angles to show that the bearings were the ones that I had originally ordered and eventually said I could return them at a cost to myself for a refund, but if they deem them to be in a not saleable state then they will keep them or I pay to have them returned. ABSOLUTELY RIDICULOUS. Order no. 27688800. Would never recommend this company.
1

3 years ago

review by Laura P.

#refund(3/5)

The worst company ever in my 66 years. you cannot speak with them and chat online are useless.
1

3 years ago

review by Deleted User

After my last 1 star review today I can finally give a 5 star for fast dispatch and fast delivery. Items great like always
5

3 years ago

review by Mariusz Bojaryn

#delivery(5/5)

I was so happy to find parts for my car these days when so many stores are not available for purchase. Many thanks to these guys who also helped me choose what I need. Everything fits and I am very satisfied.
5

3 years ago

review by Sarah B.

Autodoc.co.uk Review

2500000 car parts in one place Check out the great assortment of auto parts from Autodoccouk - fair prices a wide range of brands Compare car spares on AUTODOC now and save money Free delivery on orders over pound 150

Autodoc.co.uk Customer Service Contacts

No contact details for this company.

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