autoguru.com.au

3.9 / 5

autoguru.com.au

autoguru.com.au
33 Reviews
3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.9

Reviews

3

Social

5

Featured

3.5

Technical

Is autoguru.com.au legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • Facebook account found with large audience
  • Linkedin account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • This website has existed for less than 3 years
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

33

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0

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Based on 1184 reviews

Smart.Reviews

3.9

33 reviews

Trustpilot

4.7

1151 reviews

Autoguru.com.au Review

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Last update: Wed, Mar 9, 2022 2:07 AM

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Autoguru.com.au Reviews & Complaints (33)

Filter reviews by tags

delivery

price 4.5 /5

quality

customer service 5 /5

on-time

The app was so easy to use and easily found what I was looking for instead of having to research through numerous pages autoguru does all this in about 20 seconds
4

3 years ago

review by Charles James

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

This booking service saved me hours of ringing around to find a mechanic that’s available, reliable and affordable. The are very friendly, professional and get the job done very quickly.
I highly rate this service.
5

3 years ago

review by Joel K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very easy and simple to use and good to know I can have my car serviced by a reputable mechanic and save some dollars! Looking forward to having my car serviced.
5

3 years ago

review by Phil S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I booked my first appointment, to which I found out the mechanic was unavailable by email, I tried to call you back. No answer so I left a message twice at 2pm! No return call. I eneded up booking with another mechanic for the day after and returned an email, this was at 3pm! One message from the company with the booking number but no confirmation. This next morning i phoned up twice because the first didn't go through. Only to get told that the second mechanic can not do the designated time slot and I had to wait untill later that day . At which I had commitments. Worst service ever , would never recommend to anyone. And I hope my insurance ceases partnership with your company.
1

3 years ago

review by Tessa E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They accepted a booking, then cancelled and it's going to be 3 days to get a refund back into my account, so I'm not able to find another service till I am refunded , so a week with no way If getting to and from work
1

3 years ago

review by Kelly Murphy

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I requested for a windscreen replacement between midday and 2pm. Someone from the office, I think her name was Bella, called me to change the time and also mentioned that there might be an extra charge for the moulding from $40. I mentioned that if it will be much more then $40 for the moulding I might not go through with it. She responded by if you think you won't go through with it, I rather just cancel it now. Was I supposed to accept any amount the person would of qouted me for the moulding? If these are your standards of costumer service I am sure you are losing costumers daily.
2

3 years ago

review by Faisal A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Booked 8am to 12pm window 11am came i had to call in for update was told 1pm which is no use as I had to reschedule my day already i should have been updated of the late arrival
2

3 years ago

review by Mark E.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I spoke with Maddy who was extremely friendly and helpful. Communication between myself, Maddy and the repairer was prompt and thorough. I would definitely recommend this service and will be using it myself again!
5

3 years ago

review by Lucy U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have booked with Autoguru previously and they are very friendly and professional in all aspects of their services. I trust their judgement when it comes to finding the right service provider.
5

3 years ago

review by Beverleyamosayahoo.com. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am very pleased with the fast reply and quote from the mechanic,I didn’t know this website existed,very happy it does,I am certain I shall be using this service again.
5

3 years ago

review by Tony H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I wanted book a mobile mechanic for a car that would not start. I selected the option " car would not start" . The system completed the booking but then later it turned out that I am supposed to drop off the car at the mechanic. A simple logical function was not included in the algorithm !
2

3 years ago

review by Kirill Alexandrov

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Mechanic was great, knew his stuff.
But when he arrived he asked if it was just a basic service, which I had booked a logbook service ( big price difference between the both)
The mechanic also isn’t issued with a what’s included like I was, which I showed him. My understanding from what was included was different to his.
Where it said check/clean spark plugs- renew if needed ( When he said my plugs had to be changed, apparently that is extra, but that’s not stated in the what’s included.
2

3 years ago

review by Unknown F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

On time, nice mechanic, good at his job! I would recommend this service to any one. Very professional service. And the afterpay option was great! Please give it a go!
5

3 years ago

review by Amy U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I've used Auto Guru 3 times now and I've had no complaints. Get the best price, the mechanics have been honest and reliable. I'll definitely keep using
5

3 years ago

review by Erin Brodie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I needed logbook service for my car, they sent me to a car service which was great, I was 100% happy with the mechanic, but AutoGuru itself was an awful experience! Here is why:

Pro:
- Introduced a good mechanic.

Cons:
- They promised to send a $10 Uber voucher but they never did.
- They hung up the phone call on me as soon as they realised I called for the voucher and didn't answer my further calls, nor did they call me back although I had left a message on their voice mail.
- After a week they contacted me and instead of resolving the voucher issue they asked me to update the review I left for them.

Final comment: I don't recommend them as they are not honest and I am not going to try their service again.
1

3 years ago

review by Daniel W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I made a booking online and got an immediate response with booking time and day, when mechanic had to change day of booking I was notified promptly by phone by a young lady.
5

3 years ago

review by Frank Avalos

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I need to find a good Mechanic so went on auto guru explaining what l need done got back to me very quickly and found a good Mechanic would recommend them
5

3 years ago

review by Carol Pettifer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I’m very disappointed that you have a Mechanic on your books that does not do afterpay but having them on there as they did.
I had to fork out extra money as my car needq More work. That’s fine but to find out they have no afterpay facilities after you have advised me they did was very stressful. I assumed they had afterpay! Luckily they told me earlier and I could accommodate for this.

I think you should look into updating your system!

I’m very unhappy
2

3 years ago

review by Annoyed V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Rang 30 min after they were supposed to be there to say they would be 15min. Didn't turn up, didn't answer phone call and auto guru couldn't even contact or make alternative arrangements. Turned up 3hrs late, found taking drugs in his car before proposing to undertake service. Auto Guru say they don't vet mechanics they are just a booking service. Beware! Horrible experience.
Wasted the day waiting and had to postpone a heap of activities.
2

3 years ago

review by Lynda J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Sarah Gooding from Auto Guru goes above and beyond the call of her role within the company. Sarah has helped on every occasion and delivered beyond our expectation. Excellent service!
5

3 years ago

review by Visionone O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Autoguru.com.au Review

No description for this company.

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