autoprotect.co.uk

3.9 / 5

autoprotect.co.uk

3.9 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.9 / 5

Trust Score

3.5

Reviews

3

Social

5

Featured

4.5

Technical

Is autoprotect.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

6

reviews

vs

0

AI declined reviews

0%

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Based on 7282 reviews

Smart.Reviews

3.9

6 reviews

Reviews io

1

1 reviews

Trustpilot

4.5

7275 reviews

Autoprotect.co.uk Review

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Autoprotect.co.uk Customer Service Contacts

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Last update: Tue, Sep 7, 2021 2:40 AM

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Autoprotect.co.uk Reviews & Complaints (6)

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delivery

price 3 /5

quality 3 /5

customer service 3 /5

on-time

I bought a car in February this year that came with a three month warranty. Unfortunately, one month later the car was parked on my drive for lockdown. A few days before the warranty expired I started the car (for the first time in 8 weeks) and found a fault light on. I contacted AutoProtect who told me that the company had decided not to extend any warranties. They agreed to my having the fault checked as I was within the 3 month warranty. However, they put me through to Halfords via the AutoProtect phone system (a partner company!) who were too busy to answer the phone, but the AutoProtect rep stated that Halfords would call me. This never happened and my warranty passed it 3 month date! I took the car to a local garage and a diagnostic showed a fault in the air conditioning but not the original one. AutoProtect has refused to reapair the part as the warranty had expired! Sounds like greed to me - two months unused warrant paid for, by me and thousands of others I suspect) and then a failure by their approved repaired and them to examine my car within the warranty period = money taken - no service provided. I have done 300 miles under this warranty. Do not use them, it is obvious that money comes before service and that 2 months free from people is a great deal for the company. DO NOT USE THEM, it is all about their profits.
3

1 year ago

review by Gary Saunders

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Impossible to get hold of anyone, been waiting three weeks for a response to a claim. Not what I'd expect from a company referred by Audi.
3

1 year ago

review by Jamie Hammond

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My car bought from Caffyns broke down during the lockdown, I did not know who my warranty was with after fleeing domestic abuse with my young son, I had no paperwork and as Caffyns was closed, I emailed them and had no reply, after repeatedly attempting to contact them through different channels I finally got an email which again took more emails to ascertain who my warranty was with, after finally establishing it was through AutoProtect, they informed me that it has now expired and because I did not contact them sooner or take it to a garage, they will not cover my claim and there is no lockdown extension, even though everywhere is closed and the only garage I found open 'Halfords' were/are only dealing with key workers cars, which I am not a key worker. Caffyns reopened today and checked what the fault was, which is going to cost in excess of £1,000. I asked them to speak to auto-protect about the warranty issue and they just said there's no extension and my "ignorance" of not knowing who my policy was with is not auto protects fault, he then refused to give me the contact information for the person he deals with at auto protect and I can't get in touch with anyone senior there to discuss. I am a single mother and a full time student and cannot believe how badly this has been dealt with and AutoProtect, shame on you for not extending your warranty due to this pandemic as other companies have.
3

1 year ago

review by Miss M Stevens

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

At least 45 waiting for customer service under lockdown when half of the UK’s population doesn’t use car.

Watch out for details in their policy.

In stead of providing new part they ‘insist to use exchanged or reconditioned parts. or like-for-like parts of a similar make, quality and wear.’ - quote from Mechanical breakdown warranty Superior Terms and conditions/ page 3 General conditions J

This means in our case, they rather ‘clean’ a DPF filter, than change it. It will take at least 7 days - take out unit, post out, and back and retake ???? , however our local garage has no capacity to keep the car on ramp for 5-7 days, until they company clean it. Also our local mechanic said the process is not reliable and guaranteed solution, we will probably need to take the car to garage to clean the filter again and again with this ‘professional’ approach.

Now we need to take the car to Halfords, new diagnostics, new claim...

Such a bad company. Waisted time and money...
Avoid them to keep your peace.
3

1 year ago

review by Melinda Toparti

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My daughter's car is still not fixed because autoprotect don't like a quoted price from their supposed preferred repairer, Halfords. We have found a repairer who will do the repair and allow us to pay the difference. Although there shouldn't be a difference, that's what autoptotect is for. Poor service and still not repaired. Why did we buy this policy?
3

1 year ago

review by Roger Brooks

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Autoprotect.co.uk Review

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Autoprotect.co.uk Customer Service Contacts

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