avis.de

3.8 / 5

avis.de

3.8 Average
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3.8 / 5

Trust Score

3.1

Reviews

4

Social

5

Featured

4

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  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Facebook account not found
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Reviews Analysis

19

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Avis.de Review

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Last update: Tue, Sep 7, 2021 3:18 AM

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Avis.de Reviews & Complaints (19)

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delivery 3 /5

price

quality

customer service 3 /5

on-time

Horrible service in the airport of Malaga, Spain, the agent by the name Maria, thought she is the boss, trying to make a show there. First, they did not give me the car which i rented, second they had some extra fees which they wanted to charge and hide and most important, NEVER use AVIS, most horrible service i ever had in my life.

Being such a big company, they should take care first of all of their employees, because they are the reason why they suck!
3

1 year ago

review by Steve Wallace

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Your partner AVIS in Mallorca has charged 300 euro from my credit card for a 2 cm. black spot that already was in the forward bumper. I sent a letter of complaint and yet have no proper answer to that...
3

1 year ago

review by Tomas

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

• Renter's name
CEM ANIL
• Your contact information, including how you would like us to get back to you

• Rental agreement number
26922669TR4 Confirmation Number
516471219 Booking Reference Number rentalcars.com
• Rental pick-up location
Dusseldorf Airport
• Rental pick-up and drop-off date
• 06.02 - 09.02.2016
• The details of your concern or complaint
At 6 feb I rented a car from Avis Dusseldorf Airport. I have already paid car rental and full insurance amount from carrentals.com.
I went to Avis desk to get my car. A very polite officer told me that they will charge 238 euro to my credit card as a deposit and when I left the car this amount will be charge back to my card. This is only for deposit.
He also advice me to upgrade our car with no extra amount charge because we have daughter with us.
I especially ask for extra charging he said no severel times. We left the car on time and the avis officer told me that there is no problem.
When I came back Turkey I saw that 238 euro deposited from my credit card and not charged back. I wrote to customer service avis.
The answer is;
We left our car late (NO)
We have extra insurance ( I have already paid for full insurance)
Car upgrade amount ( I didnt want to upgrade and ı asked for additional amount several times. The officer told me that there is no extra charge)

I want my money back.
İf I can't this means Avis is thief and a big lier..
3

1 year ago

review by CEM

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Trough their website I made an reservation on a Mercedes A-class and paid extra in advance to get one with a Diesel engine, because I was going to drive 2.050km in 5 days and therefore I would save a lot of gas.
- when I arrived, they didn't have a Mercedes A-class and told me they were gonna 'upgrade' me to an Seat Leon !?
And that they didn't have any diesel cars left.
I talked with the manager for 20min, and told him that I could se several cars in the parking lot with a Diesel engine and I wouldn't accept the downgrade and a gas engine. But he wouldn't do nothing about it, and he wouldn't even give me an discount, but told me I had to sent an email.
After that, I had to wait another 40min before the car was ready, even though I was there at the time the hire started.

When I got back from my vacation, I send an email and explained the situation, and after 18 days I just got the same answer back. I had to pay about 80€ more in gas and didn't get the car I expected at all!

This is definitely the last time I ever rent a car from Avis (this happened in Flensborg) and wouldn't recommend others to do it either !
3

1 year ago

review by Nikolaj

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

How they took 950 Euro from me
I returned a car in July without any accidents or incidents. In the garage where I returned it an employee came out, surveyed the car, told me everything was great, that he would send me the invoice in an email and I was free to go. I did not get any email however my credit card was charged an additional 950 euro for 'damages'. 950 EURO!!!
It has been 3 months, I've contacted customer service multiple times asking for my money back or even an explanation. So far they have been unable to provide me with anything.
Either its insurance fraud and they are taking advantage of my private insurance or simply taking advantage of a young, foreign female, travelling alone who doesnt speak the language.
I'm appalled!!!
3

1 year ago

review by Tennille

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Whatever you do, don't rent from them, they are as CORRUPTED has can be and robbed me of $1,150 Euros on bogus charges 6 months after I returned the car
I have been disputing the charges with American Express but because of the contract at the time of rental there's no way to beat it
3

1 year ago

review by Luis Mac

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Middle of summer vacation in Europe and Avis at Munich airport has 3 desks open (one only for business) and about 200 people standing in line. It is a serious embarrassment for them how slow and poor client service they have. Staff up, it can not be a surprise to you how many customers you will get since the absolute majority prebook their car and indicate when they will pick it up.
The car rental business needs to step it up and get in the game.
3

1 year ago

review by Charlotte

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Recently I rent a car from avis office in Schonefeld, Germany. Ridiculous clerk attitude, they charged me 450 euros for a "right wing mirror casing scratch" , a little scratch that the avis clerks knew was there before i took the car and I'm saying this because the man who "checked" the car went straight to the mirror telling "oh theres a scratch here" not even looking the car for 2 seconds. If you want to have a pleasant and peaceful trip DON'T EVER EVER RENT A CAR FROM THIS JOKE OF A COMPANY!
3

1 year ago

review by Mike Tzitamidis

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Frankfurt Flughafen Terminal 1 - ACHTUNG bei Rückgabe

Als ich vor 3 Wochen einen Wagen am Flughafen zurückgegeben hatte, hat sich der Service Manager ins Fahrzeug gesetzt und was für mich das erstmal war im Handschuhfach nach dem Fahrzeugschein gesucht. Er fragte mich ob ich den Fahrzeugschein hatte, was ich verneinte.

Da der Fahrzeugschein nicht mehr im Fahrzeug war, wollte dieser EUR 252.41 mir in Rechnung stellen und falls ich damit nicht einverstanden bin soll ich mich doch an den Avis Kunden Service via email wenden.

Am nächsten Tag wurde meine Kreditkarte belastet, auf eine Antwort von der Service Hotline warte ich seit 3 Wochen, habe bis heute keine Erklärung oder Rechnung von AVIS für die EUR 252.41 erhalten. Habe natürlich erstmal die Zahlung bei AMEX gestoppt und die Summe als Betrug angezeigt, da ich bis heute nichts von AVIS gehöret noch erhalten habe.

Ist schon komisch das immer nur dann Probleme auftreten wenn man keine Versicherung direkt bei dem Vermieter abschliesst.

Habe folgde Antwort von Avis erhalten:

Erstes Schreiben:
Dear Mr. Reinau,

Thank you for your letter regarding above rental. Hereby we would like to express our sincere apologies for the delayed reply.

Please note that you have called back the charged amount from your credit card institute and we were contacted by your bank in order to provide them all the relevant documentation regarding the issue.

In this case, we are not in the position to judge the situation but the credit card institute will reinvestigate the matter and make a decision on the possible refund.

Therefore, we would like to kindly ask you to contact your bank for further assistance.

Thank you for your understanding!

---
Nach Nachfrage was das genau bedeutet habe ich folgende Antwort erhalten, was schon eine Frechheit ist. Erstmal Geld abbuchen und jetzt Amex entscheiden lassen..!?!

Zweites Schreiben:
Dear Mr. Reinau,

Thank you for your reply.

In the case of a so-called CCQ procedure (Credit Club Query), the Avis Budget Group forwards all documents relating to this process to your bank. This independent institution will look into the case for you.

We will gladly accept the final decision of the credit card company, which remains to be seen.

Therefore, we would like to kindly ask you to contact your bank for further assistance.

Thank you for your understanding!

Best Regards,
3

1 year ago

review by Reinau

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Rental 28126484DE1
Rented a car in Nurenberg via avis.de and returned to MUC Airport where I filled up the car approx 20k before airport.

At drop off I was asked for a fuel receipt which I did not have,
Fuel charge was about 17 euros.

About a month after the rental I was charged again 150 euros for the full rental on my credit card.

Complained via email and after the normal 2 weeks I got a reply and they returned 69 euros and told me the fuel gauge was only 7/8 which was not true..IT WAS FULL

So I guess they charged me 80 euros in gas plus 17 euros charge..
All email replies from AVIS is really unclear.

Avis is refusing to pay back and are thanking me for my understanding.

I'm still fighting the case and might go to court because I have been a loyal customer for many years and a Preferred member and a person I believe of high integrity..

What happend to this great old company..Racing to the buttom.

Rgs SL Kristensen
3

1 year ago

review by crwslk

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Scam AVIS Berlin Schönefeld Airport

Rented a car here twice- in 2017 and 2016. Each time there was a small scratch detected which I am 100% sure I didnt cause. I only used the cars two days each time and only parked them in a closed area. When I returned the car last time it was early in the morning - AVIS reception was still closed - I checked the car thoroughly - no marks - got a bill for 900 Euros later for an apparent scratch. I have read many other similar reviews like this. BEWARE of this rental car scam! Make a thorough photo/video documentation of the car upon pickup/delivery! DO NOT rent from AVIS at Berlin SChönefeld!
3

1 year ago

review by Bodo Günther

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

A "700$ upgrade" was charged but was never explained during pick up at Denver that this was an "updrade". During conversation, they focussed on a fuel prepaid which I agreed and additonal insurance which I did'nt want. A gamesmanship? Likely.

Why should 2 people with two bags upgrade to an 8 passender seat SUV? Not one single word was mentioned during this pick up! Stupid enough I signed this contract by trust but did not check for this hidden and unwanted upgrade. Thats how you end when you trust such people after almost 20years beeing a customer!
Complaint was answered with their stupid standard text "We try harder" and "Sorry for misunderstanding".
Misunderstanding??? Nonsens. AVIS, forget this BS!

I can only warn everbody to book Avis and I feel betrayed and think they are bandits!

Avis, have you ever heard about "Goodwill", this is an englisch word,
totally unkown vocabular to you, obviously.

Keep your hands off from Avis. Sad enough, they don't even care about anything which is customer related.
3

1 year ago

review by Ski_lover

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Über 2 Stunden Wartezeit in Nizza, obwohl die Reservierung vorher gemacht wurde. Ebenso vorher schon die Bezahlung
3

1 year ago

review by L. X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was overcharged for an extra day - Avis customer service promised to adjust the invoice, but never did, promised return calls after chasing never happened. VERY poor service experience!
3

1 year ago

review by X. X.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Sehr lange Wartezeit bei Abholung (ca 45 min) !
3

1 year ago

review by Thomas Roder

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Die komplette Abwicklung war mehr wie proffesionell, am liebsten noch mehr Sterne.
5

1 year ago

review by Marco Geist

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

2 std. Wartezeit
3

1 year ago

review by Horst Jan

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used them for years all over the world.
5

1 year ago

review by Richard Myles

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
3

by Smart.Reviews

Avis.de Review

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