baileysonline.com

I ordered 3 chainsaw chains, they messed up and sent me the wrong chains. They did take them back, but only refunded me my chain cost, not the $10 in shipping

I purchased a SILKY pole pruner for about $300 and it fell apart because of poor workmanship. Rather than send me the end cap that should have been permanantly installed - Bailey's wanted $10 plus shipping for it. This is supposed to be a commercial pruner - I am a homeowner who used the tool a dozen times. I think that Silky and Baileys should stand behind their products. It's NOT the $10 but the point! No Customer satisfaction here. Would I purchase from them again? NOPE - and they lost a customer with a BIG MOUTH and it will cost them a lot more than $10.00. They should be ashamed of themselves! Consumers UNITE!

I ordered 1 sweatshirt from this store on 12/3/16 expecting it to ship within 24 hours as advertised on their site. I was concerned it had not shipped by Wednesday, so I emailed to follow up and was told they would check on the status and let me know because it was coming from a 3rd party vendor. I never heard back. So I called Thursday and asked for a status update and if it would arrive in time for Christmas. I was told they would check into and let me know, never heard back yet again. Friday morning, still no emails or calls, so I called again to inquire and told the customer service rep I had just about enough of being jerked around. They said they promised they wouldn't do that to me again, and would get a status update and call me by noon. Its 3:00 pm now, no call. I just called to cancel because I'm annoyed with this game they are playing and I got the same guy, he didn't even remember that I had called him that morning. They are clueless. I cancelled my order because of how crappy their customer service is, my order still may have been shipped at some point but I wasnt going to wait around to find out and be disappointed. I better not get charged for this item, its still pending on my paypal and I'm waiting for a cancellation email. I wont hold my breath. Stay away from this site. I ordered the same item on Amazon, guaranteed by Monday. I'm sure I'll have better luck...fingers crossed.

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