bcu

I have been a member of BCU for more than 25 years during which time I have had a very happy, friendly and helpful experience with the staff and management. They were eager to please and knowledgeable, I was happy to recommend them, until there was a change in management and ideas. They are now just pushing their staff to sell, sell, sell. They have consequentially lost all the old, experienced, friendly and helpful staff we once had at Macksville.
When I have a problem, I can't get them on the phone, they have a high turnover of staff, meaning less experienced staff. There are invariably longer waiting times to get served.
I wrote to the head office in May this year and on the 26th I received an automated reply telling me, "thanks we will be in touch with you shortly". It was months later that I rang up again and was told someone eventually would ring. Some time later I received a call from the Macksville manager, NOT the head office one I originally sent my enquiry to.
All in all. BCU is NOT a bank I would recommend.

April 4th, 2017 Update: It seems they are getting worse

The continuing saga. I have emailed BCU a number of times, with questions that I would like answers to, but do NOT get a reply! Are they to big and don't care? Do they not have enough staff? They are changing our way of banking that is going to cost us more, but do not explain why? Firstly they change their BSB no. and we have to run around to let everyone know, that we deal with, about it. Now they are charging for more eftpos transactions than 20 per month, even though all the banks were encouraging us to use eftpos, as it was safer than carrying cash. They are also doing away with our CUE cards, is this going to cost us more? They won't tell me. Also their ibanking website that we use for banking, will close down, after about 5 to 10 mins, forcing you to log in again, even if you are still actively using it?? Where will it end?

My husband got a loan from bcu for a car he paid $20,000 himself and borrowed $34,000 he took out loan insurance to protect me . 4 months later he was killed in a car accident and Bcu wouldnt pay the insurance as he had a small cancer cut off his ear 3 years earlier and they said if they had of known they would never have insured him also didnt reimburse monies paid for the insurance. So not only was I grieving I also had to come up with $34,000

Looking at the other two latest reviews, agree 100%. Have been a customer with BCU for over 20 years. Used to have such down to earth and approachable, helpful staff. We used to have a good relationship, and have been good customers over the years.
We found the members of our local branch moved away as the structure of the bank changed. We had multiple new loan managers. They failed to respond to our emails when we sought a new loan. Follow-up was non-existent. We had to constantly chase them to see if communication was received. We would be told one thing over the phone, then told later via email something different. We've never experienced such a nightmare process when purchasing a property before, despite having purchased multiple properties previously. We have never experienced such disinterested and indifferent staff who couldn't even provide a basic level of service.
We will be leaving BCU and closing all of our accounts and will not be doing business with them again.

If angryman didn't bank like an idiot he wouldn't be getting any dishonour fees, his membership fees would be minimal, and transaction fees would be nil. This is one of the best priced and most helpful institutions I have banked with ever.
Friendly service, fast service, easy access, low fees
Need to get up to speed on internet banking / sms banking

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.