beaches.co.uk

4.5 / 5

beaches.co.uk

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Beaches.co.uk Reviews & Complaints (41)

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delivery

price 4 /5

quality 3.8 /5

customer service 4 /5

on-time

The customer service level at Beaches was brilliant from the minute we walked in to the minute we walked out 10 days later - everyone made a real effort to say hello and engage with us and our little boy, and we felt very welcomed :)
5

3 years ago

review by Graham Taylor

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Every where we went the staff we on ther mobile phones and not paying attention to the customers during the day at barefoot we left after almost an hour and no food as an emerald customer didn’t receive any of the benefits in room snack etc loyalty rang once and we mentioned this was told they would look into this but never heard from them again the best part of the holiday was the diving crew The fastest we saw anyone move was when butch was in Neptune’s it rained that night and everyone rushed around pulling down screens so wouldn’t get wet the rest of us were getting soaked including our meal and had to ask for our screens to be pulled down we are now diamond customers with another holiday booked in September at sandals Grenada hope we go back to the service we are used to
4

3 years ago

review by Ian Mcaleese

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

we all in my family of 14 members agreed that whilst we have be to Beaches on 3 previous occasions ,this was the best none of the staffed the word NO to anything we requested, and because my wife and I are diamond members they did more than ever to make our stay even more enjoyable
5

3 years ago

review by Albert Barden

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Majority of staff offered great service, a few were average and a few were absolutely superb (Sam, Chef in Venetian Restaurant went so far above and beyond). Sometimes drinks service was in consistent on the beach / around the pool and queuing for breakfast was painful given a lot of the time we could see empty and prepared tables...but that was minor in comparison to what was overall great service
4

3 years ago

review by Mark Griffiths

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Courtaseous staff; Heaven for kids as water park was thrilling: warm sea water and miles of calm sea: overall liked the resort and thoroughly enjoyed but cannot give one hundred percent marks due to poor quality of bathrooms; television still of 2010 era; food items can be reduced and then have good quality of ingredients
4

3 years ago

review by U. I.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

We had one week here from 17NOV19 - could not get Sandals (We are a couple) so were offered Beaches Negril. We had a wonderful week, Concierge room, so check in was great in the Concierge lounge, taken to our room and given a little tour en route by the wonderful 'Gentle man' Ricardo, what a lovely person. All of the concierge staff were so helpful. Our room was 925 - Montpelier building, so for us was absolutely great, a walk to and from the main areas (which you need after eating) a quick walk down to the beach at the back of the building. Three flights of stairs, thankful for the luggage guys. We ate in all restaurants and loved them all - twice in Kimonos, because it is great entertainment and a way to meet other guests. Breakfast at 'Stew Fish' delightful, sea breeze blowing through and A La Carte, the staff couldn't have been more helpful. Lesmore, Hyacinth and Luca were particularly fab.... Mariachi was lovely, Nicholas was wonderful, also Lesmore was here during a lunch we had. Kimonos was a great show and our Chef was fun, sadly did not take his name, but he was tall and very slim and from Jamaica... The Venetian was a favourite of ours, but ate quite late due to availability - which was totally our fault, we forgot to book in early on arrival, we were asked, but time got in the way. The Mill had an army of staff who were very sweet, didn't take down names.... The bar staff on the beach were so hard working, they must walk miles in a day, Monique was with us most of the week, she was great... Myoka, at the end of our week... Entertainment staff were very friendly, we were call Mammy and Pops which we found endearing. The Lifeguard on the beach, Kevon was sweet, he kept the children around us happy building sand castles and showing them the marine life, thankfully everyone was safe on this gorgeous beach, the Sea was amazing, like a warm bath, the first couple of days was very windy but I personally like to see and hear the waves on the shore. We had no problem getting sun beds in the shade under the fixtures on the beach and under the trees... We witnessed 4 weddings during the week, which were beautiful. Cafe de Paris made great coffee, sadly as a diabetic, I could not sample the cakes, however my husband said the cookies were fab. I have to finish by saying The General Manager 'Gary' was walking about the resort and picking up bits of 'blown litter' and we had a nice chat with him about the different fauna, which we enjoyed. This resort is compact, on the most beautiful beach, fabulous for families and as we are a couple who enjoy watching children, we thought is was as wonderful as the Sandals resorts that we have visited over the years. We would certainly visit again and hopefully with our grandchildren and family.
5

3 years ago

review by F. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had a wonderful time at Beaches Turks and Caicos. The staff were wonderful very helpful in every way. The variety of restaurants and food was fabulous. The resort itself had many pools plus a dive pool where you can do your padi (there is a fee for the padi). My son and daughter done there’s with Anita and they said she was fabulous. There is also a water park on the resort for all ages. We booked a private excursion to go out on glass bottom boat which we paid for. The captain Gary and Dwayne were great they took us to the 3rd best Coral Reef in the world snorkelling and to Iguana Island which was amazing, they sorted out food and drink for us on the boat. Kimonos one of the restaurants you have to book in advance if you want to go they cook the food in front of you. This restaurant is fabulous and the staff are very entertaining . The beach is beautiful and the sea is crystal clear. The room service and cleaning was wonderful. Highly recommended.
5

3 years ago

review by Antony Ball

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

1st time at Beaches T&C - stayed in Key West for 12 nights - :3 of us (2A+1C)

1st the good- service from the staff was excellent - in our experience from Mamagement down to the groundskeepers we were alleays greeted with a friendly smile / good morning etc. The standard of the food was good for mass catering. Pizza place at lunch time great- order early! Good choice of restaurants/ bars. Beach and sea was outstanding , the dive centre staff were excellent Jacques was brilliant as was Shandy and Lindon. Equipment good and diving superb. The resort was spotless, well maintained - I can't fault the people working there or the resort location.

Then the not so good and this is a very personal opinion -but it's our observation so may not phase others. When we did the research to go away we knew the resort was going to be large.... but not as large as it was in reality!

Yes there are lots of different pools and long( beautiful beach) and it is marketed as a family hotel ..but I was getting up at 6 every morning to get sunloungers , as the butler service ( great if you have it) were reserving swathes of beds. The majority of people travelling are from US and a lot of them travel in big parties ... 10/15+.

Everyone is entitled to having a good time - you are in paradise, but as an example the beautiful pool in a Key West by the beach would be great, a few people reading, chilling having a quick refreshing dip- then one of the large groups would arrive and totally dominate the pool jumping in shouting - kids / teenagers jumping in splashing everywhere... thus your quiet haven was quiet honestly (IMHO) ruined. Yes it's a family hotel .... yes kids do this on holiday ( ours is 12)! But there is scant consideration for others - this during our time there was more the norm than the exception. We resorted to going to the far end of the beach( boarding the neighbouring resort) for some peace!

It's NOT Beaches fault and the rating I have given does not reflect this opinion. It's something to be aware of.

The 4 stars is a reflection of the good points and the fact that we felt it overpriced in comparison to other "all inclusive" resorts we've stayed in throughout the Caribbean/Mexico. In summary - great for large families/ extended families travelling together and young children with the kids club., but just not for us - but the beach was exceptional!!!
4

3 years ago

review by Q. V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

First of all Beaches is not located in Ocho Rios as stated it's in St. Mary. The food that they had they was not very nice overcooked steam vegetable, watery cornmeal porridge (my son loves his porridge and even with milk my son would not eat it you know it was bad). The my second day in my room was not clean and to top it off to get use of the Wi-Fi there I have to stand outside of my room. Not good for a first time visitor to that hotel.
2

3 years ago

review by Leonie Williams

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Excellent staff, excellent kids club, a holiday my 5 yr kid didn’t want to leave
5

3 years ago

review by Caroline Thompson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great venue, food variable and that's at the same restaurants, one day great, next day awful, yes French, Sapadollas were good each time. Schooners and Neptunes varied from awful to average, gone down in standard over our previous visits. Availability of drink seemed to be controlled like they were aiming at a daily quota and where in the past all were freely available, premium vodka or Sauvingnon were often not available and poor SKYY vodka offered or chardonnay, and it was a regular event at restaurants and bars where what the guest wanted was not available. We still like the venue but fed back on the www.beaches.blazeloop,com which you all should download. This sends messages of concern or compliments directly to who needs to see it, and the response is far far quicker and more convenient than dragging yourself to reception to have a guest relations person say they will get back to you. Response is within a few minutes. Staff generally are excellent but there are some who need to go to charm school and others who time and motion competency is nil.
1

3 years ago

review by Peter Roberts

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

5star resort With 5star staff
Would recommend beaches to all
5

3 years ago

review by Neil Fryer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Lack of knowdeledge of how to serve people for a 5 star plus resort staff giving wrong information example asking for coffe and getting tea on more than 10 times no spoons and lack of smiles thought service at bars was slap dash and poor drinks not getting what you asked for
2

3 years ago

review by X. T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have just returned from BTC,with my family.It was our 6th trip.We all had a fantastic time,the kids camp team are super,I have 2 sisters with autism, they all treated them with kindness and respect.Fedeline is a great manager,she is a shining light, throughout the resort.
We all love the photo shop team too, always smiling and laughing,a lovely bunch of people, looked after by the wonderful supervisors Lissan, Patrick and Sheena.
We will be returning soon.
5

3 years ago

review by M. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Highly trained individuals
Stellar service from Stephanie and Jermaine Leslie
5

3 years ago

review by Brendon Mcmanus

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We are regular visitors to this resort, every February for past 8 years. We found it quieter than previous holidays to this resort, perhaps some guests were put off by Hurricane Irma hitting the island last September. Beaches have done a wonderful job of reinstating and improving the infrastructure. Service throughout was fantastic
5

3 years ago

review by K. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My wife and I took our 2 grand children and parents with us, what a wonderful place for children, no wonder families keep going back year on year. We had a minor problem that our room telephone didn't work, despite asking most days if it could be put right. May I make a suggestion that the 3 wooden steps in The Cricketers Bar, have a rubber strip attached to each one, unfortunately I slipped down them and had a very badly bruised back. I ended up in a wheeled chair for two days and limited walking for the rest of our holiday, because of this I was unable to use your pools.
5

3 years ago

review by Arthur Hill

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

If you read this review in it's entirety then please don't lose sight of the fact that the resort is considered to be 5* and that we paid a five figure sum (excluding airfare) to stay for two weeks.

First and foremost it only seems fair to provide some context. My wife and I started visiting Sandals/Beaches resorts in 1999 and visit at least once (sometimes twice) each year. We have been to virtually all of the Sandals offerings and this was our second visit to Beaches Turks & Caicos. Our last stay here was back in 2013 just prior to the Key West Village opening.

We travelled with another couple who had never been to Beaches before although, like us, they are frequent Sandals visitors.

To try and provide some consistency a score against each part of the holiday that was (a) within Sandals/Beaches control to manage and (b) used at any point during our stay has been provided.

**Pre Arrival - Score 8/10**

The trip was booked direct via the Sandals/Beaches team in the UK about twelve months prior and no issues were experienced. We had one query between ticketing and departure that was dealt with efficiently.

We completed our check in via the resort's online portal in good time ahead of our arrival.

**Resort Arrival - Score 2/10**

We did email the resort about a week prior to reaffirm the need for a high floor room - something we routinely do as our room category included this as standard but we have had problems in the past so felt it wise to remind the in-resort team. We received a personalised acknowledgement from the hotel's general manager.

We were greeted at the airport and the staff there confirmed our room was, indeed, on a high floor - they write your room number on your bag tags. This turned out not to be the case. We had apparently been upgraded to a room w"25 Visits To Sandals & Beaches / 19 Years / 313 Paid Nights = 2nd Most Disappointing Trip"

If you read this review in it's entirety then please don't lose sight of the fact that the resort is considered to be 5* and that we paid a five figure sum (excluding airfare) to stay for two weeks.

First and foremost it only seems fair to provide some context. My wife and I started visiting Sandals/Beaches resorts in 1999 and visit at least once (sometimes twice) each year. We have been to virtually all of the Sandals offerings and this was our second visit to Beaches Turks & Caicos. Our last stay here was back in 2013 just prior to the Key West Village opening.

We travelled with another couple who had never been to Beaches before although, like us, they are frequent Sandals visitors.

To try and provide some consistency a score against each part of the holiday that was (a) within Sandals/Beaches control to manage and (b) used at any point during our stay has been provided.

**Pre Arrival - Score 8/10**

The trip was booked direct via the Sandals/Beaches team in the UK about twelve months prior and no issues were experienced. We had one query between ticketing and departure that was dealt with efficiently.

We completed our check in via the resort's online portal in good time ahead of our arrival.

**Resort Arrival - Score 2/10**

We did email the resort about a week prior to reaffirm the need for a high floor room - something we routinely do as our room category included this as standard but we have had problems in the past so felt it wise to remind the in-resort team. We received a personalised acknowledgement from the hotel's general manager.

We were greeted at the airport and the staff there confirmed our room was, indeed, on a high floor - they write your room number on your bag tags. This turned out not to be the case. We had apparently been upgraded to a room with a patio! To make matters worse our booked room category was no longer available so we had to move from the Key West Village (our booked/paid for choice) to another, older part of the resort for the duration of our stay.

It would also appear that despite completing the resort's online registration we had to repeat the process again on arrival. On that basis what is the point of the initial registration? None as far as we could fathom other than to waste our time.

As frequent guests we should also receive in room check in but this apparently wasn't available. Consequently we had to endure this process in the lobby (despite doing it online back home) after more than twelve hours of travelling...prepare to be patient!

The conclusions we reached are don't bother (a) contacting the resort prior to your arrival (b) completing the online check in. We'd usually expect to be in our room within twenty minutes of arrival in resort. This time it took nearly an hour.

**Beaches - Score 8/10**

Very good. They could do with some extra sun parasols but we never had any issues finding sun beds or shade throughout our stay.

There was an occasional beach drinks service.

**Scuba Diving - Score 8/10**

As a dive instructor this is one of the reasons why (a) we choose Sandals/Beaches for trips abroad and (b) we picked this particular resort which has the largest dive centre across the entire Sandals/Beaches brand.

Overall the dive operation is well organised, friendly and delivered on expectations. We did repeat some dive sites (sometimes on consecutive days) which could be easily corrected with better communication internally.

The boats used are well maintained although there seems to be a tendency to squeeze as many divers onto one boat as possible. That is all well and good if everyone knows exactly what they should be doing. Unfortunately occasional/infrequent divers tend to spread themselves out/leave gear lying around! The resort has four dive boats so why they couldn't requisition another was beyond me.

I'm not aware that anyone was being turned away from the dive shop because they were overbooked. You can put your details on the dive roster for the entirety of your stay as you arrive which is a real advantage not repeated in all other Sandals/Beaches resorts.

We brought our own gear but from inspecting the resort's equipment I'd suggest it is well maintained.

**Food/Culinary Experience - Score 5/10**

In a similar vein to the Beverage section below our last visit five years earlier had this resort leading the way across the Sandals/Beaches brand but, unfortunately, not anymore.

Stand out evening dining for us would Le Petit Chateau (French) and Sky (International with a Caribbean twist) which were very good. We ate at both on multiple occasions. Elsewhere however our views were mixed at best and generally quite disappointing. Menus were relatively uninspiring, server attentiveness varied wildly and the temperature of food (which should have been hot) was regularly warm but also cold on more than one occasion.

The service in Soy was very slow to the point we had to leave part way through our meal for fear of missing friends we had agreed to catch up with. It took nearly an hour to be served our entree.

Ingredient quality was good but the end product simply hasn't kept up the noticeable overall quality lead at this resort when compared with the rest of Sandals. This is a real shame when memories are cast back to our last visit.

**Bars - Score 3/10**

This was by far and away the biggest recurring issue across the resort. For a trip that cost what ours did and in comparison with other Sandals the range of stocked drinks was, frankly, laughable. Bars regularly ran out of popular lines and premium brands were sporadic at best/ conspicuous by their absence at worst. We raised this with the F&B Manager who attempted (with only limited and short lived success) to improve matters but overall the bars looked very light on shelf stock with frequent experiences of unavailable items which extended for days on occasion before returning. It became so bad at one point that it felt like we were participating in a lottery. This is totally unacceptable for an all inclusive resort which positions itself as a service/product leader and smacks of cost cutting with little regard for customer service/experience.

**Housekeeping - Score 9/10**

Housekeeping was very good with service done well and we got turndown each evening. We never had issues with towels or our room being made up late.

**Staff - Score 8/10**

Some of the most helpful we've come across. Where needed they'd generally try to improve your stay/make up for some of the wider resort shortcomings which we put down to poor management as far as can practically be seen.

**Returning Guest Experience - Score 2/10**

This was another huge disappointment. We were the only highest tier returning guests in resort for at least a week and not once did the Loyalty & Travel team reach out to us. We never met/spoke to the Guest Services Manager in resort (which always happens elsewhere) and there was no real recognition of the loyalty we have to the Sandals/Beaches brand. The conclusion we reached was that this resort has decided to 'play along' with the returning guest programme which is influenced heavily by the bigger Sandals part of the organisation. There is certainly no feeling, in our opinion, that they attempt to really embrace this really important loyalty element to their guest makeup.

We were entitled to a pool cabana for one day during our stay. This was apparently overlooked by the team responsible so we had to organise it ourselves until a hastily made attempt was made to rectify. We ended up organising our own lunch as the staff we had expected to seek us out never came back. This was such a difference from the experience we had at Sandals in St Lucia where they were clearly more used to this loyalty perk.

**Overall - Score 5/10**

Our least favourite resort is Sandals Antigua and some of the reasons for this dubious accolade can be seen in a review from November 2016. Unfortunately Beaches Turks & Caicos has changed immeasurably for the worse since our visit five years ago. Certainly the addition of the Key West village has added another dimension to the resort which is now up to 748 rooms/residences. Is this at the root cause of the rating given here? No. It is very much down to some fundamental but easily rectified management decisions which are otherwise detracting from what could be so much better.

In short you would take too much of a risk with your hard earned holiday budget to visit here. We certainly won't be returning and suggest you look elsewhere.
1

3 years ago

review by Michael Batten

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Third time in Beaches Turks & Caicos, won’t be our last. Staff make it special, all so friendly and willing to anything they can to help. Fabulous choice of restaurants for adults and kids.
5

3 years ago

review by L. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I’ve never booked a holiday with travel bag before and would recommend them to everyone, beaches resort in Jamaica was the best choice for my family, the staff are very friendly the food was fantastic the whole vibe was superb, the only little let down was some of the entertainment advertised in their footprint magazine didn’t happen but that didn’t stop me enjoying the ambiance, yes definitely would recommend beaches
5

3 years ago

review by Sharon Mcewan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Beaches.co.uk Review

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