Home Builder Perth WA Two Storey House Designs Ben Trager

We have now been in our new Ben Trager home for 6 months and no issues to date. The build process was a pleasure from start to finish, regular updates were received, including photos. The build was completed well before the due date and to a very high standard. We hired an independent building inspector who conducted regular inspections and he only found a few minor issues that were fixed immediately without question. A special thanks to Christie our Pre-Start Consultant, Susan our Client Liason Officer, and Mark our Building Supervisor, they made the whole process seamless and were a pleasure to deal with. This was our third time building, first with Ben Trager Homes, and this was by far the best experience, we are very happy with our home. We would certainly recommend Ben Trager Homes.

I'm not one to write reviews, though after another issue with our home and no response from builder I really want to ensure no one else experiences what we have with Ben Trager Homes.

We choose Ben Trager due to the Narrow Lot design, outstanding pricing and our extremely knowledgeable and professional Sales person. Unfortunately that's where the professionalism and service ended. Our build has been a nightmare and an incredibly stressful experience. Emails and phone calls are not responded to, which is very frustrating when you are wanting to rectify and discuss issues, however is nothing in comparison to the nightmare of the poor craftsmanship.

We have built three homes prior and understand from time to time errors happen and are guidelines that can allow for these margins to fall under and pass as acceptable, though our build has seen major issues at every stage. We were advised in November we should be at lock up prior to Christmas, and now is April and still not at lock up.

Below are some of the issues we have experienced and most are not rectified.
Damage to neighbours car.
Complaints from neighbours of the building site cleanliness.
Floor plumbing in wrong location resulting in the drilling of slab. (approximately 1/2 a metre out)
Slab damage by forklift resulting in breaking pipes in concrete.
Walls in main entrance not straight.
refrigerator wiring in wrong position.
Workmen urinating in the storeroom as not wishing to use outside toilet.
Gutter damage caused by tradesmen and having to be replaced.
Bathroom windows located in wrong location and installed in main stairwell area.
Roof tiles over 150 roof tiles have been replaced on upper floor and now entire ground floor has had to be replaced due to constant cracking and even though we have requested an inspection and meeting with Ben, in reference to this issue our emails have gone unanswered.
Soak wells were too large to install and had arranged for smaller ones though this still has not been actioned.

Our supervisor [name removed] has been wonderful and empathetic, though this unfortunately only goes so far and it seems he is now at the stage where he doesn't have answers either.

Due to all our concerns and needing peace of mind, we have employed an Independent building inspector for our final inspection to ensure we have not missed any issues and have further problems after hand over.

There are some positives of Ben Trager as mentioned above. The designs are first class, sales staff in displays are genuine and friendly and very knowledgeable on building systems and very passionate about their Employer. Unfortunately though this is where the experience ends.

I do not want anyone to have the stress myself and my husband have been through both emotionally watching the poor craftsmanship of our home as well as financially as trying to balance rent with paying building repayments which has been extended a further 4 months of financial pressure approximately.

Regards
Michelle G.

Our experience was enjoyable from the first meeting to handover, from ben tragers design consultant, show home sales people, pre start team and actually meeting ben trager himself, all very friendly informative and very helpful throughout the whole build.Our supervisor was very efficient and kept the build moving along with hardly any delays, our slab went down in feb 2016 and we got the keys in sep 2016.I personally have been constructing houses for 30 years earning a great reputation but for work restraints was unable to construct our dream home but i wouldn't hesitate in recommending ben trager homes to anyone wanting to build their own dream, dean&kazz ☺

We built two homes with BT which completed in 2018. One was a double storey and the other a single storey both on the same block. We have waited a year before writing a review was to ensure our initial delight and pleasure that we experienced in the early months remained . To say that we are thrilled with our homes is an understatement. Jadon (Sales Consultant/Designer) produced a wonderful bespoke design to fit both homes uniquely on the block. Tim the site supervisor was a real pleasure to deal with and was always readily available to address any issues we had no matter how minor. Susan the Liason Officer kept us a breast of all developments in a prompt efficient manner. The true test of workmanship is how big the list of defects are during the maintenance period. The list for BOTH homes could be counted on your hands and was extremely short containing only minor issues. Would we build with Ben Trager again? YES. Would we recommend Ben Trager? YES.

We moved in to our new Ben Trager home in April/May 2018.

We have held off on a review until now (July 2019) because we believe that the true test of a company is not only a quality product but also a solid foundation of integrity for when; or if an issue arises.

Your staff; especially Adam Delpero (Sales consultant), Christie (pre-start), Tim Strong (Site supervisor) and the follow-up maintenance team Jimmy and James from Multi trade have all been kind, courteous and professional to deal with. Infact; on most occasions they have gone above and beyond our expectations. This is a credit to your Company ethos.

Throughout the design and construction process and afterwards; all your team and contractors have had a great attitude and made the process as smooth and seamless as possible.

In short, we have recommended Ben Trager homes to everyone we have spoken with, maybe one day we will have the chance to build another home and choose Ben Trager homes once again.

We are loving our new home!

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.