bettaliving.co.uk

We purchased a large fitted kitchen and also had 3 bedrooms fitted with wardrobes in September 2014. The quality of work was to a high standard and initially were over the moon with our purchases when all the work was complete.
We have tried to contact Bettaliving on a number of occasions in relation to our bedroom door which have de-laminated.
At the time of purchase we were advised that all products carried a 10 year guarantee which gave reassurance and satisfaction to us when we purchased the goods that should anything go wrong we would be covered however this has not been worth the paper it is written on. Bettaliving are continually ignoring any contact from us and refuse to return our calls or reply to our complaint.

Is this the same company that owe us £1427 a deposit paid before they went into liquidation in 2016? taken while they were setting up We Fit Any Furniture! Cannot believe this sneaky twisting company have reared their ugly head again. Where is the snake Noel Dean,retired on ill gotten gains I expect.

To Whomsover It may concern

I would like to bring to your notice the way my first site visit was dealt by one of your sales representatives and how amateur he was in his job and his dealings.

He called me before the visit and when I gave him the address where he had to go and measure up the kitchen he said that he was not made aware of all this at all and he wanted to work from the measurements which were done by the architect but I had to urge him to go and get the accurate measurements as thats how every other supplier deals with any furniture.

Upon arrival, he looked very annoyed & made rude and sarcastic comments like "why do you need such a big kitchen?? can you afford it?? whats the budget?? ". At that point we did not react to his sarcasm and we ignored it.

After the measure up was done he then gave us a price of £38,000 (which so far was the highest quotations I have received comparing to any other suppliers of equivalent standard). He then said he can discount it to £30,000 with one of the ongoing offers. Further to this he said he can close the deal for £22,000 provided we pay him there and then which was ridiculous as no one is sitting at home with that kind of money in their pockets. When I said we want to look into the details to make sure we have covered everything he said that he did not appreciate us wasting his time and his time was very precious which is very rude to say to your potential client.

I asked him if there is a one year interest free payment plan to which he said we do not offer any payment plans. One of my friends has bought the kitchen from your company recently and he had the opportunity to go for no interest if the full balance was paid within a year (I can give his details if you wish to).

I personally feel that the jump from £38,000 to £22,000 (which did not take him more than 7 mins to be precise) was quite fishy and did not make any sense as most of the items where still on the quotation and there was only a very minor change. I found Steve very rude, aggressive and racist in passing comments and overall body gesture. I would never ever recommend your services to any of my friends and family. I work in customer service oriented industry and if I was behaving the way Steve did then I would have been out of my job within seconds. It was only due to my decorous behaviour I did not react or make a big scene.

5 years ago we had a new kitchen fitted by Betta Living. It was an unsatisfactory process from the start as the fitter Steve lived in Essex and we live in Surrey; he was frequently late or didn't arrive at all. The quality of the work was appalling. Betta Living sub contract all their work and once that is done they are little help when things go wrong.
We chose an integrated kitchen with mostly Bosch appliances. To this day the cupboards and appliance doors do not fit properly but we have got used to that and sadly accepted our fate. Today we had a Bosch engineer visit to repair our dish washer. He showed us how badly and incorrectly the machine and kick board had been fitted which was responsible for the machine malfunctioning. It b doesn't get much worse!20

We are pleased with the units but what about the 15yesr guarantee now the company is in administration

I had my bedroom fitted by Beta Bedrooms and from start to finish it was very well managed the design was perfect for my needs a big thank you to Stewart and Heath for that my fitter was Ian Morris and he was brilliant I would have no problem in recommending them it was all done in no time everyone was so helpful and friendly the ref no for my job is B196535 big thank you to all concerned .

i purchased my kitchen recently from bettaliving, cant believe how smoothly it all went from start to finish, from entering the showroom i was greeted with coffee and biscuits, the lady in there was very polite and went through the product thoroughly from the doors and work tops, handles ect, i was stuck for choice, i was so impressed that i made an appointment for a designer to come out and measure for me, again the designer was very polite did all i asked him to do and helped me with my design. . we went ahead with the kitchen, the fitters were brilliant and everything went smoothly, i would recommend bettaliving, there is a lovely showroom in bromborough so thanks to all at bettaliving

We had two bedrooms fitted by Betta Living, the designer and especially the carpenter were great. Our children were delighted with how their small bedrooms were utilised.
We are about 5yrs into the guarantee and one bedroom is falling apart.
I’ve emailed and called the Headoffice several times no reply. Guarantee was for 15 yrs and problems started 6 months in with handles falling apart. Now drawers are falling apart where they should be glued.

Don’t believe the guarantee. It’s not true.

Fitters were great salesman/'designer' less

We had a bedroom fitted 3 years ago. It's gloss white. They came to measure. But when the fitters came tbey had the wrong length dressing table and unit. It was there fault but they asked us to pay more money to have it corrected. I thought this was so unfair as we had already paid £4000 to them. The job was so incomplete. I would definitely not recommend to anyone. I'm so unhappy with the unfinished look. They are not bothered.

I just wanted to share my experience with bettaliving.co.uk
1. The initial assessment by the designer was ridiculous , inaccurate and the the asking price was too high and the way was just to push me to buy the product with false informations about the material.
2. The installation service team were very slow and some times they work 3 hours in whole day and they leave the job half way as they want to do shopping in a working day.
3. I didn't like the products , I have one of the shelves fell down after one week from installation.
4. I will not recommend bettaliving to any one of my friend and family

My betaliving kitchen was installed by their own fitters and it wasn't even 5 months and the hinges, doors, drawers were all falling apart. It's made out of chip board. Hinges used are cheap quality. I bought this kitchen to use for 5 years but quality is so rubbish that I'm having to buy a brand new kitchen as I can't work in a broken kitchen. I'm actually shocked Next associate themselves with this dodgy company. Dodgy due to their sales tactic. You go in store to enquire, have a wonder around, shop assistant takes your number down and has a sales rep visiting you that very same evening and before you know it, you've bought a kitchen. Then you stop shopping / looking at other brand kitchens. Even Ikea basic kitchen range are better quality than beta. Biggest mistake I made was buying a beta kitchen, I'm now forced to change my kitchen just after 9 months.

Why has trading standards not penalised Betta for lying and cheating its customers, why are they even still in business!

I guess all its customers should contact Watchdog to escalate matters.

Had a Bettaliving fitted bedroom installed and have been very pleased until now.The 15 year garantee is invalid to adjust the sliding doors with braking system.If I pay them £210 they will come out...An absolute disgrace

After 3 weeks having my kitchen installed one cabinet door is still missing. It has been advised that I will receive it within same week when installer was still here but to date no sign of this. I called BETTA Living customer team and last week have been told the door has then be ordered and should have it this week. No sign and no matter which number I try to call nobody ever answers the phone and cant leave message as "recipent's mailbox is full".. It supposed to be a national company and I am expecting a better customer service - but after dialling now the 4th number ( after an hour) still no asnwers on any of these numbers. Very poor aftercare

My wardrobe doors are peeling and when I rang betta living I was told that my 15 years guarantee was worthless and I would have to pay again for replacements. Didn't realise the company had gone into administration! So I am left with awful looking doors.

We are absolutely delighted with the 2 bedrooms we have recently had installed by Betta Living. The service we recieved from start to finish was second to none and the product itself is of great quality. Special mention to the installers Ken and Tom Delves who were the ultimate professionals. They were curteous, polite, clean and tidy, but more importanly their workmanship was faultless. Thank you Betta Living

I too purchased 3bedrooms from this company in 2015 with 15 year guarantee giving me peace of mind .. however the glass laminate covering has come away from most of the doors and some drawers..company hours into liquidation n.. new company is set up by same family .. selling same products .. but will not honour guarantee .. how can this be fair on the consumer..DO NOT BUY FROM THIS COMPANY

Bad company, very disappointed with their work and I was given a 15 years warranty but after 2 years the warranty has ended. Not happy as I spent around £7000 with this company now I will take further legal actions. Please don't believe their 15 year warranty work and stay away from them. They are a bunch of story tellers.

Liquidated company to get out of 15 year warranty commitments.
Same family opened up new company, probably end up doing the same after a few years.

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