bootbay

I ordered items on June 7th and received them on June 10th. No complaints here. I did read negative reviews after ordering my product and wondered if I made a mistake but was quite satisfied! The free shipping was also a bonus!

I ordered a pair of boots for my daughter on 12/7/2008. I assumed they would be delivered on or before her birthday 12/16. I was told on the 9th that they had been processed and then told again a few days later that they were shipping. When I called today, they had just shipped and would not be delivered until 12/22. I would not have ordered if I would have known it would take over a week to process and then another week to be delivered. Obviously, I will not order from Bootbay in the future. I still have not received tracking information.

My fiance ordered some Danner boots for me on Sunday evening. She received an immediate confirmation of the order via email. By next Tuesday (7 business days later) I received the package - delivered by UPS. The boots were brand new and delivered in the original manufacturer's box. The only discomfort I had during the ordering process was that bootbay never sent an email stating when my fiance's card was charged or when the item was shipped. I did call customer service on Monday (6 business days later) to get an update and the rep told me that I will receive the boots on Tuesday. I was extremely happy with the quality of the item and price.

I wanted to upgrade my hiking boot and was looking online for Asolo PW Matic 200GV in particular. Bootbay has my size and it was available. I called their customer service number to double check. Bootbay has the best price on these boots. The agent was helpful answered all my questions. The boot arrived on time as promised and well packaged. I get emails confirm on every stage of the process. I would recommend and not hesitate to buy from Bootbay again.

The previous complaints must have been years past. I think Bootbay have up their game since must online stores now are competitive with pricing and customer service.

Ordered women's boots size 7 and received size 8. I sent it back the same day and called them to ask how long is gonna take to get a refund and who's gonna pay for return shipping (it was their fault not mine). They told me 3 business days and to put return shipping receipt into the box and they will refund that also. 4 days after they received my return no sign of refund on my cc so called again and they told me the same: 3 business days. I ended disputing a charge on my cc cause I'm done with waiting. I lost return shipping though plus time for all the calls. Better don't waste your time buying anything from them.

I must admit that after reading a couple marginal reviews about BootBay, I had hesitations about placing an order with this upstart retailer. As other customers have noted, they did not automatically send out an email order confirmation but were able to provide me a UPS tracking number when I contacted them by phone. What I did receive, however, was a splendid pair of late model Merrell hiking boots shipped precisely on time and $40 cheaper than REI or any other store on the internet!! If you're looking for low prices and prompt delivery, and can deal with bare bones customer support, they are definitely worth a try!

I ordered a pair of Ariat boots on 12/13/12 (Thursday) , missing the cutoff date for guaranteed Christmas delivery by 1 day. I was willing to gamble on the shipping since it was not shipping very far. Boot Bay told me the order would go to Ariat on Monday and confirmed the boot was in stock and available to ship as soon as the order processed. On Monday, Boot Bay sent me a UPS tracking number. 4 days later, tracking was still showing UPS had not received my package for scanning. Boot Bay responded to me that since I did not pay the $20 extra for expedited shipping, my order was being held so that they could accommodate expedited orders. I understand that the transit process time would be a gamble but I was not aware that they would actually have Ariat or UPS hold my order until the 26th of December before shipping it. This is unacceptable. I will never do business with Boot Bay again. I'm not sure who is at fault but I would think that if Boot Bay is purchasing product from Ariat and reselling them to me, then Boot Bay would have some control over when they want the item drop shiped. I placed my order over the phone specifically to confirm and ensure the boot was in stock and could ship asap.

Well, I ordered boots 3 weeks ago. Never received a tracking number although I did receive a confirmation email. I was given a vague delivery window of Tues - Friday. Here it is Saturday and still no boots, and no tracking number to find out where they are. Starting to think I wasted my money and will not be receiving my boots. I'm very disappointed with this and will probably NEVER use Bootbay again.

I have tried for a month to get a receipt emailed to me for some shoe I bought for work and need receipt for reburstment. First time a called they said they would sent it by email that day but never did so I kept calling, now I can't even get them to answer the phone unbelievable that they are that lazy. Never again will I use them.

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