brickellcollection.com

I am customer from CA and purchased from Brickell collection online. Simply put, if online merchants were like Brickell, there would be no online commerce in this country! We bought a leather accent chair and stone top coffee table. My chief complaints in the order they happened with this transaction.

1. Poor communication: No automatic invoice, and shipping notifications. When calling for shipping info, either they are not there, or the call is answered by a "secretary" whose identity constantly changes. They take messages for managers, who never return calls. Multiple emails need to be sent before any reply arrives.

2. No shipment notifications: The chair arrived in 1.5 weeks with a private freight company. I got a phone call from them on 2PM in the afternoon that the shipment will be there in 20 minutes. Dropped everything and rushed home to meet them. Curbside delivery, not taking chair up a flight of stairs. If this stopped there, I would not be writing a review.

3. No refund even after several damaged shipments and lengthy time: Coffee table stone top arrived a few days later, in pieces. No table base. Fed-ex Delivery this time at the door. However, no notification tha shipment is coming. Took photos, documented damage, called, emailed. Brickell confirms replacement. But, no automatic notification of next shipment's date, no instructions without repeated emails as to what to do with damaged items. Second replacement arrives, both table base and stone top completely damaged. Took pictures, emailed, called. Indicated we need a refund. This is now over a month later since we placed the order. Brickell states they do not offer refund, they only replace! Several rounds of email, multiple hours on the phone with the "secretaries" explaining I am asking for a refund. Brickell sticks their no refund policy. Third replacement arrives 1.5 mos after the original order. The are no visible damages besides some crumbling on the underside of the stone and the stone top's sheen being irregular from chemicals during the production probably.

4. High prices: after second damaged shipment, I run an internet search on the product number of the coffee table that I gather from the manufacturer's packaging (did not have packaging for the chair). The search revels that Brickell's price for the table ($508) is double of what other online merchants have. Resellers such as sears, kmart and goedekers as well as the manufacturer (http://www.interiorexpress.com) were listing the table for around $250 shipping included. Brickell lists products without information that would identify the manufacturer. They use their own model number on their site which makes comparison shopping impossible.

5. Customer responsible for discarding damaged items: As mentioned before, there are no instructions conveyed without repeatedly emailing them as to what to do with the damaged items. In the end, we had to discard 2 damaged coffee tables and table tops and these were 40x40 inches each. Had we not have a large dumpster, we'd have to pay for discarding these. Not even mentioning the physical strain of moving and dumping these, the fact that Brickell does not take responsibility for discarding the damaged items is not fair business. I repeatedly requested they ship damaged items back and those emails went simply unanswered.

I placed an order for some items a month ago and never received the items. I have called their so called "customer service" every day this week to inquire about the status of my order and every day they respond with we will send a request and get back to you ... then I continue to get no response.

I recently called to cancel my order and am hoping that they issue a timely refund of my money - which I don't have much faith in based on their customer service track record.

Don't waste your money or time with this company!! I wish I wouldn't have.

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