bulkcctvstore.com

We received an item 3 weeks after ordering it online.

The item we received was not what we ordered.

I spoke to a couple employees and they asked me to email a picture of the label on the box so they could confirm that indeed it was the wrong item. I emailed it over a week ago and I have not heard back from them.

I have since started a dispute with my credit card company as after a month now I still do not have the DVR I ordered.653422

Update: I have been contacted by the Sales Manager for Bulk CCTV and he has been very easy to deal with and has worked with me to get this issue resolved. He has apologized for the lack of communication and has refunded all of my shipping costs. I believe that this store is concerned with excellent customer service and that I would consider purchasing from them in the future.


I can not recommend this merchant. I was shipped a defective cctv camera and by this companies policy I had to pay the return shipment costs to get the defective camera back to them. They received the defective camera on the 20th of February. I was never contacted to let me know what the status was on a replacement camera. I called on the 24th and was told that the replacement would be shipped on the 26th. On the 2nd of May I called once again about a status, and was told that I would be contacted later about a tracking number for the replacement camera. At this point I filed for a refund through paypal for the full invoice on the original purchase. I did receive a phone call regarding the refund request and upon further discussion I was told that the replacement camera had still not been sent but was now available for shipment. I requested the refund instead of the camera. BulkCCTV would not give me the full invoice refund, they refunded the camera cost, but would not refund the original shipping costs I paid for a defective product, not to mention the shipping cost I had to pay to return the defective camera. I believe that I should have been refunded the original shipping costs due to the fact that I was shipped a defective camera and also had to pay to ship it back to Bulk CCTV.

We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.