bunchesdirect.ca

4.2 / 5

bunchesdirect.ca

4.2 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.2 / 5

Trust Score

4.2

Reviews

4

Social

4

Featured

4.5

Technical

Is bunchesdirect.ca legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

7

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 11 reviews

Smart.Reviews

4.2

7 reviews

Trustpilot

3

4 reviews

Bunchesdirect.ca Review

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Last update: Wed, Dec 22, 2021 7:17 AM

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Bunchesdirect.ca Reviews & Complaints (7)

my daughter was married on August 22 2014 and we ordered flowers in bulk in June as 6 weeks were required.Ordering was easy and the shipment arrived on time 2 days prior.Then it was downhill from there.On arrival I opened the boxes and unwrapped the roses.The yellow ones fell off the stems immediately and petals all over the floor.The pink ones were ROTTEN brown,wet and moldy.The white ones ONLY had a few rotten ones in the bunch.The calla lilies were brown on the edges rendering them unusable,and the oriental lilies were bruised.Only the carnations and greenery were acceptable.With only a day and a half to go to the wedding,i did what I could to ensure my daughter would have beautiful bouquets for her big day and had to go to a local flower shop and purchase FRESHflowers at additional expense.I didn't report it immediately as I WAS TOO BUSY WITH WEDDING PREP TO BE ON HOLD FOR A LENGTHY TIMEso I reported it 2 weeks later requesting reimbursement for the roses only.Bloomex,the number on the shipping label,said they would refer me to customer service.I GOT HOME FROM WORK THE FOLLOWING DAY TO A VERY BLUNT MESSAGE STATING THAT IT WAS A WHOLE MONTH LATER SO NOTHING COULD BE DONE(ACTUAL WAS 2 WEEKS.REPEATED CALLS TO CUSTOMER SERVICE NUMBER WENT TO ANSWERING MACHINE and they never called me back.There was no response from my feedback survey in which Iattached photos and requested refund for roses only even though quality of other flowers was inferior also.I feel I am not being treated as a valuable customer,as am being dismissed.
3

1 year ago

review by Joanclark L.

DO NOT buy from this website, and don't believe the 5 star ratings!!! The reviews are very obviously entered by the company, NOT real customers!! I ordered my flowers 2 months in advance, and spent over $300 on them. When I received them, most of them were already dead and BROWN, including the stems and leaves, so they had obviously been dead for awhile. If they're shipped overnight, there's no possible way they were in good condition when they were sent. The others flowers were extremely wilted, the corsages were half dead with half the roses already dead and fallen off. My $70 bridal bouquet was maybe 1/3 of the size shown in the picture online, and instead of being light pink and white, was a wilted peach/orange and PURPLE. And the boutinieres were twice the size that they were shown(almost comically large), wilted, and did not look like the picture. My mother in law actually had to run to Sam's Club the morning of the wedding to find flowers to replace the ones that were sent, and the the ones she put together were a million times better than ANYTHING that bunchesdirect.com sent me. Unfortunately they have a ridiculous 12 hour return policy set up, so that by the time you receive the terrible ones they send you, and run all over the place trying to find flowers to replace them at the last minute and put them together, it's taken more than 12 hours to fix their mistake, and they don't have to do anything about it because it's stated on the website. Obviously it's set up that way because they know the product they're going to provide is in terrible condition, because any company that sells something that there proud of will be willing to work with you if you receive something unsatisfactory for such an important event. I have a ton of friends who are engaged right now and asking me for vendor advice, and I'm telling EVERYONE to never use this company.
3

1 year ago

review by Silvercloudz K.

I ordered several bouquets, boutonnieres, and corsages for my wedding held on Sunday October 12, 2014. The original customer service rep I ordered with was pleasant and very helpful and the price was inexpensive compared to many other florists, so I figured this was a great deal! The flowers were delivered as scheduled on the Friday afternoon before the wedding. When I opened the boxes 2 of the bouquets, my bridal bouquet and many of the corsages and boutonnieres were half frozen and browning. They were all white flowers. I called customer service and they asked me to send pictures, which I promptly did. They reported that they would send 3 replacement bouquets to be delivered on Saturday, but the corsages and boutonnieres looked fine and I could just "cut off the browning edges". I agreed to this. I checked the rest of the flowers Friday night before I went to bed to find that they had ALL started wilting and two more bouquets were turning brown. I spoke with customer service once again who informed me that they could not put in another request for replacement flowers for 2 more bouquets because the delivery service was already closed for the weekend. They offered to refund my money for 2 bouquets and would still send the 3 bouquet replacements to be delivered Saturday. I told them this was unacceptable because I needed the bouquets to match because they were for my wedding and I would be short two bouquets. They did not respond to this. Saturday morning I woke up and found that every single bouquet was brown and the corsages and boutonnieres were wilted. I contacted customer service via email to report that I would like a refund on the entire order as I had to order flowers last minute from a local florist (which were REALLY expensive). I did not hear back from them. The wedding came and went and we left for our honeymoon. When we returned (Saturday 10/18) I called Bunches Direct and spoke with a representative who informed me that she could not help me but would have a manager call me back the next day. Sunday came and no phone call. I called Bunches Direct Monday morning and spoke with the same representative who informed me that she will let the manager know again that I required her assistance and that the manager would call me back. At 6pm Monday evening I called Bunches Direct again and spoke with a woman named Ashley who claimed to be the manager. She heard my concerns and informed me that they have a “12 hour” policy on issuing refunds and because I was calling past that they would not refund my money. I informed her of all of the back and forth that weekend and that I did in fact take pictures of all of the dead flowers. She informed me that they have the 12 hour policy in place to prevent people from fraudulently trying to claim their flowers died and calling “several weeks later”. I informed her that it was one week and one day and that I called as soon as I was back from my honeymoon, which I left for the morning after my wedding. She stated there is “nothing we can do”. I have filed a complaint with my bank and will get my money back. I am posting this so that other brides will see this and pass on this company. Terrible customer service and even worse product!
3

1 year ago

review by Cm9781 R.

I’m planning my wedding and having rush time to settle everything and was really pleased to talk to Bunchesdirect representative. The lady was really helpful via phone; she offered me several options of my future wedding decorations. I liked that quiet elegant style of the arrangements they offer. The prices are also very considerable. I’m not planning to order too much (they offer you free delivery if the order is over $200) but the girl on the phone said they can make 10% off for me. I’m yet to choose my bridal bouquet and other but will definitely call them back to get a final quote and place an order – it is great there are no hidden charges and you can feel confident on the florist and busy yourself with other important preparations! I’m planning to make a new post after the event to share my further experience with bunchesdirect. Hope the service will meet my expectations!
5

1 year ago

review by Karensm R.

I have never had such a bad experience as with bunchesdirect.ca ever in my life, from the product to the customer service, and everything in between.
We ordered flowers to be delivered to our wedding and they sent our flowers to Vancouver and the wrong ones to us. Their only solution was to charge us %75 of the original price for flowers we did not order. Not only that, but the flowers we did receive were delivered to the wrong address, and many of them were wilted, brown, and in poor condition. We worked out a solution where they would deliver our flowers in Vancouver to friends of ours who live there. They drove 8 hours to get to our wedding, and when they got here we realized they had sent the wrong flowers AGAIN! Bunchesdirect.ca called our friends half way to the wedding to let them know they had sent them the wrong flowers, but at no time did they call my wife or myself.
We are EXTREMELY dissatisfied with everything about this vendor. I would stay away.
3

1 year ago

review by Nmkmrh Z.

I ordered flowers for me wedding and only received 2 of my 6 package order on time. I called and was given no definitive answer as to where the rest of my order was. The next day, the day before my wedding I received 3 more of my packages. My wedding was 5 days ago and I still have no received the last package. The flowers that I did receive were in rough shape, the white roses were already turning brown. I ended up having to scramble and get flowers elsewhere. DO NOT USE THIS COMPANY!!!!
3

1 year ago

review by Victoriajones Y.

We found that this business has an active Facebook page with 5097 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
5

by Smart.Reviews

Bunchesdirect.ca Review

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