CampSaver

3.6 / 5

CampSaver

campsaver.com
35 Reviews
3.6 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.6 / 5

Trust Score

2

Reviews

4.5

Social

5

Featured

4.5

Technical

Is campsaver.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • We found several negative reviews about this site
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

35

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0

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0%

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Trust score (4.9/5)

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Trust score (4.9/5)

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Based on 329 reviews

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Satisfied

Unsatisfied

Campsaver.com Review

Quality outdoor apparel and gear for camping backpacking hiking and climbing Free Shipping on orders over 50

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Last update: Wed, Mar 9, 2022 10:05 AM

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Campsaver.com Reviews & Complaints (35)

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delivery 2.1 /5

price 2.1 /5

quality 2.1 /5

refund 2.1 /5

customer service 2.1 /5

Don’t buy here! They sell stuff they don’t have and can’t procure. I ordered sandals more than six months ago, and shipping is still pending. Ridiculous! Save yourself the headache!
1

3 years ago

review by JoePeterson

#delivery(1/5) #price(3/5) #quality(3/5) #refund(3/5) #customer service(1/5)

I've ordered multiple times from this store (4 times) and 3 of those times i was told they had it in stock. After a couple days they contact me saying they don't have the item in stock. STAY AWAY FROM THESE SCAMMERS! All of the reviews about them using bait and switch techniques is absolutely true
1

3 years ago

review by Michael L.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Worst customer service ever. They sent the wrong shoes to us (2 pairs, both wrong), no big deal for me, crap happens. So I email them, tell them about their mistake and ask if they can just upgrade shipping for the right pairs of shoes for me since the others took a whole week to get here. They said no they wouldn't expedite shipping, but that I could order the new pair and then get a refund once they receive the returned shoes in the mail. Well come to find out, I can order the new pair of shoes, but they wont give me the money back, only a store credit so I have to use the money at their store.... I'm beyond frustrated. At this point their customer service isn't even responding and I have no idea if I'm even going to get the other money back now. It takes a lot to get me to write a review about a company, this might be the third ever, but I will never order from these people again.
1

3 years ago

review by Sean C

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

The return process is about as terrible as you can imagine. It's not streamlined at all, they take their sweet time in processing the items once they are received, and THEN they try to convince you that you returned a used product to them, so you can only receive store credit. I received a number of emails rejected by their (full) customer service inbox, the customer service line doesn't get answered (I waited on hold for so long!)... the only way I finally got ahold of someone was via chat. Truly a nightmare!
1

3 years ago

review by Leanna R.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

The site promises a 5-10 day delivery window. It has been 1 Month and still no delivery or communication regarding the delay. Speaking of communication, Campsaver communication is horrible. It is next to impossible to get up with them because when you call an automatic response tells you that "they are not currently taking calls..." and when you e-mail you get no response.
1

3 years ago

review by Rob

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Placed an order which was shipped via UPS - order was over $1600.00. Received a confirmation that it was delivered, though it never was. Campsaver would NOT return emails, so I disputed the charge with my credit card. Two months later, it arrives. Campsaver instantly contacted me for their money. Communication is terrible, order process was terrible. I would NEVER place an order with this company again.
1

3 years ago

review by Clinton Weishaar

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I have chosen "order cancel" twice 10 mins after purchased the shoes last night. But today the order status is "order shipped". I tried to send them email but their no idea why thier email system just pop up "error".
I'm a long term customer of CS for years, but today I have found that the canceling order system is a mess. They should learn it from Taobao, fast and efficient. After today expericence, I think I will no longer buy things on CS, I will buy somewhere else like Amazon.
1

3 years ago

review by Tsui Annie

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Someone made a $305 purchase with my credit card #. Have tried to contact. Phone # leads to no one, not answering the phone due to covid and directs to their contact by email info. All contact email info leads to 402 Gateway timed out page. Should answer any doubt's about this company. STAY AWAY, GO ELSEWHERE!!!!
1

3 years ago

review by Chris Griffin

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I recently made a purchase from campsaver. This was my first experience with them. I was a bit concerned, because of all the negative reviews. I ordered a pair of running shoes that were on clearance. After placing the order, I immediately received a confirmation email. I selected the free shipping option, so I wasn't expecting the shoes to be immediately shipped. The confirmation email provided a link to check the status of the order, which I did about every other day. After 6 days, I sent an email to customer service asking for an update. I received a response letting me know that they were behind on orders, but mine would ship soon. The next day I received a shipping confirmation. Today I received the shoes.

I'm giving a rating of four, because even though the shipping was a little later than I anticipated the shoes arrived in good condition. I would order again from them.
4

3 years ago

review by Jeremy

#delivery(4/5) #price(4/5) #quality(4/5) #refund(4/5) #customer service(4/5)

I order 2 Stanley travel mugs which were of a very poor quality and tasted like plastic. Return policy sounds good and offers free return label. That is if you want store credit. If you want a refund they deduct $8... so basically I paid to ship my items back. Wont use again
2

3 years ago

review by Shaun M.

#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)

I placed an order more than a week ago. Payment was put on hold, sent all information requested but they take more than 24 hrs to answer each e mail, tried to call but you never get to speak to a real person. I would never order again. I rather spend a few more dollars and have fast shipping and great customer service as Amazon always does.
2

3 years ago

review by Miguel F.

#delivery(2/5) #price(2/5) #quality(2/5) #refund(2/5) #customer service(2/5)

Ordered a pack. They sent a confirmation email of the order. It was the wrong size. Not what I ordered. So I called no answer (several times, and emailed too). Their only response was your order was shipped. So I got stuck with return shipping cost, because if you want your money back you have to pay for that. The other products I got were also cheaper elsewhere. Shop anywhere but here.
1

3 years ago

review by Ben H.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Was charged $36 for two day shipping, however, two days after i place the order i contacted them because i hadn't received any tracking info. I was told that they needed two days to process the order before it shipped and it would be another two days before the item actually arrived. We'll see..
1

3 years ago

review by Wayne M.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Terrible customer service Not able to cancel orders Not able to talk to a live person No response from emails Cannot confirm they have the item stock I have tried to cancel the order several times. All it states on their website is that my order is being processed. 4 days to process an order? No tracking number provided. Cannot confirm they received notification to cancel order. DO NOT ORDER from this company and save yourself the headache!
1

3 years ago

review by Chip N.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

I've been an REI member for decades. Not to minimize the force that is REI, but, as I recently am rebuilding my backpacking equipment after decades of child and now grandchild-rearing, I have searched for competitive deals across the web. CampSaver has universally been helpful in recommendations via phone and email (I'm rural) and I'm satisfied with my purchases. I think they're amused by the grandmother desiring to return to the mountains (okay, with my knees, the hills). Dreams keep us alive.
5

3 years ago

review by Kathleen B.

#delivery(5/5) #price(5/5) #quality(5/5) #refund(5/5) #customer service(5/5)

DO YOUR SELF FAVOR BUY FROM ANY OTHER STORE WITH GOOD REVIEW, NOT THIS STORE,I ORDERED ALMOST 1 WEEK AGO & I TRIED TO CONTACT THEM ,NO LUCK ,FOR SURE PHONE LINE IS BUSY & THEY NEVER ANSWER ,EMAIL GOOD LUCK THEY NEVER ANSWER ILL CANCEL MY ORDER FROM MY BANK ,WORST ONLINE EXPERIENCE EVER .
1

3 years ago

review by Androj Nazarian

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

If you hope to get your items, or get them on time, don't order here. Looks like I may get my items sometime this month but still waiting for UPS to get the package after the Shipping label was created. I think they just create the label to give you a false sense of security, like it is finally on its way, when actually it still is not. There are plenty of other outfitters that stand by their shipping policy.
1

3 years ago

review by Ginger A.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Do not buy from campsaver.com. They sent me the wrong item, twice, and I only ordered one item. If I had to wait for a backorder, it would be another 2 months before I seen the item I ordered, and camping season will be over by then. I should charge them interest for holding onto my money. Fortunately for them, the lowest rating I can give them is one star, they actually deserve a negative 5 star review.
1

3 years ago

review by Pete Coppola

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Do not order from campsaver.com. They sent me the wrong item, twice, and I had only ordered one item. Lucky for them, I have to give them one star, they should get negative 5 stars. Now, with the wait for the backstock to come in, it will be at least 4 months from the time I placed the initial order. No wonder their rating is so low. I should charge them interest for holding onto my money. I repeat, DO NOT ORDER FROM THEM. You've been warned.
1

3 years ago

review by Mister C.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

Both Actually came from Opticsplanet.com so I'm quite confused about that. But one of them arrived with the box really beat up in the green version to me looked a little faded for some reason. I tried to call both places, Campsaver and optics planet. Neither one will take phone calls... Sorry but I will deal with smaller companies going forward. I don't have the time or the care to deal with their lack of employees. I'd rather pay more elsewhere than deal with this crap.
1

3 years ago

review by Geo H.

#delivery(1/5) #price(1/5) #quality(1/5) #refund(1/5) #customer service(1/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Campsaver.com Review

Quality outdoor apparel and gear for camping backpacking hiking and climbing Free Shipping on orders over 50

Campsaver.com Customer Service Contacts

No contact details for this company.

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