carbonite.com

I had been happy with Carbonite for 4 years and used it for office and home computer. Even used it successfully to get back some photo files that disappeared, and had good experience with phone support when they offered to check the set up. However i wanted a change this year to local company, and did not renew. My credit card had been cgd by the bank in Nov, yet Carbonite was able to renew (I had thought had more time to act since they did not ever get the current update card info on that cancelled card). Quite an arduous process involving multiple emails each with 48hr turn around. Finally got one with apology saying I had provided the needed info in second email, and that my money would be returned. This left me with negative feeling about their slooow process to resolve my problem.

We found that this business has an active Facebook page with 63164 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.