Central One Federal Credit Union Personal and Business Banking

4.7 / 5

Central One Federal Credit Union Personal and Business Banking

centralfcu.com
63 Reviews
4.7 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.7 / 5

Trust Score

4.8

Reviews

4

Social

5

Featured

5

Technical

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63

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0

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Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 0 mentions in other websites

Based on 544 reviews

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Centralfcu.com Review

Central One Federal Credit Union is a not-for-profit financial institution offering highly-competitive financial products and world-class service

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Last update: Wed, Mar 9, 2022 3:18 AM

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Centralfcu.com Reviews & Complaints (63)

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delivery

price 5 /5

quality

customer service 5 /5

on-time

The assistant manager at the westborough location was extremely helpful. He asked me many questions to get to understand me first before advising me on the options that best fit me and my family's needs. I have never experienced anything like that from a financial institution in a very long time. Hence, I have not had a checking account for many years because I couldn't find one that was the right for me. It can be intimidating and I had a really bad experience with banks so I was very cautious but he made me feel comfortable and confident that I made the right choice to bank here. It's clear to me that he loves his job. I will not not go anywhere else for my banking need.
5

3 years ago

review by Kadiya L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Once again it was a pleasure to do business with Barbara Scharma. She did her usual very professional and efficient job in taking care of my needs and I can't thank her enough.
5

3 years ago

review by John L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had the opportunity to work with Jillian Hildebrand. Everything was very straight forward. Black and White. She did not push other products on me and when I called the main number and punched in her extension I spoke to her. No punching through automated menus. 10 digits and an extension. Also. Great rates for an auto loan. Better than I could get elsewhere for a CPO vehicle. Thank you.
5

3 years ago

review by K. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I initiated my car loan application online, got a phone call from a loan officer the next day saying i was pre-approved, he had me signed all dosclosures online, and I picked up the check the day after

Very smooth and efficient way of doing business with COFCU!
5

3 years ago

review by I. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I recently obtained an auto loan from Central One. The online application was simple and quick. My loan officer, Jamal, helped me through the process and got me out the door with a check to get my car very quickly. Jamal also went the extra mile when I needed some additional help at the dealership to secure the title for the car. Jamal and the folks at Central One have been very helpful and professional. Really nice people to do business with.
5

3 years ago

review by M. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had Barbara Sharm help me. She is always a huge help and explains everything in a simple way to understand.
5

3 years ago

review by Edwin Rodriguez

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

They are who we’ve done business with for over 45 years so I thought it would be easier to stick with them.
5

3 years ago

review by X. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been a member of CFCU for 20+ years. I recently had the need to apply for a personal loan & as usual, the service left nothing to be desired. I was treated with respect, the process from beginning to end was fast, courteous and last but not least, professional. Thank you Central One.
5

3 years ago

review by L. J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Andri, was great explaining what was needed and timeframe of loan and first payment due. All paperwork was ready when we met and quick expedited in corporate office.
5

3 years ago

review by Richard P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Check on A loan on a Thursday, needed the money on New Year’s Eve day, boom walked out with the funds I love this credit union!!!!
5

3 years ago

review by Daniel E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was introduced to Central One by a relative who financed their car loan through them. She had a very positive experience and their rates are excellent so I reached out when I was ready to purchase a car myself. Everyone I interacted with during the loan process was kind and demonstrated excellent customer service! Would recommend them to anyone!
5

3 years ago

review by Meg A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Did not rate one star I was goi g to fill in all 5 but was derailed
5

3 years ago

review by Y. C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Spent more than 20 min to sort out a transaction from another bank
5

3 years ago

review by W. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It was my first time getting an auto loan and it couldn’t have gone any smoother.
5

3 years ago

review by K. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have obtained a home loan and a HELOC in the last few months. Jillian Hildebrand was always helpful and very prompt in her responses.
5

3 years ago

review by Timothy J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had the BEST mortgage specialist, Lori Gaskins! She kept me involved and informed throughout the entire process. She even helped me find a lower rate when there was a rate shift in the middle of my refinancing process.
5

3 years ago

review by Holly E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Jamal was very professional and answered all my questions with my new card and he was fast getting it done as I walked into branch in shrewsbury ...
5

3 years ago

review by Cindy L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The loan process was quick and easy and funds were deposited all in 1 day
5

3 years ago

review by Linda G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have recommend Central One to everyone. Theresa Bradt has assisted me with all my needs. She is amazing! Always pleasant, helpful. A genuine person who truly cares about the people that walk through the doors!
5

3 years ago

review by Patricia M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i lost my safe deposit box key and needed new ones and Barbara from the Westborough branch made the process very smooth and very convenient! Thank you so much Barbara!
5

3 years ago

review by Sergio O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 20 authority websites mentions and 0 mentions in other websites

Centralfcu.com Review

Central One Federal Credit Union is a not-for-profit financial institution offering highly-competitive financial products and world-class service

Centralfcu.com Customer Service Contacts

No contact details for this company.

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