cevacarcarrying.com.au

3.7 / 5

cevacarcarrying.com.au

cevacarcarrying.com.au
49 Reviews
3.7 Average
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3.7 / 5

Trust Score

4.1

Reviews

2

Social

5

Featured

3.5

Technical

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  • This website has existed for less than 3 years
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49

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0

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Last update: Fri, Feb 9, 2024 3:53 PM

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Cevacarcarrying.com.au Reviews & Complaints (49)

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delivery 4.4 /5

price 4.8 /5

quality 5 /5

customer service 4.5 /5

on-time

During the past 12 months I have used Ceva to transport my vehicle from one end of the country to the other multiple times with and without luggage. Their service is always paramount to that of any other transport company I have used; they always ensure their customers are looked after and the vehicles are taken care of. I would highly recommend using their services to anyone wanting to transport their vehicles. Thank you Ceva!
5

3 years ago

review by Mary Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Have moved 4 cars now with CEVA. My issues would be as follows: 1) No feedback wrt a condition report when dropping the vehicle off. You drop your car and leave with no paperwork at all. Quite disconcerting. 2) Tracking service update is very slow. The car has usually arrived and the tracking still shows its departure from port as Planned. 3) On the last car movement the vehicle was late with no notification.
2

3 years ago

review by Bradley P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The process was very easy. The only minor item of note was that when I originally called for a quote and to discuss the process the call centre operator did not seem to know about the car details although I provided make and model. They sounded like they were not in Australia. All other aspects went very smoothly and all staff I dealt with at the two depots were excellent and very professional and friendly.
5

3 years ago

review by David G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I used CEVA to transport my Porsche 911 from Brisbane to Sydney. They offered a range of service levels (covered truck / vehicle wrapping etc) and delivered door to door within 4 business days. Everything went smoothly and the cost was very competitive.
5

3 years ago

review by Sarah J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My car was picked up on the arranged day in Brisbane, and delivered to my home address in Adelaide well within the estimated delivery time. The truck driver called before coming to my residence to make sure someone was home on the day. He was very friendly and obviously keen about his job and had a passion for cars. I should most importantly add that the car was delivered in perfect condition. Very happy.
5

3 years ago

review by George E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It was a pleasure dealing with your staff (thorough - friendly & price rite) I've dealt with 2 other carriers in the past with no complaints , the difference being good service .You were originally recommended to me via one of your drivers, originally I didn't ring you guys because I thought you were too big & possibly costly - once again pleasantly surprised thank you.
5

3 years ago

review by Sandy M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Great work Ceva. *** and *** in your customer service team are 2 very pleasant young ladies who were flexible and responded to my emails immediately. Collection and arrival of car all on time and the car was delivered 3 days earlier than advised. Car arrived a little dusty but in excellent condition. Thank you to the CEVA team - Well done.
5

3 years ago

review by Helen H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The reason for 4 and not 5 stars is the difficulty presented when booking, due to service staff with very strong accents, this makes booking unpleasant, constantly repetitious with failure to take down correct details making it necessary to utilize 3 staff just to give basic booking information that should not have taken longer than 12 mins to acomplish
4

3 years ago

review by Jason V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I found my experience with *** good and efficient, although my car arrived with a window that had fallen down but which was fine when it left the vendor. I am prepared to accept that this was a transit thing and took everything apart last Saturday and saved myself $150 at the garage by fixing a fairly difficult and complex job myself. The defect was reported to Arliegh at your Melbourne depot who was helpful.
4

3 years ago

review by Peter H.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

From the customer service when I dropped off my car at Townsville depot to arrival in Minto depot for pickup. Arrive well in advance of the expected day and they were very flexible with my pick up dates as obviously the car arrived a lot earlier than expected. Would definitely recommend this company, their professionalism puts me at ease.
5

3 years ago

review by Joseph P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The service was fantastic, car picked up in Adelaide and dropped of at our nominated address ahead of schedule. The one negative is that your over seas call center is very frustrating and very hard to converse with, I rang three times and spoke to three different people and had the same experience each time. I highly recommend finding a better call center
4

3 years ago

review by Charles Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Fantastic experience. I had my Alfa *** transported from Western Australia to New South Wales. They collected from my sisters address and delivered it to my location. Vehicle was in great condition when it arrived. Loved the tracking service online and knew where the vehicle was at all times. 10/10 service. Very impressed with the focus on customer service! Received a personal call from the team 24 hours before delivery to confirm drop off location.
5

3 years ago

review by Emily W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Congratulations on an excellent company. Wonderful staff. The *** at the desk in Perth and Adelaide were so friendly and fun.The transfer process extremely efficient and prompt. I can't speak highly enough of you all. You turned a stressful prospect into a really enjoyable experience. MANY Thanks, Kind Regards, *** ***
5

3 years ago

review by Frank R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would like to say that my experience in NSW was quite poor, while in *** was excellent. I'm rating this 5-stars as *** from ***toria was able to turn around a very poor experience prior to my car arriving in ***toria. She went over and above to assist me in receiving a car a certain day, fully understanding that the next business day I had all my *** *** and Inspections lined up. I really do appreciate this extra care to accomodate my reasonable requests. Would definitely recommend *** and Ceva. If only everyone in the company was like her.
5

3 years ago

review by Thomas V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My car was ground up restored and built from an original *** Toyota Celica Supra in perfect condition and transported from Perth to Sydney. *** kept me updated online with their tracker and any concerns addressed by their call centre. I used the Premium Enclosed Service and it arrived on the day stated with a friendly call from the Depot in Minto without a mark. They even covered the seat and footwells to ensure it stayed clean. The drivers genuinely cared about the cars and *** did too. Thanks again, will definitely recommend.
5

3 years ago

review by Thomas N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had never had a car transported from interstate before. After doing some research, I trusted them based on online reviews, but also the feedback that they own their own trucks, promoted employee safety and the experience and communication was absolutely superb. I would highly recommend Ceva to friends and family, and should I ever need to transport a vehicle from interstate, I won't hesitate to use Ceva again. Thank you for the fantastic job!
5

3 years ago

review by Dylan E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very professional and friendly service from start to finish. Car arrived in excellent condition. CouldnÄôt be happier with the choice l made. Would not hesitate to use CEVA again,thanks to all concerned,.
5

3 years ago

review by Michael B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Final quote was cheaper than initial quick quote which was a good surprise! My car left WA sooner than expected and arrived 2 weeks earlier than the estimated date in NSW. Professional service and very easy to deal with. Car tracking was really helpful.
5

3 years ago

review by Alex S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Initial call was slightly unsatisfactory. The person who took the call was not as helpful and forthcoming with information as I had expected. However, once we got a quote etc things improved. Processing at the time of delivery and on receipt of the vehicle in Perth was highly satisfactory. Car was well looked after in transit.
4

3 years ago

review by Joseph Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I had a car delivered from Sydney to Brisbane. The transfer was very easy to arrange, drop off and pick up were simple, tracking was accurate and delivery was speedy. And I thought it was good value too! One happy customer.
5

3 years ago

review by Baldwonder I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Cevacarcarrying.com.au Review

No description for this company.

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