choicefurnituresuperstore.co.uk

3.8 / 5

choicefurnituresuperstore.co.uk

3.8 Average
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3.8 / 5

Trust Score

3

Reviews

5

Social

5

Featured

3

Technical

Is choicefurnituresuperstore.co.uk legit?

  • Many trusted websites are linking to this site
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

16

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Based on 7445 reviews

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3.8

16 reviews

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4.8

7429 reviews

Choicefurnituresuperstore.co.uk Review

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Last update: Tue, Sep 7, 2021 2:46 AM

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Choicefurnituresuperstore.co.uk Reviews & Complaints (16)

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delivery 1.7 /5

price 3 /5

quality 3 /5

refund 1.6 /5

customer service 1.7 /5

No stars for this company ! Bad service , even worse customer service . No communication about delivery .Had to phone several times to ask where my delivery was .The item finally arrived and lo and behold it had a large gouge out of it ! Now I can’t get them to come and pick up item and get a refund .Why is this company allowed to trade
1

1 year ago

review by B. O.

#delivery(1/5) #refund(1/5) #customer service(1/5)

DO NOT GO HERE. Take note of all of the reviews that say do not go here. Shoddy service, go to large main street suppliers instead. As we’ve had to. Took the day off work, assured on 3 occasions delivery would appear, it didn’t. We’ve cancelled order, Shame I can’t get my days holiday back from work. The bedframe we ordered was as a surprise makeover for my daughters room this weekend for her birthday, that now obviously can’t go ahead. Customer service pretty apologetic on phone, so that’s something positive from a negative experience. Let’s see how long refund now takes.
1

1 year ago

review by Eleanor Brien

#delivery(1/5) #refund(1/5) #customer service(1/5)

Ordered 3 items from a range. Delivery didn't arrive on the date stipulated on the order page. Calls to Customer Service and Sales were fruitless, ended up talking to a nice man in the warehouse who confirmed the item was due in the following day. Arrived with me 2 weeks later! Despite all the crates and packaging, 1 item arrived damaged and not as per the photos. Arranged a replacement, slightly better but definitely not like the photos. Delivery date for the 2nd item was not a weekend, as agreed. Ended up taking more time off work. Would not take back all the items, as the other 2 items were not damaged. Didn't deliver to a room of choice, as agreed on email. Rude to my wife, actually refused to deal with her. Minimal compensation accepted. Do not recommend this company at all. To add.... 30 minutes after my initial review, a chap called who has offered me more "compensation" to remove the review. Shame they were not this quick with communication earlier in the year. It is no longer about the money, or incorrectly portrayed furniture. People out there need to know what kind of company this is. EDIT - Yet another phone call asking for this to be taken down.
1

1 year ago

review by Tyrone

#delivery(1/5) #customer service(1/5)

BEWARE WHEN ORDERING ONLINE, as they will confirm a delivery date, and then whether it is going to be AM or PM delivery, and that's where the communication ends. The first attempted delivery was at 6:41am, or at least this is when the delivery driver last tried to ring me to advise the delivery. When I called back at 8am it was too late, and it would need to be rearranged. Customer service on the phone was interesting, and suggested that the unsociable hour was an AM time. I replied so is 00:05, and so maybe I should have waited up from then. I imagine this wont be this lads last job but if he were to remain in customer service I would strongly suggest he has some training in basic customer service. Upon rearrangement 7 days later, I stipulated that a 90 minute window for my now PM delivery be communicated to ensure that someone be in. This was a large unit, and it wasn't cheap so I didn't think I was asking a lot of a company who weren't forthcoming with communications. At 11:39am I receive a call which I was not able to answer as I was playing sport, but around 6 mins later I text this number back to confirm that I had received their message and I expected delivery in or around 90 minutes, before continuing with my match. Multiple calls came in, and it turned out that they were outside my property at midday. PM, yes, but a 21 minute window which isn't even their 30 minutes they propose as part of their automated service. Thankfully my partner was able to rush back to take the delivery and close this saga. Wrong. The item was damaged, and not just a nick or scratch, the mirror in the display case was smashed. Thankfully the delivery guys unpackaged it before attempting to bring it indoors, though the packaging was in a terrible state anyway, both soggy and torn. So back in the delivery van it went, but not before marking our patio with the power cord. Customer service again, different person, submitted complaint and requested a call back from a manager. Call received, and the manager had no clue why he was calling me. No internal communication. Left it with him, and also requested having compensation to clean the marks from our patio, which at this point they are questioning, as their "experts" insisting that the wire would need to be melted to do this. These experts should look into the idea of a trapped plug being dragged along the pathway, and should inspect the plug for damage. Order cancelled, replacement sourced elsewhere.
1

1 year ago

review by Ben Gane

#delivery(1/5) #customer service(1/5)

Paid for my product May 5th with a 5 day delivery promise. Eventually after lots of chasing agreed a delivery on June 3rd. They never arrived. They then said 12th June so I asked for a refund. I was promised a refund on the 3rd, 5th, 10th and 11th of June. I’ve still not received a refund or my product. When you call it just rings. When you finally speak to someone the man is rude. Do not use. Total scam
1

1 year ago

review by Lynsey Cooper

#delivery(1/5) #refund(1/5)

This company lies about delivery dates’ Do not order from this company! Ordered a dressing table 8 weeks ago and still never received! Called them twice a week to be told it’s coming that week and then emailed them to be told it’s will arrive the same week...they lie and lie. They take your money and expect you to wait months....truth is there is no delivery dates. This happened to me the first time I ordered and I gave them the benefit of doubt and they have done it again! Now waiting for a refund within 24hrs let’s see how long this takes them.
1

1 year ago

review by F. cox

#delivery(1/5) #refund(1/5)

First off..I DID NOT give a 1 star rating..had no choice in order to give a review..I give ZERO stars. Please DO NOT order anything from CFS. Not worth the stress they caused. Ordered a bookshelf in December.. to find out later it's out of stock..of course. Now. 2 months later its finally in. Was meant to be delivered Saturday. Only we never received it. Called customer service stating we never received it..only to be told over and over it was delivered..as if we were lying. Had to make several phone calls..because of being told.."well call you back tomorrow. 3 days of rudeness..3 days of being put off..3 days of having to hear deep sighs because we are asking for them to help us. Finally..we talk to the delivery guys..who have NO CLUE where they delivered it to. All they knew was that it was a yellow building. Which ours IS NOT!! After going to the only yellow building we know of..low and behold..its there. This is not our street..in fact not even close to our street..different name and color on the building..different customer name. Now we will have to go get it tomorrow..and deliver it to ourselves because we can not trust this sham of a business to get it right. They DO NOT care about their customers..that was made perfectly clear to us. Save yourself the hassle folks..DO NOT shop at CFS. not worth it!!!
1

1 year ago

review by Vel Pope

#delivery(1/5) #customer service(1/5)

Awful company to deal with: Poor communication, mis-information, delivered the wrong item, and its taken getting our credit card company involved before finally getting our money back. We ordered a dining room set off the Choice Furniture Store website taking advantage of an offer that was on at the time, and paid our deposit on our credit card. We had been told that it would take about a month before the item was in stock. After two months of chasing them for updates, we were eventually told that they had our table and two of the four dining chairs in stock but were awaiting the final two. We decided to get them to deliver what they had and paid an additional amount to cover the part order but withheld the final balance while the other chairs were outstanding. When the item arrived, there were no chairs delivered and it wasn’t the table we had ordered. After contacting their customer services, we were asked to give them 24 hours to look into what had gone wrong, and locate our items. Having heard nothing, we again had to chase them for an answer. After speaking to several members of staff and getting different answers, I asked them to cancel the order and issue a full refund. I gave them available dates to collect the incorrect table, with each being dismissed by them as being unsuitable. After a week of telephone calls and emails and feeling like we were getting nowhere, we contacted our credit card company to seek assistance with getting our refund, which has finally been issued by CFS and eventually the wrong table has been collected.
1

1 year ago

review by M. E.

#refund(1/5) #customer service(1/5)

DO NOT USE THIS COMPANY. Ordered an item 19th August, was told delivery around 30th Sept. Called me 2nd October to be told it won't be ready till 'approx mid November'...the lack of customer service from this company is appalling and I would encourage people to think twice before ordering! Now left out of pocket without any clear delivery date, I have no idea as to where my item is or when it will actually arrive. Please think twice before using this company.
1

1 year ago

review by LUCY WELCH

#delivery(1/5) #customer service(1/5)

They delivered us 2 parts of a 3 piece sofa. They then told us that they lost the other part and that we would have to wait 4 months for it to be back in stock for them to resend the item they lost. They said the maximum they could offer is £100 compensation, which is an absolute joke, considering we are left for 4 months with half a sofa and considering my partner already too a day of work at a £200 loss to wait for the delivery. We would have to take another day off of work (£200) in order to receive the missing sofa piece 4 months down the line. So all in we are at a loss of £400 and would have to wait 4 months to get the other half of the sofa. Chris at customer services was extremely rude and un-empathetic to the whole situation. The other option given was they could come and pick the sofa up, which would cost us another day of work and then refund us for the sofa. So we would still be at a loss from their mistake. I WILL NEVER BUY FROM FURNITURE CHOICE AGAIN, and strongly advise that others do not either. This company takes no responsibility for their failings and expect the customer to foot the bill for any mishaps.
3

1 year ago

review by Amie Gilford

#delivery(3/5) #refund(3/5) #customer service(3/5)

Superb service first time I’ve purchased from cfs store at black Friday sale and will planning to buy again
5

1 year ago

review by Laura Haston

Following the issue i reported previously with a Frank Hudson Gallery Direct Chalk White Chic wardrobe I am now happy to report that it has fully and satisfactorily been resolved by the CFS management. As soon as the management was aware of the issue they telephoned me personally to apologise and rectify the matter.
5

1 year ago

review by Deleted User

Sadly as with some others recently I haven’t had a good experience with CFS and if it hadn’t been for the customer service team who tried to help initially I would have rated it ZERO stars had that been possible. My reasons are as follows: I ordered a Frank Hudson Gallery Direct Chalk White Chic wardrobe for £509 which on the website was being sold as new and therefore, I assumed, in perfect condition. The wardrobe arrived on time and the packaging was in perfect condition. I asked the delivery men whether I should open the three huge boxes with them to check the order but they said that I didn’t need to and that if there were problems I could just call CFS. I now wish I had ignored this and asked them to wait whilst I checked everything because when I opened the boxes I found over 14 faults! These included: • A large clearly visible chunk chipped off the decorative rose on the top panel, a large gap across half the front seam of the top panel where pieces not joined properly and an uneven raised joint on seam down the side of the top panel. • Damage and paint rubbed off on part of the inside of the side panel. • Over 10 faults in the back panels where the fitting holes had been drilled in the wrong place, not at all, filled in because they were in the wrong place, only 1mm from the edge, going through a corner or on a slant which again made them useless. I phoned customer service and they asked me to send photographs. They then called me back and told me that as the item was 'end of the line' it could not be replaced and that I could either see if a joiner could still build it, in which case they would give me a partial refund, or have the item collected. As I really liked the design of the wardrobe, and didn’t want to have 3 huge boxes taking up most of my room whilst I was awaiting collection. I also felt bad for CFS as from what they told me they were having quality issues with Gallery Direct which was causing them lots of problems. I therefore opted to build the wardrobe with the agreement that if it worked out ok I would get a partial refund for my trouble and the fact that it wasn't perfect, or if it wasn't a full refund. When the joiner arrived it also became clear that the essential cam bolts needed to build the wardrobe were missing in places so these along with wood filler and paint had to be bought. In total I spent £75 making my total expenditure £583.49 on an item which shouldn’t have been sold to me in the first place. I called back CFS once the work was done and they said they would get back to me with details of the refund within the day. When this didn’t happen I contacted them again and eventually got an email saying the refund was ‘only £75’. In other words not a refund at all as this was the money spent on the joiner and materials that they had encouraged me pay for! I have emailed twice to say I am not happy and expect compensation for the fact that the goods were not of satisfactory quality as shown on the website and due to the missing cam bolts and poorly drilled holes, not fit for purpose. Alternatively, if a partial refund was not possible I requested collection and full refund. I have not heard back from them since. Surprisingly for an end of the line item that cannot be replaced, it is also still available on the website. As a result of this experience I feel that I have been taken for a complete ride by CFS and can only wonder whether they knew they were selling damaged, not fit for purpose goods in the first place. I hope this isn't the case.
3

1 year ago

review by Deleted User

#delivery(3/5) #quality(3/5) #refund(3/5) #customer service(3/5)

I was informed the delivery would arrive the following week, then a call came from 'Ann' who said the shipment would arrive the next day. She din't want to stay on the phone so there were few details. The next day, the shipment arrived with one box missing. After many, many phone calls to 'customer service' when I could not get any information out of the staff on the phone, I was asked to send photos to prove that the box was missing, to open the existing boxes and send photo, then was told the box would be re-ordered and would come possibly in the next two days. This was a week after the first delivery! Suddenly the item (which comes from Poland) arrived the next day without warning. A very frustrating and time-consuming process to get even basic customer service from this company. They don't seem to care. I won't be using them ever again. Be warned.
3

1 year ago

review by Deleted User

#delivery(3/5) #customer service(3/5)

Great website and prices, but the worst customer service: - They don't contact you to let you know what's going on once the ETA has expired and leave all the chasing to you -Those answering the phones are also bordering on rude and are just generally unhelpful -I was told I could choose date of delivery but that didn't happen - they just forced a date upon me -Night before delivery they text me to say they were coming at 6am -They leant a piece of the bed against the wall and it stained the wall
3

1 year ago

review by Deleted User

#delivery(3/5) #price(3/5) #customer service(3/5)

We found that this business has an active Facebook page with 7628 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.
4

by Smart.Reviews

Choicefurnituresuperstore.co.uk Review

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