Cocoon

I have 5 of these, one was faulty and took a bit to have it replaced even after sending them samples, eventually got a replacement, easy set up, good view anywhere software and the SD card is great dont need cloud, could have better mounting but overall excellent.

Now that we have had the device for a week or so the regular alarms during the day have calmed down somewhat, however still having issues at night so having to turn the device off due to the continual alarm alert.

Bought on the 11th April, it is in my garage and it burnt me. 48c on my temperature gun before I switched it off.

This is too hot to handle safely, absolutely no warning on the packaging that these are normal expected running temperatures and not safe with children.

Totally dissapointed with your health and safety

I purchased 6 weeks ago. Well I let it learn my house and people and animals. Then decided to test it.
Well I armed it and opened a door upstairs. Opened a window in the bathroom and even tried a window in my bedroom . I have cocoon set up in my living room WELL all I can say is it alerted me on my phone every time. I love tech stuff and amazed at how it knows I have opened a window.
I know it monitors noise and air movement but wow. I am so pleased with it.
Even if it is armed and it hears a noise not recognised it alerts me. (Have a new edition to household a puppy. It told me I have a new noise ...Until it learnt her noises. 10/10
I don't understand how it all works but I can say it works.

I found purchasing and installation of cocoon very easy the app is simple to use my only criticism is it does not switch on at night when I go to bed this is when I feel I need the protection too. However I feel my home is proctected when I am away. Found it tricky to add another device (person) to the app although there is a helpline ❤️

Cocoon is easy to set up and for someone like me who is not tech savvy it’s so user friendly day to day. I feel safe and secure knowing we have a cocoon and I often use it to check on our dog. It’s a must have product!

I purchased one of these a month ago and it was excellent great piece of kit and gave me notifications when something was different

The main issue I have is that after leaving the house one of the neighbours had a key to walk the dog and even though the cocoon was armed I received no notifications that he had entered or even walked into exactly where the cocoon was located and was speaking. Why on earth did it not realise that a key turning, someone speaking inside etc was not normal?

I wanted to buy another 2 of these but will now need to get something else.

Leaving on a good note ..... the camera is HD and night vision and is great quality so I would suggest having one of these to view inside and use as an alarm and something like the ring doorbell etc to give better notifications.

Below ist the email conversation I had with Cocoon about promised updates and developments....which makes me not buy the current model.

Gave it a neutral 3 stars

Hi Hugo,

We’re working hard on our next generation of products, which we’ll be announcing in the Autumn. In the meantime we’ll be continuing to support all of our existing 1st and 2nd generation customers, but we’re not actively promoting our previous products as we have no remaining stock for distribution and no additional production capacity whilst we work on the new version.

Many thanks,

Callum
Team Cocoon

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Callum Callum from Cocoon Team
On Mon, Jun 17, 2019 at 11:02 PM, "Hugo Doswald" wrote:
Apologies, but this answer is about as stale as your website and app.
A roadmap is a roadmap because it has dates against items.
At least in all the software and IT companies I work and worked for.

So instead of a reply not telling anything, what about the roadmap and "other" commitments?

This is not really raising my confidence into product and company so far.
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Sent from my Android phone with WEB.DE Mail. Please excuse my brevity.

On 17/06/2019, 11:12 Samar from Cocoon Team wrote:

Hey Hugo,

Thanks for getting in touch with us about these updates.

We are still looking into releasing these as they are listed on the roadmap, however, we do have other commitments that are taking priority for the time being. We will definitely be in touch once we have more info we can share.

Hope this helps,

Samar,
Team Cocoon

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Very poor piece of kit, worked for a few days then wouldn't recognise the coming and goings of our family members, to an extent that it was saying that I'd left the house at several occasions and armed itself even though I was in all day, my wife leaves for work at 7am and it will say she left a various times throughout the day, waste of money and has now been put back in the box and stored in the garage ready for a boot sale!!!

Really happy with the Cocoon, very easy to set up taking only took around 5 minutes. The device is in the learning stage but so far so good. Visual and audio quality is also excellent, very happy customer especially as I won it in a competition!!

We have now had four Cocoons originally through Indiegogo, of the original three, one was stolen but, having a couple of holiday homes we're more interested in the holistic approach to the houses (if that's the right word) being warned if something isn't quite right is proving a boon. Alarms are great for thieves (and we've now got one of those) but other aspects have to be covered by house managers and they cannot be there all the time; Cocoon is.

Hi I got a cocoon camera set up in less than 5 min, so easy to add my wife's phone and with such an easy security choice we couldn't feel safer knowing that the camera will learn all the time.

I just bought few Samples as reselling to my customers and firstly I though to setup my home , initially I got error message while setting up with WiFi connection but I decided to start with fresh connection so for that I turned off my router and start and open The app and while sounds transmit you need to place cocoon near to router for just first time and it’s Catch up perfectly and Cocoon ready to use , it’s great when it’s sending alert to my phone directly for any new activity within the range of cocoon , the only thing I realized within the app is slow watch live and app it’s may be due to since they using all over the cloud based and no memory card slot or Hdd needed but it’s flawless. I hope it’s gets improved by server response time , hosting or what ever involved cloud based to boost the system , But you need super Fast internet for that

I am another one of the disappointed customers (was one of the original backers on Indiegogo, received my device some time ago but only tried to set it up recently; serial number of device appears to be CS01AB SAAANP).

Basically, camera would not connect to our Wifi. Tried multiple times to reset the camera, but only to get the same error messages over and over again. Also tried to contact Cocoon a couple of days ago, no response to far. Disappointed.

Update (20181206): I followed the suggestion of the Cocoon representative and chat directly (via texting messages) with a Cocoon support staff Callum. Really appreciate the effort spent by Callum in trying to figure out what may be preventing my Cocoon from working properly. After tentatively concluding that it may be a hardware issue, Callum offered to ship me a replacement device. I am really looking forward to receiving it and finding out what this camera could do!

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