3.7 / 5
Trust Score
2.7
Reviews
5
Social
5
Featured
3
Technical
Is coldwatercreek.com legit?
- Many trusted websites are linking to this site
- This website has existed for more than 3 years
- Facebook account found with large audience
- Business is mentioned on Wikipedia
- We found several negative reviews about this site
- SSL Certificate Not Detected
- Instagram account not found
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
13
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 72 authority websites mentions and 4 mentions in other websites
Based on 510 reviews
Smart.Reviews
3.7
13 reviews
Mamma
2
205 reviews
Sitejabber
1.45
251 reviews
Trustpilot
1.4
41 reviews
Coldwatercreek.com Review
Shop Coldwater Creek for comfortable uncomplicated womenrsquos apparel thatrsquos inspired by nature Discover tunics dresses sweaters more
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Last update: Wed, Dec 7, 2022 6:29 PM
My work wardrobe in the past was from CWC so I tried again. Horrible clothing - nothing like what they used to be.
Also, they steal your money. I returned over $215 worth of clothing using their return label and tracking shows they received on 8/3/22. On 8/24/22 I called asking where refund was and was told will take an additional 14 days under expedited processing - what about from 8/3 the actual day they received the merch? I called back on 9/9/22 and was told that it should hit my account within 5 business days!
Updated 9/29/22: on 9/11/22 received a letter from CWC that they refunded money to my CC and on 9/28 I called again since my CC still doesn't have the $$! I started a dispute through my CC since it has been 8 weeks and I believe CWC is going bankrupt and has no intention of refunding my money for merchandise I returned on 8/3/22!
Sizing is inconsistent - if you wore a medium in the original Coldwater Creek, be prepared to order a large or even extra large just to get a garment that will button over your bust or fit your arms.
I had trouble with the site not accepting the "no shipping charge" code so I called to straighten that out. I was told to call the next day after the items had shipped, so I called the next day -- to be told that when the back-ordered items shipped, they'd take care of it.
Back-ordered items?? Everything was in stock when I hit the "buy" button . . . but the customer rep assured me that it was just the tee-shirts and they'd ship in a few days.
Hmm. I checked my e-mail, and there was a confirmation of my purchases -- saying that THREE items were on back-order. The "few days" for the tee-shirts were in 2 weeks, and the third item wasn't scheduled to ship until after 3 weeks.
So I called back, and we went round and round for a while; the customer rep disappeared several times on hold but after 30-40 minutes the back orders were canceled and the shipping charge removed. So all was well, and I settled down to wait for delivery.
The delivery was in good time, everything was nicely packed, and it was all horrible. All of it. One drape-neck shell was made from a really greasy, smarmy material; another one felt and looked like it was made from a cheap, thin, poor-quality undershirt. A draped cardigan had sleeves down past my knuckles. The trousers were labeled with the correct size but they certainly weren't cut to that size.
There was one (1) item that was made from good material -- a dress. Nice color, lovely feel, well-made, and dowdy as heck. Just awful proportions. The neckline was too tight, the skirt was too long, and it made me look like I was wearing my grandmother's clothes. It could have been a darling little summer dress -- but it wasn't. Oh, man, it wasn't.
I am VERY disappointed! I'm not wasting my time with them again.
May I just have the difference between my orders refunded?
I phoned your number to try to explain this mess, but got disconnected.
Usually stable businesses have more than 5 authority websites mentions, this one has 72 authority websites mentions and 4 mentions in other websites
Coldwatercreek.com Review
Shop Coldwater Creek for comfortable uncomplicated womenrsquos apparel thatrsquos inspired by nature Discover tunics dresses sweaters more
Coldwatercreek.com Customer Service Contacts
No contact details for this company.
Share the company's rating
Share Preview
Is this your company?
Access SmartReviews free tools for businesses and start getting closer to your customers today!
1 year ago
review by DonnaDell
#delivery(1/5) #price(2/5) #refund(1/5) #customer service(1/5)