Cooksongold

4.4 / 5

Cooksongold

cooksongold.com
32 Reviews
4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

3.5

Reviews

5

Social

5

Featured

5

Technical

Is cooksongold.com legit?

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  • The site has mostly good reviews
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
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  • Linkedin account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
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  • Youtube account not found
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Reviews Analysis

32

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0

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NON VALIDATED REVIEWS

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Trust score (5/5)

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Trust score (5/5)

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1 review
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Trust score (5/5)

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Trust score (5/5)

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Trust score (5/5)

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Trust score (5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites

Based on 126 reviews

Smart.Reviews

4.4

32 reviews

Knoji

4

11 reviews

Mamma

5

2 reviews

Sitejabber

4.5

2 reviews

Trustpilot

2.8

79 reviews

Cooksongold.com Review

The UKs one-stop shop for quality precious metals and jewellery making supplies with over 20000 products available for next day delivery

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Last update: Wed, Mar 9, 2022 3:37 AM

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Cooksongold.com Reviews & Complaints (32)

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delivery 4.2 /5

price 4.2 /5

quality 4.1 /5

customer service 4.1 /5

on-time 4.1 /5

The products are small and there are lots of different options to choose from. However the website made it easy to find what I wanted, quantities were in useful options and prices were competitive. The delivery was faster than specified and all items were received. They beat their competitors - what more could I want!
5

3 years ago

review by Barbara Hibbart

#delivery(5/5) #price(5/5)

Ordered a couple of things and needed to return them as not quite what I wanted, Hassle free transaction, returns taken and products reordered, fast delivery and good communication, would highly recommend. Regards. Niall
5

3 years ago

review by Niall M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have used Cooksongold on many occasions over the last 3 years and once again the products are 1st class. Even the delivery time was quick, within 5 days. I was expecting to have to wait a little longer due to the Pandemic.
5

3 years ago

review by Beverley Q.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Earrings for my 11 years ol. Really cute! Excellent quality. Excellent service. ⭐️⭐️⭐️⭐️⭐️
5

3 years ago

review by Jill Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I can't praise Cookson's enough. Their sales and customer service are not only the best in the sector, but generally it's rare to be treated so well by a retailer. They are an excellent source of product and technical information and will take time to answer queries accurately even if it is to advise you that a product doesn't meet your needs and thus lose a sale. Ensuring a customer has the right tool for the right job is clearly more of a priority and one that I appreciate
5

3 years ago

review by I. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Usual sterling service from Cookson, item delivered within 2 days of order, impressive in the current circumstances.
Item as described and easy to assemble. I'll be back!
5

3 years ago

review by F. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I purchased 9ct White Gold Ball Studs 4mm. STUDS meaning more than one. I was delivered ONLY ONE without the back. I called as I thought this was an error. I was quickly corrected that sending one was right but description is misleading. I obviously had to place another order with another single stud and also the backs to go with it!
1

3 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used Cooksons now fir many years and have a,ways found them to have a high standard of service and products.
5

3 years ago

review by Sandie J.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I waiting items 2 weeks
1

3 years ago

review by Juri P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

With me next day in Scotland! And just in time as needed packaging for online virtual market
5

3 years ago

review by Katie A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My order was dispatched the same day and arrived the following day. When I needed to return items the downloaded form and label were easy to manage. Very helpful and the first rate service.
5

3 years ago

review by Marion B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

There was a glitch on the website which meant the order had to be cancelled and redone - Cooksongold went above an beyond, providing me with a duplicate of my order I could get processed immediately, instead of having to go and find everything on the website again, and fast-tracked the delivery to a next day one at no extra charge to make up for the delay. Very considerate and couldn’t be happier.
5

3 years ago

review by G. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Knowing nothing about ultrasonic cleaners, I was told that Item No: 999 AJZ9 was a very good affordable ultrasonic cleaner if used with seaclean2 Item No: 999 AKJ2
I used the correct temperature water and solution and the results were not very good at all, quite visible polishing rouges left on the jewellery, the only reason I can’t return the unit is because I’ve already used the polishing cloth that came with the unit! Given such bad advice I’m Not a happy long term customer here! Cooksons usually give good advice :(
1

3 years ago

review by Sarah H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My parcel went missing in the post my bank was credited within 24 hrs. Excellent to deal with
5

3 years ago

review by G. Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

It was a gift
She is excited
She hasn't tried it yet.
As lockdown means no possibility of classes, she would like to know where to go for information on how to use it.
thanks
4

3 years ago

review by Sara V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

At this time when everyone else is posting out and deliveries take weeks Cookson have managed to send deliveries within a few days. That’s been really helpful!
5

3 years ago

review by Charmaine A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

On an order of only four items and only three delivered despite the marked envelope which should have contained item which was missing . I regard this as incompetent and beyond carelessness .
1

3 years ago

review by Freddie Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

You have nailed your website like no other can compare in the UK, you have good customer services with your staff ready and willing to help, your returns policy has a no quibble commitment, and the free postage if you spend over £25 is a very attractive feature
5

3 years ago

review by Michael N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I found the sales assistant extremely helpful and I am very pleased with the product. I would use cooksons again.
5

3 years ago

review by Steven W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have always given 5 start for the service, but I am a bit disappointed now. I ordered small dixieme gauge on the 9th of March for my wax carving project, which is still on hold. The gauge was not in stock, and It was put on the back order. I waited, nothing happened. I ordered it again on the 26th of May. Once again it was put on the backorder. I understand if it is for some reason not available, but some communication about it would have been nice. I could have ordered it from someplace else had I been sure that I do not end up with several pieces.
1

3 years ago

review by Nina Q.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 0 mentions in other websites

Cooksongold.com Review

The UKs one-stop shop for quality precious metals and jewellery making supplies with over 20000 products available for next day delivery

Cooksongold.com Customer Service Contacts

No contact details for this company.

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Share Preview

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