cornerstonemantels.com

Received fire pit wind guard, with different dimensions than quoted when i spoke with sales person. i am returning.

I have called 21 times and sent 4 emails and no call back. I would use Amazon over this place at least you will get what you pay for as I still do not have my product that I paid for. And now has cost me more to pay my contractor to wait and Install when it finally shows up.

We ordered 2 tempest torches a month ago and still have not received them. We have emailed twice, and called 3 times. You can never get a hold of a customer service rep so my husband finally pressed ext to tech dept hoping they could get him to a real
person.
The tech guy was extremely rude and asked what my husband would like him to do about our problem. This is still not resolved as I write this.

order two different colors of reflective fire glass. Received within a week and was exactly what i wanted. Would recommend Cornerstone Mantel to anyone.

I am very happy with the quality of our fire table and the fire glass that we ordered. It was an excellent value. I was also pleasantly pleased with their delivery time.

I ordered a product, it is here 3 days later.

I waited two weeks longer than expected for the screen to arrive, but it arrived undamaged and properly packed. The screen is excellent quality and works perfectly.

I recently ordered fire pit equipment, your sales rep was fantastic and great prices as well cheers!

It was nice to find the product i needed but when a customer needs something they shouldnt have to wait 10 days. You really should have better shipping options, i would have loved to pay more money to get it faster.

price was certainly the best i could find, delivery was less than a week

I asked a question and 2 customer service reps called me back

Assistance on phone- ordered- delivered in 3 days---the way it should be with all business!

I ordered a product on 6/15/14 and still do not have any idea when it will be shipped. I have tried several times to call as well as email/message to get the status and responses are delayed sometimes having to send in another request. I called and left messages to Customer Service with no luck or call back. I then had to select sales before I got a hold of someone. I was advised on or about 6/18 they were waiting on an ignition and should have a in day or so. Still waiting. I have been upfront telling them I had a contractor out to install this and some other work and the contractor is now wrapping up, so it will cost me more to get him to come back out...frustrating to say the least. I choice cornerstone based on reviews as well as product was advertised in stock. In stock to me did not mean shipped by manufacturer, rather they had it and could get it out. Many other sites sell this same product at comparable prices and the lack of response and/or urgency for a $400.00+ product is not good. I am a Vice President of a Customer Service Team and would not find this behavior acceptable and would certainly try to make this right with the client. At this point, I just need to get this shipped asap. It was for a party this Saturday; however, unless it is overnighted that is going to be almost impossible. I will be making another call after this survey as nobody has followed up since Tuesday 4pm EST to advise they would expedite this and let me know. Still waiting..... I am almost at a point of cancellation and reorder elsewhere as I am becoming skeptical if this is really going to come! Please do what you can...... 904.386-9926 or 904.281.6205 I can be reached at.
Thanks.

I ordered 20lbs of Cobalt Reflective fire glass and received 20lbs of Copper Reflective fire glass......I called customer service, but got a message stating that the call volume is too high and to leave a message (still no response). I also sent an online inquiry about my order, no feedback from that either. Hopefully something will change, and if it does I will change my satisfaction outlook.

Placed on order on March 31, its now April 17th and nothing has arrived. I've called several times but just got the machine. Sent emails and no reply. Wish I would have read the reviews first. No tracking number or anything.

Ordered my fire pan on May 18th, 2016. I received an email stating the Fire Pan would arrive on June 17th, 2016. I was ok waiting this amount of time. June 17th came and gone, so I started to contact Cornerstone Mantels. I Called 6 times over the course of the next 4 weeks, leaving messages with there call center. Nobody ever returned my call. During this process I also reached out to them via email, I sent 6 emails to enquire on the delivery date. All of my emails accept for one went un-answered. In that email they proceeded to tell me the order has been shipped. Today I finally decided to call my credit card company and reverse the charges. This is a very shady company. They will take your money pronto, but goodluck getting the product from them. And there customer service is horrible. I DONOT recomend this company to anyone.

I have yet to receive my order, although the web site shows my order was awaiting shipment on 02.05.2014. I have attempted to call many times for three days starting at 10am EST through 10pm EST, but only get messages saying that "due to high call volume" I should leave a message. Do they really have high call volmer before they even open? No one has returned any of my messages. No one has returned my email, either. If there was a score of less than one star, that would really be closer to the level of dissatisfaction that I have. This is some of the worst customer service I have seen.

Purchased too many fixtures, tried to call to get an RMA # for 2 days, could not get thru - left a voice mail - 3 days later they state - sorry that was a 'special order item' - "Items may be returned and will be held in inventory for sale as new. A refund will be issued within 30 days of the time the item is sold from inventory. In this case, a refund will be issued less a 25% restocking fee and any additional fees to cover administrative costs, shipping costs, and restocking fees for which we may be subject." - so TWO 'restocking fees' in addition to return shipping, 30+ day wait, undisclosed 'additional fees to cover undisclosed administrative costs? so - if they're going to sit on these items for 30 days, does that infer that the next buyer is not going to be subject to their 'special order' policy? don't hold your breath. I'll sell them myself before I go anywhere near this place again - not to mention it took 3 weeks for delivery in the first place. Buy from this place at your own risk, the stuff showed up in okay shape - but beware - their 'return policy' is a joke, their customer service is worse.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.