1.6 / 5

1.6 Low
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

1.6 / 5

Trust Score









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  • This website has existed for more than 3 years
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  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
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11 reviews



14 reviews



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2340 reviews Review

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Last update: Fri, Feb 9, 2024 3:50 PM

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price 1 /5

quality 1 /5

customer service 1 /5

A quote took 4 hours! 4 whole hours of my life! Only to be told it would be 33k and that I would need to pay half of that to secure that price on the day. Tried to take my payment details before disclosing the amount of the half payment to have the finance option. No one would make 33k back on a winter garden on their home. I could buy a whole other house with 33k as a deposit. Also, this company are still being weird about husbands not being about... Not an inclusive company by any means. Don't bother!

3 years ago

review by Home Owner 17


We had window and door shutters fitted and had excellent service BUT when we damaged 5 of the slats crocodile refused to supply us the parts needed to repair the shutter ! I am an engineer and am thus more than capable of drilling out 4 pop rivers and sliding damaged slats out and new ones in ... oh no , apparently not! Crocodile wanted over £450 to supply and fit only What A Rip Off!!! Appalling after sales service . DO NOT BUY FROM THIS COMPANY

3 years ago

review by Roger Fox

my mother has recently had a veranda fitted of which she is extremely pleased with, but whilst in the process of building it damage was done to her recently renewed carport roof. A call and text message was made with pictures of the damage and nothing has been done. I am very unhappy with their customer service very very poor.

3 years ago

review by Andrew Sharp (son)

#customer service(1/5)

Asked for a quote for a glass room (Wintergardens) and made an appointment. The salesman arrived half an hour late, claiming that he drove 130 miles and got stuck behind a wind turbine (what?). He started asking questions as to when I wanted it done, whether I would want a new floor on the patio, etc. etc. All I asked him to do was to measure up so that I could get a quote. He kept procrastinating by asking all sorts of other question that had nothing to do with my request for a quote, like: materials used, type of construction, how the work was done, etc. etc. I didn't seem to get anywhere with my request for a quote, thus I asked him to leave. End of.

3 years ago

review by Alex

what an absolute joke for a company - brochures with no prices at all! not even a guide price so arrange a valuation appointment ! guy wont come out unless my husband is here as well - i am making the decision and paying for it but still wont come out until the man is here as well!!!!!!!!! what a stupid sexist idea in this day and age!!!!!! would rather pay double and go elsewhere!!!!!!!!!!!!!

3 years ago

review by jo


Firstly never use them!! My mothers who is 72 and looks after my dad who has dementia and was thinking of getting a veranda fitted so they could sit outside and get some fresh air and contacted Crocodile for a quote. A salesman from Crocodile arrived, my mum stated at the start she was only looking for a quote and explained that my dad had dementia and would get upset if he stayed more than 1hr, after 1 hr my dad became upset which upset my mum, Crocodile salesman was asked to leave he would not leave until he had the sale, mum got so upset she signed the form and payed a small deposit, the deposit turned out to be £4500 total cost of the veranda was £8500. The next person to arrive was the architect who stated the drawings were wrong and the price would have to increase, at this stage I found out about the purchase as I was visiting my mum, she was promised that the price would not increase!! letter later arrived stating it had increased £500 and because she had signed the contract she had to pay for it, my mother payed this without telling family as she was embarrassed that she had getting into this predicament. When the family finally found out we persuaded her to cancel the contract, they accepted this and we thought it was all over and done with. We got a local contractor to fit an lovely veranda for £2800 which was as good as the Crocodile equivalent, weeks later we got a phone call stating the veranda had been fabricated and they were taking her to court for the rest of the money, the family were happy with this as we were confident we would win the case, however over the next few weeks numerous phone calls and letters from Crocodile nearly drove her to suicide (mum kept this a secret as again she was embarrassed about the situation) , I am not saying this for effect , my mother was close to ending her life due to the harassment she received. I received a phone call from her one day saying she was so upset and stressed that she had pated the rest of the bill. This company is the scum of the earth who preys on the elderly and venerable do not them.

3 years ago

review by stephen thompson


Firstly the product is top quality having a good finish and I would have been very proud of it apart from the following which under the circumstances I am not at all happy with!!!! How a company deliberately leaves a disabled vulnerable person with an unfinished job. They were in full knowledge that they would not be able to complete the job before they even started to install the construction and attempt to bully the customer into accepting a shoddy, unfinished and an unacceptable product. Their surveyor was unable to even design a construction/project with corners at 90 degrees in relation to the owners building and own veranda. I will have more to add later but the surveyor was too lazy to remove a handrail that had two bolts and two screws so incorrectly placed a supporting post totally out of alignment and think the customer would not object when they find out the construction method. The Surveyor was TOLD to position the post to what would have been the correct position and the handrail would have been re-positioned by the council or another agency. At this point it is imperative to state that ALL verbal conversations at meetings and PHONE conversations should be recorded in relation to any conversation regarding your purchase with this company as they will deny you ever said something to them and contradict what you have said. Intimating that you the customer is dishonest. Be aware DO NOT sign ANY shoddy pencil drawings which will not be explained to you or even a copy not given to you. I was shown weeks later a shoddy drawing on a mobile phone screen and despite asking for a copy have not received at all. A review site with other reviews confirms the sort of service is where people order garage doors but the surveyor has never explained that an electrical point is required. You CVL and CIL are supposed to give the customer ALL the information at all times not conveniently leave things out. Their MD BN has stated and complained about anonymous reviews on some review sites and asked one complainer to contact him to resolve the problem. I have already attempted to contact him and been ignored. I will be seeking the assistance of The Royal Airforce Benevolent Association, The Royal Airforce Association and The Royal British Legion being an ex-serviceman. Considering what have had to put up with and been treated seek full publicity and warn other Members and their Families of how these companies treat their customers. I invite you Mr Bevis North to come and look at the incomplete construction, unsafe exposed electrical wiring and allowing water damage to property due to same. If I have not heard from you by 22.00 on 26th March 2018, you have my number then I will presume that you have given me carte balance approval to upload, conversations that have taken place, dated, and upload still photographs and videos to the web and other interested parties. As they say in the trade, publish and be dammed. Your companies have outlived my patience.

3 years ago

review by StandUpGuy


I have a friend who is 74 years old , with the hearing problem and eyesight, been victimise from this company. All of us we should get all together to complain Crocodile Veranda ltd company for what they are doing from misleading practice, aggressive selling and it damage the people that they victimise. They been harassing my friend and threatening him that they will take him to court. My friend is been stress and so much tensions getting from Crocodile company. I have report them to Trading Standard and got the consumer advisory. I told my friend to tell Crocodile to take him to court. I know and I believe my friend will win this case.

3 years ago

review by Deleted User

I would like to know if anyone was broken into after having a Crocodile Rep around to their home. That's what happened to me! Especially when the Rep became aggressive because I would not commit to a sale.

3 years ago

review by Deleted User

I have already had a disgusting scenario with CV and we will be meeting in court in the New Year. Items that should have or had been measured were NOT added to the project as confirmed by their surveyor unintentionally. I had already sent them drawings showing they were at least 5 cm out so they have intentionally damaged my house wall as to do the job properly the whole construction needs to be moved over by that much leaving a gouge in my house wall. I have been offered an incredible bodge job from this company and the surveyor and the manager said it would look fantastic. This is how they treat the elderly and disabled. I can now in addition agree with Crocodiles own advertising from their front page. The Glass Veranda will give you cover and shade whilst enjoying the outdoor experience, giving you a sense of indoors whilst you are outdoors enjoying your garden. I can now add to that as i am now experiencing outdoor enjoyment with the addition with the sense of outdoors indoors!! In layman's terms rain is pouring in along the top of the glazing panels and coming through the gap along the part where two construction parts meet and onto the supposed dry area which i am supposed to be protected from...... never ending saga, now >> 21 months

3 years ago

review by Standupguy M.

We searched online and found that this business has an active Facebook page with 129 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.

by Smart.Reviews Review

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