Crua Outdoors

I backed this product on Kickstarter when it first came out over a year or so ago. They shipped the product in February I believe, but mine was lost in the delivery process (tracking indicated it was delivered, but I never received it). I reached out to the owner and their support staff seeing if they had any updates or news on the tracking and they confirmed it had been delivered. I explained that I never actually received it and told them I appreciated their assistance and settled to take the loss, since it was completely not their fault and I told them as such.
Because they are such a standup company and have a delightfully kind support team, they told me they were going to send me a new one regardless. I could not be a happier customer and more appreciative of their kindness and generosity. They were in no way obligated to go out of their way to do this, but I believe this is such a testament to their character as a company. I will absolutely be a returning customer for their future products. It is acts like these that create a very loyal customer base. Kudos to you Crua. And again, thank you.

Ordered Crua tent nearly 4 weeks ago and still no delivery information I contacted customers support who said its being held in customs. It was then released from customs a week ago but still no delivery information starting to think I might not get it at this point.
(Update) since making this review Tarah and Chris have made every attempt to deliver my Crua tri as quick as possible and included a free gift. I really appreciated the phone call from Tarah based in the US. Due to there support I would use Crua again. Now looking forward to getting outdoors

Eric Spangler, Best tent ever and I'm an old time camper and Boy Scout leader. I have a luxury RV with every amenity known to mankind. We take the tent on trips for added outdoor space when the weather is not on the same page we are. We have a big 40' plus awning but the enclosed space is great in wet situations. I use it to show the scouts besides the bendable aluminum poles and the exploding fiberglass rods there is a much better alternative. This tent is easy, strong and pretty much indestructible. LOVE this tent would highly recommend it to anyone.
Remember you can buy 2-3 less expensive tents with rods and poles that have lots of wear and tear or buy this tent and just pump it up. Our tent is over 2 years old, it was one of the first to arrive and it's still like the day we got it. "Perfect" Buy this and have no regets and enjoy camping.

EXTENDED USE UPDATED REVIEW 7/14/2019

**In a nutshell, we bought a Loj, it took three months to get to us, was missing three pieces, leaked severely, had big intentional holes by the door, was missing velcro pieces, no grommets for the inner tent poles to go into at the top, had pin size holes here and there, and definitely is no uv as the fabric had faded incredibly in two months.

Crua sent us another tent. Condensation saturated the sleeping area floor, mildewed the inner tent and may have ruined it. A mouse got in through the big openings beside the door, and had babies and defecated in the sleeping area.

Crua tried to make it right, but it seems as much a design problem as quality issues. Humidity issues have not been resolved, and a tent of this price that is not completely sealed to bugs, and animals is absolutely inexcusable.

Sadly we can not recommend this tent until more thought goes into the construction.

PREVIOUS REVIEW:

If one is considering the Loj, I can't recommend either way. It will be up to the purchaser. This is an extensive review as there aren't many out there and it needs to be long to be fair. PLEASE READ THE ENTIRE REVIEW IF YOU START READING in the interest of brutal fairness.

The Tent:

The Cons: I can tell already this will not be the last tent we will ever buy. It will not last forever. However, it may last longer than other tents out there. The bug mesh, while it might be the best on the market, is already stretching and piling. It is already fading from the sun. This after about 4 weeks up. It is not a fully enclosed tent (odd design). The two side doors are designed in a way that the bath tub floor puckers and leaves softball size open areas on each side of the bottom of both side doors (I believe so that they are wheelchair accessible, but the big front one is too so why they continued for all three doors, it is odd.) This is not a deal killer, not many bugs come in, but we do worry about rodents, snakes, skunks etc, getting in and destroying it. The first one sent to us leaked from the roof, and water permeated the fabric in many locations. There were pin size holes here, and there. It is heavy, and takes a long time to set up (we knew this, so not really a knock.) The orange tie done cords, faded in the sun, in two weeks, I have para-cord that has been outside for 2 plus years through summer and winter, that hasn't faded. At this price point, perhaps the guy lines should be made of 550 fade resistant paracord. The roof might need a double layer of material to ensure waterproofness over time, but then this already heavy tent would even be moreso.

Crua worked with us, to get a new tent. More about that later. They are fair brokers.

The Pros: All that stuff above aside. This tent is a fantastic space to be in, minus the leak issue on the first one. The windows are fantastic, and tuck nicely out of the way when they are open. It is spacious inside. The vestibule is a very nice storage and sitting space, and the awning adds even more shade space on non windy days. Now they hype the comfort of the sleeping area a lot, but this feature REALLY is fantastic, and exceeds the hype. It is so comfy, warm, super dark, and deadens the sound a little. Our bulldog loves this tent and he sleeps longer in the dark. Sleeping in the tent was a nice experience even at 39 degrees F, without a heater. The new color we received is fantastic, perfect, as it is now similar to the tri's color. Not bright green. The ground cover is very nice, and the tub floor and the extra vestibule tarps are thick and well made.

I would give the tent a 4/4.5 stars if yours doesn't leak. The tent needs some type of spredder ridge poles to help keep the water from pooling heavily on roof on both sides of the ridge seam. There is some refinement that needs to be done. I believe this is one of the culprits of our first leak and will be of any future leak.

Quality Control and Logistics: This was a nightmare. We purchased the tent in February, said to ship in March, that turned into late April , and then it was finely June 1 before we had all pieces in hand. The tent shipped without 3 pieces, and it took much longer than expected. The replacement tent, still shipped missing one piece (we now have it). The original tent had what we were told was seam sealing tape issues, hence the leakage (not sure this was the only leak issue, it came right through the fabric.) There were half velcro pieces missing on the front windows(as you can image only one side of velcro is useless,) there was an extra clasp on the inner tent (better than being one short), and some other minor design issue that had us scratching our heads. Give this issue 1 star on quality control and shipping.

Crua Customer Service - Crua worked hard to communicate with use constantly, and to rectify the situation. Derek even flew to China to personally pack a replacement tent and test it. Again would give them a 4/4.5 on customer service and standing behind the product. However, we are exhausted from the experience. They also tried to make up for some of the issue won't go into how, other than to say they graciously allowed us to keep the full original tent to use as spare future parts, and to avoid the hassle of shipping back.

Verdict. It is up to you. If you need a tent that you set up once and leave up, and $2000 is not extremely painful for you, and you want something that might stand instead of a cabin, and you moderate your expectations a little this might be the tent for you. The experience inside is the most building-like and the least tent like we have had and we have had many tents. If you buy, we recommend setting up quickly after arrival and thoroughly examining it. I do have no doubt that if you do have issues, that Crua will listen and work with you.

I have two Crua tents and this is my second hammock. Quality products, best hammock I own

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