Darn Good Yarn

I have NEVER been disappointed by anything I've ordered from DARN GOOD YARN - crafting and jewelry supplies, recycled silk wrap skirts (I have at least four), and the yarn. Oh the yarn... An incredible selection of different fibers in brilliant colours and textures, many recycled fibers, all sustainable products. This company supports the individual artisans who produce the many recycled products in areas where it means a great deal; I admire that so much! They also sell (and often feature many for free - always on Fridays) crochet and knitting patterns designed to work especially well with their unusual yarn fibers.

I've been subscribed to DGY for a little over a year now and I love everything about this company. In addition to my monthly subscription box, I've also made numerous other purchases and have always been pleased. I can only think of one time where I had an issue with an order and it was resolved quickly. The customer service is exceptional and the products are great quality. The karma points program is an awesome perk and I've gotten quite a few things for free using them. I especially appreciate how my purchases are helping to provide sustainable employment for so many people. My most recent purchase was 3 hanks of the beautiful Malabrigo sock yarn and I'm super excited to make something with it! I always look forward to getting my packages from DGY!

I was excited to subscribe to the DarnGood Yarn monthly subscription. The introductory box came in a timely manner. The next-September- billed my credit card on the 1st and, here it is, the 26th and it has not shipped. E-mails with customer service were filled with promises of "shipping by Friday" but unfulfilled. A lovely idea, but you can't take people's $$ and not send the goods!

I love their Yarn of the Month Club and the Sari Skirts but I love their customer service most of all. They are so nice. I made a mistake on an order, didn't realize it until it was getting ready to ship out. I called them and sent an email (it was the weekend and they weren't open). I received an email from them first thing Monday morning letting me know they had corrected my mistake. Yippee! Thank you Kate! Now I'm waiting for my order to arrive!

I received my order from Darn Good Yarn and I am SO EXCITED! This will be used for something special! I definitely want to get more, only I want to try more new fibers that I haven't tried before! It's sooo soft! I love it!

I got two skirts for a birthday present for myself. I hoped I made "great decision" as they emailed me. The joy when I grabbed my parcel soon turned into great disappointment. I could see that the fabric that was used for one of them was much loved - probably too much loved to be reused as a skirt. I could see holes here and there. Also, the sewing quality was poor. It has distinct odor too, but I am afraid to wash it because the skirt might be ripped during the wash.

Update: Amanda reached out and apologized profusely. She promised to handle my exchange personally and ship it out first thing Monday. I ordered 5 skirts 3/14/19 (buy 2 get 3 free promotion). They took a long time to arrive and I needed to return all of them to be exchanged as they did not fit the description I provided. I shipped them UPS at my expense ($26) and with the tracking info I could see they were accepted by "Snow" 4/10/19 at 11:17am. It is now 4/19/19 and I STILL have not recieved confirmation that they have been received, or that my exchange is being processed. I had to email them to request the number THEY require to avoid restocking fees. I have emailed them 3 times in regards to the status of my return and have recieved lack luster form emails in return. I tried chatting only to receive a generic "we're working on it and will send you an email when we process your exchange". I have reached out to no avail. The customer service experience I've had with Darn Good Yarn has been on par with scam companies that operate from China. I'm one Monday away from reporting the transaction to my credit card company as fraudulent. A little communication is all I have asked and I've been repeatedly ghosted. I don't recommend this company at all.

I had been eyeing the Facebook ads for this company and reading user comments (looking for negative feedback) for well over a year before I finally got the nerve to buy. It was a post-Christmas "buy 2, get 4 free" sale on sari skirts, so even though my total with tax and shipping still ran $160, it worked out to only $27 or so each. I got nervous because the website said in-stock items usually ship in two to three days, but two weeks went by without getting a shipping notification. I emailed the company, and immediately got an automated response that since it was the weekend, someone would contact me Monday. I did receive an email from a real person, who said that because of Christmas they were behind in fulfilling orders, but my order was pending and a notification would be sent. About 3 days later, I did receive a notification, and about 5 days after that, all six of my skirts arrived. And they are BEAUTIFUL, and SO comfortable. I absolutely love wearing them. They are well made, and I love that they are made from recycled fabric. The company is up front about every skirt being unique, and that the skirts you will receive will NOT be the ones in the photos. I sent my requests for style, colors and patterns and was delighted with what was chosen for me. I absolutely would (and probably will) order from them again.

I can not get over how amazing the DGY team is. On top of having great, top quality yarn, they also have a great customer service. Always so prompt in responding to my emails and they definitely make me feel like I matter and that connection with another human being is what's important whether in a business or in life in general.

I'm new to Darn Good Yarn. Not only am I happy knowing I'm helping support women working for their families in India. They hand spin and make the yarn from discarded sari material. So it's also helping save the planet by repurposing instead of filling a landfill somewhere. I adore the yarns I've received. Omg! Beautiful handmade and interesting. I'm an artist. I use yarn in a lot of my projects such as weaving, crochet, macrame and basket weaving. And I'm sure I'll use it in other mediums as well. Im not one to write reviews but I felt that this company deserves a shout out on many levels. I will continue my monthly subscription and try not to buy everything you have all at once lol. Thanks for your time. Go look them up. You won't be disappointed. Deanna

May offers are sent to customers yet few qualify for them. I enjoy their skirts and if you get a bad skirt, they are really good about sending a replacement no charge. However, this does not change the fact that their marketing department is consistently sending offers that I never qualify for and every time I contact DGY about this issue, I'm told it's a mistake and thanks for understanding. I don't understand, so please stop saying this. I can overlook a mistake or two but this is a consistent problem at DGY. So much so that I finally threw in the towel on this company due to the marketing nightmare. I appreciate the BOGO's and other great offers but I can't overlook the constant mistakes. I have bought my last DGY skirt. I won't even buy from a 3rd party anymore and deleted all my third party sellers. DGY was willing to lose me as a customer over $15. So I went on Etsy and spent $50 on two fabulous off brand skirts. That's $50 DGY will never see from me again. And that was just today! I have 35 DGY skirts and will never buy another. UPDATE: What you fail to mention is that several customers were given the additional 15% off, on top of the BOGO, and you honored the discount since it was your error. I have that in an email! You tell me no while saying others can have it because they happened to order before the error was fixed. BE CONSISTENT! If you are going to tell the story, tell the WHOLE story, not just the part that makes me look petty. And I don't believe you are sorry you lost me as a customer because on my last order, I had blood all over one skirt and huge holes in another. Neither can be hidden by wrapping. The blood is unsanitary, especially in a COVID world. NO ONE ever responded and so I'm out 2 skirts from my last order of 5. The only response I got was to ask how my customer service experience was and I gave you a 1 and told you no one has helped me. I would have given a zero but it's not an option. Still haven't heard back. So if you really care about losing me, respond to me email or replace the 2 skirts I can't wear but paid for.

Darn good yarn has the most amazing customer service. They are fast getting back to you and make sure they leave you with a smile on your face. I eagerly look forward to my monthly boxes and their skirts never fail to get compliments whenever I wear them.

I can't say how much I love DGY!! I have had the Yarn of the Month subscription for almost 2 yrs and I buy items frequently from them from skirts, fabric, buttons, yarn of course, and move! I have NEVER been disappointed! If an order of messed up the fix it in record time! They are also very nice and follow up. I have yet to have a bed experience with them!! Thank you DGY for not just having great customer service but for all the good you do from employee people locally with special needs to help artisans in other countries make a living to recycling and reusing! Thank you so much!!

As a first-time customer, I took advantage of both a Mystery Skirt sale and a 5/$100 Sari Skirt sale. I am beyond pleased - no shipping issues, customer service promptly responded to my question, and my skirts are diverse and lovely. I have now subscribed to the Mystery Skirt of the Month and look forward to more of the same.

My order arrived today and I love each of the skirts. Kate listened and fulfilled my order near to perfection and Nicole kept me informed since I asked for a lot and needed it quickly as I am going on vacation soon. Of course I had to order some yarn because i love their unique selection.

Darn Good Yarn is awesome! I love the Sari skirts and yarn. I highly recommend them! So far I have had some troublesome issues with the postal delivery in my area and the customer service I received was excellent despite having these issues. (It had to do with delivery in my area and was not d.g.yarns fault) Anyways, I love this company and how they are making beautiful and useful earth friendly products. I also love that the company is helping to employ women in India.

I love getting this yarn every month! Something new every time, andi am overjoyed that my purchases help supply work to people all over the world. I also love the little gifts that I get each month. Highly recommend this company to others!

I can't love these skirts enough...they are unique and beautiful and so amazing and versatile...DGY is an amazing company with an amazing mission...I will be a customer for life :) I have at least 80 of their skirts

I've been buying from Darn Good Yarn since July and I'm obsessed! I buy mainly their recycled sari wrap skirts and fleece-lined wool socks. Each item is unique and handmade by artisans in Nepal and India, so not only do they provide supportive jobs for them, but they are helping to save the planet by keeping reusable fabric from going into the landfills! To add the icing to the cake, their customer service is incredible! I recently sent an email anxiously and impatiently awaiting my Skirt of the Month order, and Kate reassured me the same day that my skirts are being picked and they plan to maim out this week soon! They never make me fee bad for asking questions! And if there's something wrong with my order like damage, they make it right! Love this company!

Ordered via a "closeout" sale on FB. BOGO sari wrap silk skirts. Made an order. Thought everything would be fine. 2 weeks goes by, and no word about my skirts. Emailed them, and was told that "maybe they would be shipped in a few weeks". I wrote them back, because WTH? I thought it was a "closeout", and they were still running the sale on FB...I thought it was a "closeout" so how can they be "out"? and I was told essentially I was too picky about my color requests, so it will probably be a while, but I would receive a free silk tote bag for the trouble. Then I got a bulk email stating that the skirts were backordered, and would be shipped 4-6 weeks from the order date, and there would be a silk tote bag in the order for the trouble, but not to worry, because I was doing a good deed for women in india or whatever (as though that excuses the dishonest business practices). Anyway, exactly 4 weeks from the day I ordered I got an email that the skirts were shipped. Hooray! I was so excited. I got them 3 days later, and surprise surprise....No silk tote bag...No note stating why they were not there. So of course, after all that, I emailed them bcuz WTH? Now they are trying to pull a fast one. After 2 emails, I got an overly chipper email stating that they were OUT of the bags, but they didn't want to delay my order. If that was the case, why no email or note stating that? I would have given the company one star, except that the product seems to be high quality, decently made, and pretty I guess. I probably would have liked them better if I were able to pick my color/pattern myself, but that is a minor beef that I knew about when I ordered, and they did there best to match the preferences I gave them. I won't be ordering from them again.