dcdigitaltv.co.uk

Bunch of C*NTS.. bought a TV from them.. TV was scratched and left side flickers. Tried to call them and they had blocked my number. Called from a mates phone and the d*ickhead just shouted at me down the phone and blocked that number too!!!

Avoid this company. He sold me a large screen TV as an "ex-display" model and "perfect working order". It had a faulty screen and he refused to deal with it and insisted it was "sold as seen". It turns out that it was a faulty TV returned by another customer that LG had paid him to responsibly dispose of. He decided to ignore that and sell it anyway.

Please do not buy anything from this company. It is owned by Dominic Colombo who owns DC Digital Entertainment Ltd. He has started different companies the put them into liquidation, waited and opened under a new name. Now tekshopz.co.uk I had goods sent out which arrived broken and it was an absolute nightmare to get my money back. Save yourself the hassle and buy from a reputable company

Keep on leaving these honest reviews outlining their thieving ways guys. This applies to all the companies they have left their grubby mark on. Negative feedback that shows their deceitful practices will really damage their reputation which must already be dire. It's heartbreaking that they are still ripping off decent trusting people in this way. I never saw a penny of mine and because of this, we couldn't go on a family holiday. Absolute scum, should be ashamed.

Awful. I should have checked out the reviews before ordering. TV arrived faulty in the wrong badly damaged box shrinkwrapped. I returned the TV after an arguement with their customer servies about who was responsible for repairing packaging. I did it myself in the end. I returned the TV and they then advised it was ready for collection and they would not ship it back...5 hours and 280 miles away. I have now asked for a refund and they have not responded for over a week. 16 phone calls to their phone number and 3 emails and no one replies or pickups. At this stage I'm considering they have stolen my money and raising a complaint through the small claims court.

This has to be one of the worst companies in the the UK ordered a Sony tv from them.
I was never told that it would no be delivered as it was out of stock. couldn't supply another so ordered JVC replacement they couldn't use the money I had paid for the first but would have to purchase another tv of the web site and they would issue a refund for the first.
that was fine then i was told the refund was to be made by cheque and would take up to 14 days.
On the day the second tv was to be delivered got a message saying the order had been canceled no explanation why.
waited over a month for the refund for the first tv and it is now over a month again since the second order and no sign of the refund for the that.
After numerous emails they keep promising the cheque is in the post but have waited 14 days since I was promised the cheque would be with me no later than the following day.

UPDATED 31/08/2018 STILL HAVE NOT RECEIVED A REFUND FROM THIS COMPANY AND IS DISGRACEFUL THAT A COMPANY CAN HOLD A CUSTOMERS MONEY FOR THIS LENGTH OF TIME WITHOUT REFUNDING OF OFFERING A SOLOUTION

DO NOT BUY FROM THIS COMPANY THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH' AFTER OVER 8 WEEKS NO TV'S AND ONLY RECEIVED A REFUND FOR THE FIRST TV.
BUYER BE WARNED!!!

Ordered TV and received email to state confirmation of order would only be given once bank transfer received (note 1 - do not use this method for the %20 discount...reasons I shall continue).

Money is taken from my account same day,2 days later no email so I call them up, get told there is an issue to which the guy cannot explain issue and says someone will email by close of play,email didn't arrive.

Weekend passes and call on the Monday, now I am told I havent paid them so now I am out of pocket. Guy from company confirms I have used the right sort code and account number but showing as not paid. He says someone will be in touch by close of play,guess what, nobody emailed. I emailed all details of payment and correspondence, no reply. One more phone call left and then legal route will be taken. I really advise not using this company unless you want to reduce the size of your bank account and see nothing for it.

Luckily I actually work for trading standards and am going to enjoy this investigation which will come to the top of the pile all of a sudden! Make your bank aware, contact trading standards (evidence is everything) and keep records as well as pay by credit card if you have one. I am off to buy another TV from a reputable company.

Bought the samsungUHD TV , received email on the same day, estimated delivery date 28th, then on 28th got an email TV will be delivered tomorrow. Called customer service and person on other end seems reading answers from the book. Basically he can't confirm delivery date,, he can't tell anything else, except we will email to your querry. On the agreed day of delivery after 13 days of ordering, I took a day off from job, as delivery time schedule is 09:00 -20:00 hrs, now at around 16:30 hrs received a mail, your money will be refunded to you.
Called customer service again and same answer we will write to you in an hour.
Basically after 13 days of wait, in the morning of delivery day it's confirmed TV is on the way and now it's refund email.
What to expect from DC digital? Worst experience .

purchased 65 inch samsung paying 900 end of aug..several excuses whilst not rcvd then advised refunded but issue with worldpay this was a 21st birthday present no tv or refund to rebuy awful experience now in hands of credi card company re cca and trading standards

Do not order from here, ordered a tv, it came after 4 weeks with a broken screen, no refund and ignored by them they are also operating under the name, Go Digital Warehouse, AVOID, AVOID, AVOID

Ordered a TV on 9th of Sep. On the 11th I got confirmation of my payment and a UPS tracking number. 4 days later it had not arrived and tracking showed item still not collected from DCso called them and was told it was ready for shipping. The following Monday it had still not moved so chased and told it was held up but would be on its way. 2 days later tracking still showed it had not moved and advised them if not able to deliver by the 21st (2 weeks after order placed) that I could no longer sign for it and would need to cancel and get a refund; assured by customer service that TV would deffo be with me on Friday 21st. At 1pm that day I chased asking what time as tracking again showed it had still not moved and got this email back from customer services "Dear Customer, I have just spoken to the MD who confirmed we are unable to provide this item due to faults with the item so we are going to have to refund you." I did manage to get a refund 4 days later after chasing 3 times. In conclusion I was mislead more than once about when it was being shipped and transpired the TV was faulty in the first place and should not have been listed for sale. I wasted a lot of time chasing with calls and emails which was all very stressful and was not offered an compensation for the inconvenience or even a proper apology. At this point though having read some of the recent feedback I am just relieved I did get my money back as I had paid by bank transfer having been lured by the extra 10% discount. Not something I will ever do again with any online business its credit card or nothing from now on.

Just recently bought a LG 55" 4K television for £359 instead of £699 on 29th of June with a delivery date for the 17th July TV arrived on date stated at 8.45pm with wrong remote control I phoned them and DC digital appolagised and sent the right one out in the postThe TV is working perfect a grade A LG 55" 4K the television looked and is brand new I would definitely shop with dc digital again in the future as the service was very good. Derek

I ordered a Graded NEW Samsung galaxy S9 64GB in coral blue on 2.7.18 and still haven't received it!
I emailed them to ask why the phone wasn't delivered, they told me the phone was damaged and not fit for what i payed for, which if I'm honest I'm glad they did as I'd rather get no phone and wait, than a smashed up one, or so i thought!
On 13.7.18 a note was added to my account saying another phone had been dispatched with a royal mail first class signed for tracking No. to be with me no later than 16.7.18. Every day I checked to get "we can't determine the status of your parcel" on Royal Mails tracker page.
The phone never came, AGAIN, so I rang them to be given an array of uneducated guesses (AKA lies) and excuses by the new receptionist who told me Royal Mail had a car crash and thats why my phone didn't reach me again! I actually laughed when he said that but I rang royal mail anyway to cover my own back who confirmed that the parcel had never even reached them not even at a post office! They were fuming that DCDigital think they can speak on behalf of them and bring their company into disrepute and are considering investigating the allegations which I hope they do to teach them a lesson.
DCD claim that despite the fact the phone had already left them and was somewhere in the postal system they happened to have found damage on the phone again, COINCIDENTALLY the day after I was supposed to receive it! That is not possible; if they truly did send the phone then how is it possible to have then found damage on the it when its with royal mail not them? When asked, they actively avoided giving me an answer by saying "I'm just a receptionist, I cant help you and I cant pass you onto anyone else".
That is all I ever get from the receptionist because he hasn't got authority to do anything and doesn't have a clue how to answer any questions you have.
I rang trading and standards yesterday and have arranged a call back with an agent to raise a case against them as they were supposed to have replied to my countless emails by now and aren't ringing me back when they say they would.
Ive also drafted a small claims court form which ill be submitting if I have no progression.
A refund had been offered but after the reviews I have seen about others attempting to recall their money, I thought I'd stay with the phone and pursue it. Even after that I'd still like an explanation for the excuses I have outlined above as that is poor service.
They will probably see this review and just report it for incorrect website review so I'm stating that this review is about DCDigitalTV who I believe have re-named to BuyTVDirect and no breach of trust pilots guidelines have been done as everything in this review is fact and a real experience with this company.
Instead of just reporting a review because you don't like it why don't you actually contact the customer and resolve it, maybe then you wont need to report so many review because they'll be positive!
Contact me to resolve this and this review will change to mirror your service provided.

Absolutely diabolical company to deal with, Ordered a TV start of July, never received it couldn't be bothered with their excuses of failed and promised delivery so cancelled my ordered for refund, still now waiting for it going to give it a couple more days to turn up as promised before I take action. It's in you're best interests to take note you can't rip people off like this. I hope the address is legitimate if this cheque does actually come and bounces I will be coming to the office for my refund.

If I had read these reviews first I would have stayed far far away from this company, poor delivery times(rearranged 3 times) then turned up a day early but did ring me and luckily I arranged a neighbor to take delivery. The box was appalling the tv I ordered was a smart tv the remote was not the right remote not a smart tv remote. We managed to see if it was working by setting it to our sky box but the speakers weren’t working(no instruction manual supplied), we then connected it to a AUX external speaker and it worked so basically the sound wasn’t working. They are very slow to answer emails, and to ring them is appalling you get 3 hours out of the day to ring them 11-4 but 12-2 their on dinner. I phoned and did manage to speak to a person who passed my details on eddy emailed me and said they would collect the tv check it and then return it to me or if they couldn’t repair it they’d exchange it um no I want what I paid for a working g tv now not weeks and weeks later, I’ve rungcsgain and told I want a refund, so far I’m waiting for them to arrange to collect it and refund I’ll keep u posted(not holding much hope mind after reading these reviews

Still waiting for a refund after being told I would get the transfer into my account on 21st June. Still no refund as of 20th July. They have had my funds since 29th May no goods or refund.

Won't refund after waiting almost 3 months for a replacement/refund
The whole experience with this company has been the worst possible imaginable. From the wrong colour device, sending locked devices and do not compensating for the total cost of getting the phone unlocked, rude replies from the Managing Director, waiting a long time for a simple reply, sending untested faulty devices, refusing to refund postage costs when they are at fault and lastly...not refunding when they can't possibly fulfil the order.

I've been chasing every day now for a refund, after waiting for almost 3 months for a replacement. By law I'm entitled to a refund but Customer Services refused to acknowledge my refund request, or to even reply for that matter.

I was order 50" tv but they delivered 48" .invoice also showing delivered 50" .but it's 48" .i try to call there office lots of times but no answering. it's very disappointed to me .I'm telling every one if you buy any tv from this company please very carefull. becouse if anything for poblime .you can't contact with him.they not answering phone call.

Dont get involved with this company bought tv from them for 1300£ supposed to be delivered between 3-5d after 5 days received email that my order will be delivered next week after another 7days so after 7 days they send me another email stating that item is not in stock will take another 7 days to get back in stock so called them cancelled order will so how it will go with refund

still waiting for money back after 2 days caling them ..
order number Order #19977. Don't buy from them