decathlon.co.uk

Really worst delivery system, it's been 2 days my package in my city but the delivery people are not bothered to deliver it, this problem bcoz of Ecom Exp. Surat that too 2nd tm. Hope Decathlon people will change the Delivery company! https://t.co/zGa8Qx6Rw0 It was in my city and the delivery didn't happened, then the parcel went back to Banglore hub now it's on way to start(my city) really pathetic service in india! I can't even cancel the parcel and get my money back.

Ordered two gym shorts yesterday from and received them just now! Talk about next day delivery! Shorts are great, too!

Brought a £1700 E bike , they sent the wrong one and won't replace as keep saying out of stock when stock was showing... no contact number available only email where you get very patronising reply and very unhelpful and rude ..... would advise to avoid buying online with this company

great quality and prices, own brand products fantastic value with 2 year warranty cant go wrong.

Just sat in all day waiting for an urgent order.... then at 5.25pm I get a text saying it will not be arriving. I paid extra for a next day delivery as the item was needed urgently. Terrible.

Spent £60 on running shoes but after the first serious use they caused extensive blistering on my right foot owing to an issue with the insole position (prominent on an already prominent arch). Tried to return but refused because I had used them. When I pointed out that it only became clear after running two miles that they were causing issues that wasn’t good enough. Refused permission to speak to a manager too despite initially being told that would be fine. Worst of all, I was told that they could make an exception if I opened a Decathlon Account, which was a form of bribery. Really bizarre encounter all in. With no recourse I’ve emailed their customer services team

I bought a B'TWIN TILT 100 folding bike 2 months ago... My advice: don't buy it! Worst purchase ever! And poor customer service: when I bought the bike, the team hadn't checked the tyres' pressure so I had to take care of it and inflate the tyres once at home ; the saddle was not properly fitted so even though I could use the bike, the saddle got damaged because of this... I use the bike every day in London and the chain comes off at least 3 or 4 times a day! I took it back to the store but they told me they could not do anything about the saddle nor about the chain... in short, the bike is not reliable (and even dangerous, so I got rid of it... just 2 months after I bought it), it's very disappointing and the Decathlon team wasn't helpful before/after the purchase!

Purchased a pair of Newfeel PW 240 Men's Fitness Walking Shoes 2 months ago, and already have had to change the insoles due to the cushioning flattening, furthermore the tread on the rear sole of both shoes have worn down flat. (unable to attach photo). The fitting of the shoe was great and were comfortable, just think they should have lasted more than 2 months. Went in to the Oxford branch to advise them on this and want to purchase a different pair for my fitness walking. They didn't want to know about the problem with these shoes and advised me to buy a mountain hiking shoe instead advising it will last longer!! Terrible service. Walked out empty handed (apart from my old shoes) and still looking for an alternative pair that will last longer.

Bought Surf Paddle online, Ref 2226683 - PALA O REMO AJUST CARBONO 99,99 € - Victory Surf Paddle - which was reduced from 149€ to 99€. Order placed 29th July, credit card debited for 99€ the same day. 5 days later, Decathlon decided to cancel my order - for 99€ - and put the price back on their website to 99€. They claim "website problems". The paddle was for 99€ on decathlon spain and decathon germany. On both websites the paddle is still available for 149€ only that they don't want to honour orders. SHAME ON DECATHLON - BAD CHEATERS AND DISHONEST. Image this happening on Amazon. Stay away from Decathlon!

Poor Customer service with a product they refused to return I had not used on only purchased 2 days before.